E-commerce Expert Monica Villaquiran: Blending Infrastructure and Creativity at Richemont

In this joint podcast with Salesforce Commerce Cloud, Natalija Pavic welcomes regular host, Kailin Noivo, CEOof Noibu, and Monica Villaquiran, VP of Infrastructure, Client Experience, and Innovation at Richemont, for a deep dive into digital innovation in the luxury retail sector. Together, they explore:

• How luxury brands like Richemont are navigating the digital landscape and elevating online customer experiences
• The importance of proactive error monitoring to improve customer journeys and boost conversions
• The role of AI in resolving complex technical issues and leveraging customer feedback
• Key strategies for balancing innovation while staying focused on core competencies
  
  

To detect, prioritize and resolve E-commerce errors with ease, click here to book a for Noibu’s e-commerce monitoring platform

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