Remarkable Results Radio Podcast

Aftermarket Radio Network
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Remarkable Results Radio Podcast

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.

  1. Branding Your Shop As A Concierge Auto Repair Shop [E131] - The Auto Repair Marketing Podcast

    11 GIỜ TRƯỚC · NỘI DUNG TẶNG THÊM

    Branding Your Shop As A Concierge Auto Repair Shop [E131] - The Auto Repair Marketing Podcast

    Standing out in the auto repair industry takes more than just great service—it’s about creating an experience that keeps clients coming back. In today’s episode, we’re exploring how to brand your shop as a Concierge Auto Repair Shop, offering high-end, personalized service that goes far beyond the typical repair visit. I’m your host, Brian Walker, and I’ll walk you through the strategies to elevate your shop’s reputation, attract the right customers, and deliver unforgettable service. From perfecting your shop’s appearance to embracing “white-glove” customer care, you’ll learn how to build a business that feels exclusive, premium, and worth talking about. If you’ve ever wondered how to stop attracting vehicles that don’t fit your vision or how to cater to clients who value exceptional care, this episode is for you. With inspiration from brands like Disney and the Ritz-Carlton, we’ll uncover what it takes to turn your shop into a place that wows clients at every turn. Let’s rethink the way auto repair is done and discover how to make every client interaction extraordinary. Ready? Let’s dive in! Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love. Lagniappe (Books, Links, Other Podcasts, etc) https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Episode 108 With Michael Doherty https://www.youtube.com/@BuckleysAutoCare - Greg Buckley  https://www.youtube.com/@fixingcars - Charlie's Foreign Car Service  https://www.kenblanchardbooks.com/book/raving-fans/ - Raving Fans Show Notes with Timestamps Introduction to the Episode (00:00:10)  Brian Walker introduces the episode, focusing on branding an auto repair shop as a concierge service.Client Inquiry (00:01:19)  Discussion about a Facebook message from a shop owner seeking advice on attracting qualified clients.Understanding Clientele (00:02:25)  Brian explains the challenges of attracting higher-end clients versus those with older vehicles.Marketing Evaluation (00:03:27)  Brian reviews the shop's marketing efforts and website, noting its professionalism and organization.Shop Location Insights (00:04:22)  Brian discovers the shop is located in a high-end suburban area, which is beneficial for branding.Personal Background of the Owner (00:05:15)  Brian learns about the shop owner's background, including his career and financial stability.Branding as Concierge Service (00:06:26)  Brian suggests branding the shop as a concierge auto repair service to attract the right clientele.Defining Concierge Auto Repair (00:07:20)  Discussion on the concept of concierge

    33 phút
  2. The Job Shadow and the Education Mountain [E165] - Diagnosing the Aftermarket A to Z

    11 GIỜ TRƯỚC · NỘI DUNG TẶNG THÊM

    The Job Shadow and the Education Mountain [E165] - Diagnosing the Aftermarket A to Z

    Thanks to our Partner, NAPA Autotech Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians. Show Notes Job Shadowing Experience (00:01:19)Student's Attire and Demeanor (00:02:32)Tour of the Shop (00:03:39)Understanding the Complexity of Automotive Work (00:05:09)Student's Lack of Mechanical Background (00:07:24)Pathways to Becoming a Technician (00:11:38)Challenges in Training Duration (00:12:39)Tools and Basic Knowledge Required (00:13:51)Complexity of Troubleshooting (00:15:15)Educational System's Demands (00:16:25)Need for Extended Training Programs (00:17:58)Challenges in Automotive Training (00:20:06)Changing Backgrounds of New Entrants (00:21:07)Shift in Learning Environments (00:22:28)Expectations and Frustration in Training (00:25:01)Encouraging Job Shadowing (00:26:07) "Ask Us Anything!" with Matt Fanslow and Brin Kline 📆 Save the Date: Thursday, December 19th, 2024 🕒 Time: 8:00 PM EST Register Here: https://streamyard.com/watch/M3JjMR53s5Ct Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. a href="https://huntdemarest.captivate.fm/" rel="noopener noreferrer"...

    27 phút
  3. Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016]

    1 NGÀY TRƯỚC

    Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016]

    Thanks to our Partner, NAPA Auto Care Tune in to hear how mother-daughter duo Kathleen Callahan and Delaney Jarosik navigate their professional and personal lives and the valuable lessons they’ve learned along the way. This episode is a testament to the power of collaboration, mentorship, and the unique dynamics of a mother-daughter partnership in the business world. Whether you’re looking for professional insights, personal growth tips, or just a dose of inspiration, this conversation has something for everyone. Kathleen Callahan, Xpertech Auto Repair, Englewood, FL. Kathleen's previous episodes HERE Show Notes Watch Full Video Episode MACS Training Event & Trade Show, Jan 30 - Feb 1, Orlando, FL: https://macsmobileairclimate.org/ Keynote Speaker Experience (00:00:31) Dynamic Working Relationship (00:01:04) Organizational Skills (00:01:12) Event Planning Insights (00:03:00) Female Representation in Industry (00:04:14) Interviewing CEOs (00:05:44) Shopping Adventures (00:07:00) Learning from Each Other (00:08:18) Wardrobe Organization (00:09:22) Mother-Daughter Mentorship (00:11:21) Dressing for Success (00:14:52) Work-Life Balance (00:15:52) Reflection on Life Milestones (16:42) Residual COVID Discussions (16:54) Therapy and Self-Care (19:10) Solo Vacation Experience (19:40) Mother-Daughter Working Dynamics (20:58) Surprise Birthday Party (22:10) Superpowers of Joy and Incognito (24:14) Communication Styles and Energy (25:51) Public Speaking Aspirations (28:25) Dynamic Duo Relationship (30:17) Evolution of Working Together (31:48) Naming Roombas (33:10) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

    34 phút
  4. Imposter Syndrome [E021] - Speak Up!

    2 NGÀY TRƯỚC · NỘI DUNG TẶNG THÊM

    Imposter Syndrome [E021] - Speak Up!

    Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound In this episode - host Craig O’Neill goes further into the topic of public speaking anxiety. Familiar guest, Evan Wisner is back again with additional insights into Imposter Syndrome - which plagues the mind of experts in any field - particularly when they are called on to speak up! In addition to touching on elements of the Dunning Krueger effect - there is a debate which (probably remains unsettled - you’ll have to decide!) on whether speakers should introduce themselves along with their credentials when beginning a speech or presentation.  Or perhaps is it enough that you are you, and you are there, and you have something to share.  Evan highlights the balance of your focus and that confidence is not always an indicator of knowledge and knowledge does not always bring about confidence. This episode will reassure you and provide helpful advice such as keeping things simple, and remembering that positive self-talk and the ability to accept (genuine) positive feedback are skills that can help you overcome this component of fear. Most important - and again harkening back to episode 018 - Craig reminds Speak Up Listeners that stories are the things people remember most - and your stories are something only YOU can bring to the stage. This is another enjoyable conversation between Evan and Craig with many takeaways.  Watch the YouTube VideoJoin Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound: The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace. AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact Information Email Craig O'Neill: speakup@craigoneill.netJoin Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters The Aftermarket Radio Network: https://aftermarketradionetwork.com/ a href="https://remarkableresults.biz/" rel="noopener noreferrer"...

    35 phút
  5. Unlocking the Secrets to Parts Cost Management: Boost Your Shop’s Bottom Line! [E195] - Chris Cotton Weekly Blitz

    2 NGÀY TRƯỚC · NỘI DUNG TẶNG THÊM

    Unlocking the Secrets to Parts Cost Management: Boost Your Shop’s Bottom Line! [E195] - Chris Cotton Weekly Blitz

    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching provides an in-depth exploration of managing parts costs in auto repair businesses, a critical aspect of maintaining profitability and efficiency. He begins by outlining effective strategies for handling core returns, which are essential for recouping costs and maintaining good relationships with suppliers. Chris emphasizes the importance of having a systematic approach to managing new part returns, ensuring that any defective or unnecessary parts are returned promptly to avoid unnecessary expenses. Furthermore, Chris highlights the significance of a well-organized receiving process. By implementing clear procedures and assigning accountability, auto repair shops can minimize errors and streamline operations. This organized approach not only reduces costs but also enhances the overall workflow within the shop. In addition to parts management, Chris discusses the often-overlooked area of shop supplies. He stresses the need for careful monitoring and management of these supplies to prevent waste and ensure that they contribute positively to the shop's bottom line. Implementing a structured parts matrix is another key strategy Chris recommends. This matrix helps in setting appropriate pricing levels for parts, ensuring that the shop remains competitive while also maintaining healthy profit margins. Chris also underscores the necessity of regularly evaluating these processes. By doing so, auto repair businesses can adapt to market trends and inflation, ensuring that their strategies remain effective and relevant in a constantly changing industry landscape. Sponsored by Shop Marketing Pros, the episode also highlights the critical role of effective marketing strategies for auto repair shops. Chris points out that in addition to managing costs, attracting and retaining customers through strategic marketing is vital for the long-term success of any auto repair business. The sponsorship by Shop Marketing Pros serves as a reminder of the interconnectedness of operational efficiency and marketing prowess in driving business growth. Introduction to Parts Management (00:00:11) Coach Chris Cotton introduces the importance of managing parts costs in auto repair shops. Core Returns Importance (00:02:13) Discusses the significance of tracking core returns to avoid losing money on refundable deposits. New Part Returns Management (00:04:40) Explains how to manage new part returns to minimize errors and losses. Receiving Process for Parts (00:07:57) Emphasizes the need for an organized receiving process to prevent mix-ups and errors. Shop Supplies Overview (00:10:49) Highlights the importance of shop supplies in parts costs and how to manage them effectively. Parts Matrix Implementation (00:14:28) Discusses the necessity of using a structured parts matrix for pricing and profitability. Regular Evaluation of Processes (00:16:45) Encourages regular evaluation of parts processes to ensure efficiency and adaptability in the business. Connect...

    16 phút
  6. Will Automotive Certifications Reshape Insurance Policies? [THA 411]

    4 NGÀY TRƯỚC

    Will Automotive Certifications Reshape Insurance Policies? [THA 411]

    Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Take a dive deep into the significance of ASE certifications, how certifications might lead to lowered insurance policies in the future, and the importance of continuous education and proficiency testing. The discussion also covers the potential of AI in certification processes and the role of insurance and regulatory bodies in ensuring safety and competency in auto repairs. Dave Johnson, President, ASE, National Institute For Automotive Service Excellence Scott Brown, Founder of Diagnostic Network. Scott’s previous episodes HERE. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes Watch Full Video Episode Matt Fanslow: Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091 Matt Fanslow: ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105 Dave Johnson's Background (00:01:17) ASE Certification Benefits (00:03:41) Importance of Technician Competency (00:07:21) Credentialing vs. Certification (00:11:20) Insurance and Certification Concerns (00:17:20) Legal Implications of Certification (00:19:02) ASE certification and insurance risk (00:20:57) Impact of natural disasters on insurance (00:21:23) Liability and technician competency (00:22:20) John Eagle case implications (00:23:01) Voluntary certification significance (00:24:49) Legal defensibility of credentials (00:25:38) Proficiency in technician training (00:26:44) Insurance benefits of certification (00:28:37) Industry collaboration for standards (00:30:29) Continuing education challenges (00:35:12) Renewal app for ongoing learning (00:37:05) Microlearning in Training (00:40:10) Personal Growth Through Learning (00:40:47) AI in Automotive Interviews (00:41:04) Credentialing Challenges (00:42:06) Call for Industry Improvement (00:42:43) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at a...

    43 phút
  7. Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015]

    5 NGÀY TRƯỚC

    Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015]

    Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network David Boyd discusses the critical importance of call handling and customer communication, offering valuable insights on setting clear expectations and fostering a supportive training environment. Learn how modern technology can elevate customer service interactions, boost conversion rates, and drive sales growth. Plus, gain practical tips for introducing call analysis to your service advisors for measurable improvements. David Boyd, Inbound INC.  Show Notes Watch Full Video Episode Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit Call Handling Process (00:02:14) Continuous Education vs. Training (00:04:25) Understanding Customer Communication (00:05:38) Conversion Rates and Call Handling (00:07:42) Complacency in Communication (00:09:10) Sentiment Analysis (00:09:37) Predictive Indicators (00:11:16) Coaching Service Advisors (00:12:42) Using Transcripts for Review (00:14:33) Talk Time Metrics (00:15:51) The Importance of Asking for Sales (00:20:08) Encouraging Customer Engagement (00:20:27) Shifting Mindsets to 'Say Yes' (00:21:09) Client Advocate Concept (00:22:25) Utilizing Coaching and Training (00:24:08) Time Efficiency in Call Coaching (00:25:05) First Impressions Matter (00:28:16) Impact of Communication on Sales Growth (00:29:36) Digital Communication Platforms (00:31:02) Business Continuity Planning (00:32:39) Technology's Role in Customer Relationships (00:34:31) Understanding Call Handling Expectations (00:35:42) Emotional Overtones in Feedback (00:36:39) Creating Training Opportunities (00:36:56) Defining Success in Call Handling (00:37:32) ...

    38 phút
  8. End of 2024 Update: Interest Rates, ERTC, BOI Reporting & More [E148] - Business By The Numbers

    6 NGÀY TRƯỚC · NỘI DUNG TẶNG THÊM

    End of 2024 Update: Interest Rates, ERTC, BOI Reporting & More [E148] - Business By The Numbers

    Thanks to our partners, NAPA TRACS and Promotive End-of-year chaos is here, and Hunt’s been busy diving into webinars, questions, and updates on some big topics like the BOI report, interest rates, and the infamous Employee Retention Tax Credit (ERTC). In this episode, Hunt breaks down what’s happening, what you need to know, and what you should (or shouldn’t) do before heading into 2024. Here’s What You’ll Learn in This Episode: BOI Report (Beneficial Ownership Information): This rule was meant to track down shady business practices, but now it’s tangled in legal challenges and paused—for now. Already filed? You’re good. Haven’t filed? You’ve got choices. Hunt explains the pros and cons of sitting tight or filing now.Interest Rates and the Economy: Rates are dropping, but what does that actually mean? Hunt explains why “good news is bad news” for the economy and what’s expected for borrowing costs, CDs, and savings rates in 2024. Key dates to watch for financial reports that could shake things up (spoiler alert: December 11th and 12th are big ones).ERTC: Still Alive, but Barely: The IRS is drowning in a mountain of unprocessed claims—think years of delays.What to do if you’re still waiting on your ERTC money and why you shouldn’t count your chickens (or your tax credit) just yet.Learn more about how to fill out the BOI Report here: https://youtu.be/5pP1b_IzbSY Thanks to our partners, NAPA TRACS and Promotive Did you know that NAPA TRACS has onsite training plus six days a week support? It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice. Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com Thanks to our partner, Promotive It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online: www.paarmelis.com Email Hunt: podcast@paarmelis.com Download a Copy of My Books Here: Wrenches to Write-OffsYour Perfect Shop  The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. a href="https://remarkableresults.biz/" rel="noopener noreferrer"...

    22 phút
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Giới Thiệu

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.

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