This is the Product Management Leaders Podcast, in which you hear from some of the top PM leaders about their real-world strategies and tactics for building world-class products. It’s sponsored by Voximplant, the leading serverless communications platform and no-code drag and drop contact center solution. Voximplant enables product leaders and developers to integrate communications into their products such as embedding voice, video, SMS, in-app chat, and natural language processing and it enables customer service teams to put a smile on customers’ faces. Join over 30,000 businesses trusting Voximplant such as Burger King, 8x8, and Hyundai. If you have any questions, tweet Grant at twitter.com/grantmduncan