Episode 15: Optimizing Tech Utilization in Hospitals

Episode Summary

In this episode of CarePoints, Kenny Schiff chats with Patti Artley and Amy Ricords about the challenges and successes of hospital technology adoption. They emphasize involving frontline staff in tech decisions, bridging gaps between purchasing and implementation, and the importance of thorough planning and ongoing education. The episode also explores the potential of data integration and AI in enhancing patient care and hospital efficiency. 

This Episode’s Guests:

Amy Ricords 

Vice President of Customer Relationship Peak Outcomes  

Amy’s expertise lies in understanding client challenges and ensuring that technology solutions enhance patient care and operational efficiency. Passionate about the transformative potential of AI in healthcare, she is dedicated to balancing technological advancements with streamlined processes to improve outcomes for both patients and clinicians. 

Connect: LinkedIn  

Patti Artley 

Chief Clinical Officer and Chief Nursing Officer at Medical Solutions 

Patti’s leadership is characterized by a commitment to evidence-based practices and the advancement of healthcare quality through innovative solutions. She is a strong advocate for enhancing data integration within healthcare systems, emphasizing the importance of collaboration with health information experts to drive meaningful improvements in patient care and clinical workflows. 

Connect: LinkedIn  

Key Takeaways  

1. Involving frontline staff in identifying challenges and solutions is crucial for successful technology adoption, as it ensures the tech addresses real needs. 

1. Clear communication between purchasing and implementation teams prevents disconnects that can hinder success. Dedicating significant time to planning (60%) over implementation (10-20%) leads to better outcomes and smoother rollouts. 

1. Continuous training and collaboration with vendors are essential for effective, sustained technology use. This ongoing partnership helps adapt to updates and ensures tech solutions remain beneficial long-term. 

1. Establishing clear metrics before implementation is critical for tracking ROI and assessing effectiveness.  

1. Better data integration optimizes patient care and operational efficiency by allowing systems to work cohesively. Involving health information experts can enhance interoperability, maximizing technology’s potential. 

1. Technology alone doesn’t transform healthcare; effective integration and thoughtful utilization are what drive meaningful change. By focusing on strategic use, hospitals can maximize technology’s impact on patient care. 

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CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 32 years, Lone Star Communications has been focused on transforming healthcare and education through innovation