Episode 3 - Secrets of A Product Manager

Ben Henderson — product manager, former DJ, and boot Tetris expert — chats with Mat about his role and how customer support leaders can most effectively make their case for product changes and fixes. Plus, an Aussie slang challenge!

For show notes, relevant links, further reading, and a full transcript visit:

https://helpscout.com/resources/supportive-podcast/S1E3/