The Supportive Podcast

Help Scout
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The Supportive Podcast

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

  1. Supportive Shorts - Change for Santa

    DEC 19 · BONUS

    Supportive Shorts - Change for Santa

    In the final Supportive Podcast of the year, Santa's dealing with change, just like the rest of us, and Mat has some thoughts and thanks as we consider 2025.

    13 min
  2. Episode 6 — Support Teams of 2028

    DEC 4

    Episode 6 — Support Teams of 2028

    A stranger delivers a USB-C stick from the future, and Mat discovers it contains a recording of a corporate onboarding for new support staff in November of 2028. What does it all mean? Listen now, or visit https://www.helpscout.com/resources/supportive-podcast/S1E6/ for a video version, plus show notes and further reading.

    30 min
  3. Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

    OCT 24 · BONUS

    Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

    Mat shares a special crossover: Episode 6 of Epochal Growth with host Sarah Caminiti interviewing Ben McCormack, a customer experience expert, who discusses the importance of customer journey mapping in fostering customer-centricity within organizations. Huge thanks to Sarah for sharing her interview with us. To hear more from Sarah on Epochal Growth, visit https://www.epochaloperations.com/epochal-growth

    55 min

  4. OCT 9 · BONUS

    Supportive Shorts — My First Customer Service Job

    Mat describes his first customer service experience working as a paper boy. What was yours? Email thesupportive@helpscout.com to let us know.

    3 min
  5. Episode 5 - Escape the Queue

    SEP 23

    Episode 5 - Escape the Queue

    Mat chats with Elyse Mankin, experienced support leader and former headband girl to talk about her experiences moving from frontline support into a leadership role. See https://www.helpscout.com/resources/supportive-podcast/S1E5/ for more.

    33 min
  6. Episode 4 - Greatest Mistakes in Customer Service History

    AUG 29

    Episode 4 - Greatest Mistakes in Customer Service History

    In this episode, Mat shares stories and lessons from six examples of customer service fails throughout history — from poor quality trade goods in ancient Mesopotamia to spectacularly bad motel service in present-day Australia. For more information on all of these incidents, a full transcript, and further reading, visit https://www.helpscout.com/resources/supportive-podcast/S1E4/

    19 min

  7. AUG 15 · BONUS

    Supportive Shorts - Time is Money

    Mat explores the recent Biden/Harris announcement of a "Time is Money" crackdown on customer hostile business practices.

    4 min
  8. Episode 3 - Secrets of A Product Manager

    JUL 25

    Episode 3 - Secrets of A Product Manager

    Ben Henderson — product manager, former DJ, and boot Tetris expert — chats with Mat about his role and how customer support leaders can most effectively make their case for product changes and fixes. Plus, an Aussie slang challenge! For show notes, relevant links, further reading, and a full transcript visit: https://helpscout.com/resources/supportive-podcast/S1E3/

    25 min
See All (13)

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Ratings & Reviews

5
out of 5
3 Ratings

About

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

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