31 min

Episode 3:8 Denise Boudreau-Scott on How a $1 Investment in Culture Results in a $3 Return on Investment Glowing Older

    • Health & Fitness

Widely known as the “Queen of Culture” in senior living, Denise Boudreau-Scott knows how to create places where people want to live, and staff want to come to work every day and give their best. Learn how concentrating on culture develops a deeper alignment of purpose across your organization, and an improved bottom line.

About Denise

Denise Boudreau-Scott is President of Drive, which helps aging services organizations improve the resident and staff experience and the bottom-line, through more engaged leaders and employees.

A former nursing home and assisted living administrator, Denise is a serial volunteer. She co-founded and serves as a Board Member for the non-profit New Jersey Alliance for Culture Change. She is the current Chair of NAB’s Member Relations and Outreach Committee and a former member of the LNHA and RCAL Exam Writing Committees. Denise is also a former board member of the Pioneer Network.

Denise received her Bachelor of Science in Gerontology from the University of Scranton. She obtained her Master in Health Administration from Cornell University where she is currently a lecturer, student mentor and serves as an Executive in Residence for the inaugural Executive Master of Health Administration program, the youngest person to be invited in the history of Cornell’s Health Administration program.

Key Takeaways


A poor culture is costly, causing difficulty with recruitment, high turnover, increased sick calls, decreased productivity, and lower resident satisfaction and census.
Drive onboards new senior living communities with a culture assessment developed by the Barrett Values Centre that reveals the gap between what employees want and what they are currently experiencing.
Each organization receives a culture score that can be compared to different organizations around the world, offering an actionable roadmap to a higher performance based on actual data.
The pandemic has compelled organizations to focus on culture and employee health and well-being. Research shows that healthy organizational cultures are more resilient.

Widely known as the “Queen of Culture” in senior living, Denise Boudreau-Scott knows how to create places where people want to live, and staff want to come to work every day and give their best. Learn how concentrating on culture develops a deeper alignment of purpose across your organization, and an improved bottom line.

About Denise

Denise Boudreau-Scott is President of Drive, which helps aging services organizations improve the resident and staff experience and the bottom-line, through more engaged leaders and employees.

A former nursing home and assisted living administrator, Denise is a serial volunteer. She co-founded and serves as a Board Member for the non-profit New Jersey Alliance for Culture Change. She is the current Chair of NAB’s Member Relations and Outreach Committee and a former member of the LNHA and RCAL Exam Writing Committees. Denise is also a former board member of the Pioneer Network.

Denise received her Bachelor of Science in Gerontology from the University of Scranton. She obtained her Master in Health Administration from Cornell University where she is currently a lecturer, student mentor and serves as an Executive in Residence for the inaugural Executive Master of Health Administration program, the youngest person to be invited in the history of Cornell’s Health Administration program.

Key Takeaways


A poor culture is costly, causing difficulty with recruitment, high turnover, increased sick calls, decreased productivity, and lower resident satisfaction and census.
Drive onboards new senior living communities with a culture assessment developed by the Barrett Values Centre that reveals the gap between what employees want and what they are currently experiencing.
Each organization receives a culture score that can be compared to different organizations around the world, offering an actionable roadmap to a higher performance based on actual data.
The pandemic has compelled organizations to focus on culture and employee health and well-being. Research shows that healthy organizational cultures are more resilient.

31 min

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