The Quality Hub

Core Business Solutions
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The Quality Hub

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences. We know that QMS and ISO standard concepts can be confusing, and we want to act as “translators” to simplify these principles, so you can apply them to YOUR business. Our organization has a vast amount of combined experience, having worked with 1000’s of customers over the past 23 years. We want to share these stories and lessons learned with YOU, our listeners! Tune in weekly as we share our experiences to help you get the most from your Quality Management System.

  1. HÁ 6 DIAS

    Episode 27 - S2 - What is CMMI Part 1

    In this episode of the Quality Hub Podcast, Xavier Francis interviews Rick Krick from Core Business Solutions about What is CMMI (Capability Maturity Model Integration), a process improvement framework. Unlike ISO 9001, which focuses on quality processes, CMMI emphasizes evidence-based project management. Rick discusses the basics of CMMI and then outlines the first three of CMMI’s five maturity levels: Level 1 (Initial) Level 2 (Managed) and Level 3 (Defined). Most companies aim for levels 2 or 3, while levels 4 and 5, which require extensive data monitoring, will be covered in “What is CMMI Part 2” next week.  Helpful Resources: https://www.thecoresolution.com/cmmi-ml2-ml3-consulting-services https://www.thecoresolution.com/what-is-the-difference-between-cmmi-dev-and-cmmi-svc https://www.thecoresolution.com/cmmi-maturity-levels-2-and-3 https://www.thecoresolution.com/cmmi-v3-update-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

    15min

  2. 30 DE OUT.

    Episode 26 - S2 - What is ISO 20000-1

    In this episode of Quality Hub Chatting with ISO Experts, Xavier Francis, and Patrick Gagner discuss ISO 20000-1, a standard for IT service management that has expanded to other service industries. Some key requirements include defining the service scope, maintaining a service portfolio, and implementing security measures. The standard promotes continuous improvement and risk management, helping small and medium-sized businesses enhance customer satisfaction. Top management plays a key role in system compliance and policy oversight. Though designed for IT, ISO 20000-1 is useful for managing services in various industries. Helpful Resources: https://www.thecoresolution.com/iso-20000-1 https://www.thecoresolution.com/government-contracts-and-iso-certification-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

    22min

  3. 23 DE OUT.

    Episode 25 - S2 - ISO 9001 Clause 6.3 - Change Management Part 2

    In this episode of the Quality Hub Podcast, it’s Part 2 of ISO 9001 Clause 6.3. Host Xavier Francis speaks with Brian Smith, and Brian Smatko on effective change management, focusing on communication and avoiding common pitfalls. They emphasize the importance of involving stakeholders early, assigning clear responsibilities, and updating documentation to ensure smooth implementation. Engaging employees who will be directly affected by changes helps reduce resistance, while managing leadership expectations prevents unrealistic goals. Proper communication, both during and after decision-making, is key to ensuring changes are understood and effectively integrated. Helpful Resources: https://www.thecoresolution.com/iso-9001-clause-6-3-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

    16min

  4. 16 DE OUT.

    Episode 25 - S2 - ISO 9001 Clause 6.3 - Change Management Part 1

    In this episode of the Quality Hub podcast, Xavier Francis discusses ISO 9001 Clause 6.3 on Change Management with Brian Smith and Brian Smatko both from Core Business Solutions. The conversation emphasizes the importance of planning and managing changes within a Quality Management System (QMS) to avoid unintended consequences and maintain consistency. They highlight that major changes, such as new equipment or process modifications, should be addressed in management reviews, considering multiple factors like and potential impacts on other processes. Proper documentation, communication, and addressing resistance to change are crucial to ensure smooth transitions and maintain the integrity of the QMS. Helpful Resources: https://www.thecoresolution.com/iso-9001-clause-6-3-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

    18min

  5. 9 DE OUT.

    Episode 24 - S2 - ISO Compliance Software Part 2

    In this episode of the Quality Hub podcast, Xavier Francis continues the discussion with Anne Siebert and Brian Reich of Core Business Solutions, focusing on the Core Compliance Platform's reliability and security for ISO compliance. They explain how Core's infrastructure ensures high uptime, using AWS GovCloud for security and encryption. The platform supports multiple browsers and offers real-time customer support from U.S.-based teams, ensuring quick issue resolution. Anne and Brian emphasize the importance of customer feedback in continuously enhancing the software and how the company maintains close relationships with consultants and certification bodies to adapt to changes in compliance standards. They also highlight Core’s in-house training programs that provide role-specific, self-paced learning to ensure users are knowledgeable about compliance standards. The episode concludes with a discussion on the seamless integration of Core's software, consulting, and training to help businesses achieve and maintain ISO certification. Helpful Resources: https://www.thecoresolution.com/core-iso-compliance-software   https://www.thecoresolution.com/stay-certified   https://www.thecoresolution.com/cmmc-compliance   https://www.thecoresolution.com/nist-cmmc-3   https://www.thecoresolution.com/   Info@thecoresolution.com   Call Us Today at 866-354-0300

    23min

  6. 2 DE OUT.

    Episode 24 - S2 - ISO Compliance Software Part 1

    In this episode, of the Quality Hub podcast,  Xavier Francis hosts Anne Siebert, Product Manager, and Brian Reich, Software Development Manager at Core Business Solutions, to discuss the benefits of using software for ISO compliance. They highlight how software and the Core Compliance Platform simplify compliance management by automating tasks, tracking activities, and reducing reliance on manual processes. Features such as auto forms and its notification system help streamline data collection & ensure compliance deadlines are met. The platform also supports remote accessibility, unlimited user licenses, and customizable access groups. Additionally, Core's built-in reports and dashboards provide real-time insights into compliance health, helping manager track and ensure their systems remain audit-ready. Helpful Resources: https://www.thecoresolution.com/core-iso-compliance-software   https://www.thecoresolution.com/stay-certified   https://www.thecoresolution.com/cmmc-compliance   https://www.thecoresolution.com/nist-cmmc-3   https://www.thecoresolution.com/   Info@thecoresolution.com   Call Us Today at 866-354-0300

    15min

  7. 25 DE SET.

    Episode 23 - S2 - What to Do After a Cyber Attack Part 2

    In this episode of the Quality Hub, Chatting with ISO Experts, Xavier Francis and Reagan Jorgensen continue their discuss on “What to do after a Cyber Attack.” They focus on the critical importance of having an Incident Response Plan (IRP) in place before a cyber-attack occurs. They explain the parts of what goes into an IRP, and also highlight the role of employee training as a key defense mechanism, enabling staff to recognize and respond to threats effectively. They conclude with advice on evaluating and improving an organization's security posture post-attack, starting with a security assessment even if a full IRP isn't yet in place. Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources

    18min

  8. 18 DE SET.

    Episode 23 -S2 - What to Do After a Cyber Attack Part 1

    In this episode of the Quality Hub Podcast, Xavier Francis and Reagan Jorgensen, a Security Solutions Technician from CORE Business Solutions, discuss "What to Do After a Cyber Attack," The conversation highlights the importance of isolating affected systems to prevent the attack from spreading and quickly activating an Incident Response Plan (IRP) to assess the breach. Reagan emphasizes the need to secure logs and data for forensic investigation, maintain communication, and ensure business continuity. The episode also covers the significance of a thorough post-attack forensic investigation with an emphasis on regulatory compliance, especially in sensitive sectors like government and healthcare. Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources

    17min
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Classificações e avaliações

4,8
de 5
6 avaliações

Sobre

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences. We know that QMS and ISO standard concepts can be confusing, and we want to act as “translators” to simplify these principles, so you can apply them to YOUR business. Our organization has a vast amount of combined experience, having worked with 1000’s of customers over the past 23 years. We want to share these stories and lessons learned with YOU, our listeners! Tune in weekly as we share our experiences to help you get the most from your Quality Management System.

Informações

  • Criado por
    Core Business Solutions
  • Anos de atividade
    2023 - 2024
  • Episódios
    93
  • Classificação
    Livre
  • Copyright
    © Copyright 2023 All rights reserved.
  • Site do podcast
    The Quality Hub

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