Dispatch in Depth Dispatch in Depth

The hosts of the H.A.L.T. and Call for Backup podcast series, Jim McLintock and Mike Koch, and Cassie Sexton, series regular, get into the nitty gritty of addiction, trauma, and the day of small beginnings in emergency response.  

For Your Information: 
Cassie’s episode of H.A.L.T.: https://www.spreaker.com/user/mhnrnetwork/calling-out-the-dispatchers-h-a-l-t-and- 

Positive Connections Radio: https://www.spreaker.com/show/positive-connections-radio  

First Responder Wellness: https://www.firstresponder-wellness.com/ 

911 Video/Media and Trauma poster: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health  

Suicide Hotline number: 988 or 800-273-TALK (8255) 

Dr. Renee Thornton, the founder of Pathfinder Resilience, discusses public safety wellness and enhancing workforce performance. She gives a practical definition of “resilience,” outlines the eight dimensions of wellbeing, and talks about actions you can take to make your center’s culture more positive.

IAED/NASNA staffing survey results: https://www.emergencydispatch.org/in-the-news/press-releases/64632133-7f9f-4d77-8013-d59c445fdb88  

2023 Qualtrics employee survey results: https://www.qualtrics.com/ebooks-guides/2023-ex-trends-report/  

Pathfinder Resilience site: https://www.pathfinderresilience.com/  

Dr. Conrad Fivaz, President of Priority Solutions Inc and chair of the ECNS council of standards, Ellen Edwards, Senior Professional Practice Educator for Clinical Support Desk at Welsh Ambulance Service, and Dr. Mike Brady, Consultant Clinician NHS 111, discuss the implementation of video technology at the Welsh Ambulance Service NHS Trust (WAST). They go over best practices, the types of calls best handled with video technology, and clinician feedback. 

For Your Information: 

Keep up with WAST here: 
https://www.ambulance.wales.nhs.uk/ 
https://www.facebook.com/welshambulanceservice 
https://twitter.com/WelshAmbulance 
https://www.instagram.com/welshambulanceservice/ 

Read Dr. Brady’s paper about implementing ECNS at WAST: https://www.aedrjournal.org/proposed-use-of-the-emergency-communication-nurse-system-in-welsh-ambulance-service-999-secondary-triage-with-paramedic-and-nurse-users   

Dr. Violet Rymshaw, CEO of Innovative Writing and former emergency dispatcher for police, fire, and EMS, discusses her research on the distinct needs of emergency dispatcher wellness. She talks about stressful calls and center culture as well as small steps to take toward improving the profession overall. 

For Your Information: 
Find Violet on any of these platforms: 
https://www.tiktok.com/@violetinla  
https://www.facebook.com/911GrantWriting  
https://www.instagram.com/911_grant_writing/  
https://twitter.com/911_grant  
https://911grantwriting.com/  
https://www.linkedin.com/in/violet-rymshaw-psyd-130218174/  

Edel Burton, clinical hospital pharmacist and PhD scholar in the School of Public Health at University College Cork, discusses her research about pre-hospital care terminology and measurements. Your agency’s definition of “on scene” may be different from other agencies’ definitions, and Burton’s research will make it easier for agencies to compare their data. 

For Your Information: 

Edel’s PhD program: https://www.universityofgalway.ie/cdp-cdp/ 

The systematic review on the effects of COVID-19 on prehospital stroke response (full paper to be published in coming months): https://hrbopenresearch.org/articles/5-24 

The abstract from WADEM on this research will be published here after May 2023: 

https://www.cambridge.org/core/journals/prehospital-and-disaster-medicine 

Alexia Jobson, REMSA Health’s Director of Public Relations, is here to help you prepare for National Public Safety Telecommunicators Week (April 9–15). Her ideas go beyond food-based appreciation and will open your eyes to other methods to try with your emergency dispatchers, as well as provide ideas to help you fund them. 

For Your Information:
Read Alexia’s article in the Journal of Emergency Dispatch here: https://www.iaedjournal.org/a-quick-start-guide-to-celebrating-our-first-first-responders  

REMSA Health’s website: https://www.remsahealth.com/  

Check REMSA Health out on social media: https://www.facebook.com/remsanv/; https://www.linkedin.com/company/remsa/; https://twitter.com/REMSAHealth; https://www.instagram.com/remsahealth/