78 episodes

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

Experience Action Jeannie Walters, CCXP

    • Business
    • 5.0 • 2 Ratings

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

    AI in the Employee Experience

    AI in the Employee Experience

    Ever wondered how artificial intelligence could reshape the way we work? Join us for an exciting conversation as Jeannie Walters answers a question from former Crack the Customer Code podcast partner and current friend Adam Toporek about the transformative power of AI on the employee experience. Gain insights into how AI can boost efficiency, sharpen decision-making, and foster personalized skill development. You'll hear stories about the good, the bad, and the ugly, as we navigate the potent...

    • 20 min
    CX Pulse Check - July 2024

    CX Pulse Check - July 2024

    We unravel how customer success principles are reshaping B2B industries on this CX Pulse Check edition of the Experience Action Podcast with Jeannie Walters and special co-host David Sakamoto. Dive into the fascinating world of AI in the fashion industry, where artificial intelligence is transforming design, marketing, and personalization. We'll illustrate the revolutionary impact of AI on revenue generation, supply chain optimization, and customer service using real-world examples that bridg...

    • 28 min
    Cybersecurity and CX

    Cybersecurity and CX

    Can transparency and authenticity safeguard your customer relationships during a cybersecurity crisis? In this episode, Jeannie Walters shares vital insights into managing customer experience amid significant cybersecurity incidents. We'll explore the necessity of open, honest communication and how to maintain customer trust even when service disruptions occur. Hear about adapting Voice of the Customer surveys to gather meaningful feedback without directly addressing sensitive incidents, and ...

    • 23 min
    Management or CX Consulting?

    Management or CX Consulting?

    Why do so many businesses fail to connect their overall strategy with the customer experience they provide? Hear some key differences and intersections between customer experience consulting and management or strategy consulting in this eye-opening episode. Your host, Jeannie Walters, will break down how management consulting often zeroes in on broad business strategies and operational efficiencies, while customer experience consulting is all about enhancing those crucial customer interaction...

    • 10 min
    Cross-Functional Communication

    Cross-Functional Communication

    Let's transform customer experience strategies into impactful actions. Have you ever wondered how effective communication could revolutionize your organization's CX initiatives? In this episode, we'll dissect the critical role of clear communication and the importance of promoting and motivating these initiatives throughout your company. Hear how to tackle the challenges faced by cross-functional teams, the significance of setting clear goals, and the power of a customer experience charter do...

    • 15 min
    CX Pulse Check - June 2024

    CX Pulse Check - June 2024

    Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience Investigators' Director of Business Development.Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are universally user-friendly without the need for extra hardware. Explore the ongoing challenges in accessibility awareness and the innovative role of ...

    • 23 min

Customer Reviews

5.0 out of 5
2 Ratings

2 Ratings

Maude774 ,

Bite-Sized Nuggets of CX Gold!

This customer experience podcast is absolutely fabulous. The host, Jeannie, has perfected teaching valuable info in a fun way. The episodes are usually less than 15 minutes long, which is great because you can learn something in very little time.

I've heard Jeannie speak on multiple occasions, and she really knows what she's talking about when it comes to CX. This podcast is set up so that listeners leave a voicemail asking a question and then Jeannie will answer it during an episode.

She used to co-host "Crack the Customer Code" podcast (which ended at the end of 2022) and I very much enjoyed that too, so was quite happy to know that she started her own show. Check it out, you will love it!!

Top Podcasts In Business

The Ramsey Show
Ramsey Network
Planet Money
NPR
The Prof G Pod with Scott Galloway
Vox Media Podcast Network
PBD Podcast
PBD Podcast
People Magic: How to Build a $1M Community
Mighty Networks & Pod People
REAL AF with Andy Frisella
Andy Frisella #100to0

You Might Also Like

The Peter Attia Drive
Peter Attia, MD
Online Marketing Made Easy with Amy Porterfield
Amy Porterfield
At The Table with Patrick Lencioni
Patrick Lencioni
Andy Stanley Leadership Podcast
Andy Stanley
The Diary Of A CEO with Steven Bartlett
DOAC
The Prof G Pod with Scott Galloway
Vox Media Podcast Network