21 min
Episode 4. The Power of the Net Promoter Score (NPS) Our Fabric
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- Business
In this episode Lee Woodward interviews Joel Davis the owner of Image Property a property management company looking after more than 5000 properties. Joel has a team of 23 staff working in Australia and another 18 staff supporting them from the Philipines and he is a major support of the Net Promoter Score (NPS) system which measures customer satisfaction. In this episode we hear how Joes has used NPS to improve his business as well as to incentivise his staff.
In this episode Lee Woodward interviews Joel Davis the owner of Image Property a property management company looking after more than 5000 properties. Joel has a team of 23 staff working in Australia and another 18 staff supporting them from the Philipines and he is a major support of the Net Promoter Score (NPS) system which measures customer satisfaction. In this episode we hear how Joes has used NPS to improve his business as well as to incentivise his staff.
21 min