E221 | Product + Success: The Winning Duo for Customer Success with Tatyana Mamut

Today on the show we have Tatyana Mamut, a serial entrepreneur with an extensive background at Amazon, Salesforce, Nextdoor, and IDEO.

In this episode, Tatyana shares her insights into effective collaboration between product management and customer success teams. 

Drawing from her diverse experiences, we explore how she fostered a unified vision at Amazon, enhanced CRM effectiveness at Salesforce, leveraged community feedback at Nextdoor, and applied design thinking principles from IDEO to align product and customer goals. 

This comprehensive discussion provides a deeper understanding of the synergies necessary for customer-centric product development.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at Andrew@churn.fm.

Mentioned Resources:

• Amazon
• Salesforce
• Nextdoor
• IDEO
• Reforge
• Pendo
• Leo Burnett (Agency)
• Daphne Lopes
• HubSpot
• Chris Regester
• Planhat
• Napster
• Jira
• Apple

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.