40 episodes
Elevating Brick & Mortar ServiceChannel
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- Business
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5.0 • 19 Ratings
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In today’s unpredictable economic landscape, consumer expectations are constantly evolving. In the face of these challenges, how do brands deliver a consistent and compelling customer experience? The world's most innovative companies are turning to an underappreciated function to gain a competitive edge: facilities. On this podcast, you’ll hear from the most successful leaders across industries. They’ll share how operations and facilities are driving brand performance by transforming facilities from a cost center to a revenue driver. Welcome to “Elevating Brick and Mortar.”
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The Shifting Supply & Demand of Physical Space with Tom McGee, President and CEO of ICSC
Tom discusses the retail industry’s adaptability to changes like the rise of e-commerce, but notes that a major challenge is the lack of supply to meet the demand for retail space.
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Retail’s Online and Offline Convergence with Anjee Solanki, Head of US Retail at Colliers
Anjee shares insights from Colliers’ consumer studies. She also notes the importance of integrating online and offline shopping experiences in order to cater to modern consumer preferences.
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The Restaurant of the Future with Wade Allen, EVP of Strategic Growth at Costa Vida
Wade discusses the importance of seamless integration between physical and digital experiences. He describes a future where tech enhances operational efficiency, while preserving the people-first nature of hospitality.
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25 Tips for Facilities Transformation
This year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons.
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The Jobs AI Won’t Displace with Frankie Costa, CEO of Helios Service Partners
Frankie dives into the shifting landscape of the trades; from business transformation to talent management to new technology. He also share how promoting trades as an important employment opportunity can have a massive impact.
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A Spotlight on the Power of Trades, with Jackie Aubel, host of “Toolbox for the Trades” podcast
Jackie discusses the often-overlooked value of contractors, as well as the PR challenges facing the facilities industry.
Customer Reviews
Bringing Facilities Forefront!
Absolutely love how this podcast brings what facilities does everyday behind the scenes, to the forefront. Facilities has always been an important part of running a business, but now with emerging technologies and the increasingly complex ways of meeting customers’ needs, facilities is being leaned on to provide their expertise in a more prominent way.
Thanks for this valuable and enjoyable content!
Trailer got me hooked
So excited to tune in to the first episode!