Experience Leader Devin Smith
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- Business
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Experience-driven companies lead their industries, and the world is taking notice. Let's learn how to provide consistently great customer experiences—together. Welcome to the Experience Leader Podcast.
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More Leaders. Less Managers. with Jennifer Borchardt
Why do we have so many managers, but so few leaders? What does it even mean to be a leader? How do you become one? In this episode, I talk with Jennifer Borchardt, VP of Experience, Financial Services at Publicis Sapient about how to cross over into leadership. The episode begins with Jennifer reflecting on her journey and how her view of leadership has evolved over time. Jennifer has worked in various roles within the sector, most recently leading an experience practice for financial se...
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Jobs to Be Done and Product Leadership with Chris Spiek
Show NotesEpisode OverviewIn this episode, Chris Spiek, a luminary in the product development sector,me to discuss the transformative potential of the Jobs to be Done theory in business strategy. Chris shares his journey of collaborating with Apple to bring the innovative tap-to-pay feature to market, and how one feature born out of JTBD Research created a feature single-handedly responsible for 50% of company revenue. Tune in to hear the story.Key TakeawaysCollaboration with Apple: Chris hig...
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Creating Excellence with Horst Schulze - Part 2
In this episode, I had the pleasure of speaking with Horst Schulze, a visionary leader in the hotel industry. He shared his insights on the importance of purpose and belonging in the workplace, the role of leadership, and how his faith has influenced his approach to business and relationships.Key TakeawaysThe importance of purpose and belonging in the workplace: Mr. Schulze emphasizes that companies should hire people not just to fulfill a function, but to be part of a purpose and offer them ...
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Creating Excellence and Luxury Hotels with Horst Schulze (Pt.1)
In this episode of Experience Leader, Devin talks with legendary hotelier, co-founder of the Ritz-Carlton Hotel Company, and founder of Capella Hotel Group, Horst Schulze. They talk about his remarkable story and how he creates the best hotels in the world. This is the first part of a two-part series that will get you fired up to pursue excellence in your life and work.Enjoy the conversation.Join other industry leaders by signing up for the Experience Leader Newsletter.A production of Experie...
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Love Not Lost with Ashley Jones
Some people just get the need for great CX because it’s a part of who they are, and it is definitely a part of Ashley Jones, CEO and Founder of Love Not Lost. Love Not Lost is a non-profit that provides portrait photography for people who have a terminally ill loved one so that they can capture memories together while they still can.In this episode, Devin talks with Ashley about how she started Love Not Lost and the way the organization cares for donors, photographers, and benefactors.En...
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Experience Matters with Nate Brown
Have you ever encountered pure energy? Devin comes close when he sits down with Nate Brown, Co-Founder of the CX Accelerator and Senior Director of CX at Arise.Nate and Devin talk about their experience at CX Forums Experience Atlanta ‘23 and about why experience matters!Enjoy the conversation.Join other industry leaders by signing up for the Experience Leader Newsletter.A production of Experience Leader LLC.LinksConnect with Nate Brown on LinkedINListen to the Experience Matters (...
Customer Reviews
Enjoyed
Devin’s positive nature makes this enjoyable and inspiring! His perspective and stared purpose, makes me think it will also be a valuable use of listening time in a world full of podcasts.
Great Perspective
Really enjoyed the ‘insider’ point of view on building great experiences and how innovation can work, even in large companies. Look forward to hearing more.