6 episodes

What happens when one of the worst terrorist attacks in history strikes the densest cluster of networks on the planet? How did the largest communications provider in the United States handle the surge in demand? Despite surviving earthquakes, hurricanes and other man-made and natural disasters, the staff at AT and T struggled to cope with the flood of calls that followed the tragic events of September 11th. Over the course of the day they handled in excess of 400 million calls as people in America, and all over the world tried to contact friends and family in New York. This collection gives a snapshot of how the communications company dealt with the unprecedented technological challenges by using techniques such as call gapping to help free up other services.

9/11: Attack on the Wires - for iPod/iPhone The Open University

    • Education
    • 4.0 • 3 Ratings

What happens when one of the worst terrorist attacks in history strikes the densest cluster of networks on the planet? How did the largest communications provider in the United States handle the surge in demand? Despite surviving earthquakes, hurricanes and other man-made and natural disasters, the staff at AT and T struggled to cope with the flood of calls that followed the tragic events of September 11th. Over the course of the day they handled in excess of 400 million calls as people in America, and all over the world tried to contact friends and family in New York. This collection gives a snapshot of how the communications company dealt with the unprecedented technological challenges by using techniques such as call gapping to help free up other services.

    • video
    The AT and T Network

    The AT and T Network

    How AT and T handled the unprecedented rise in phone calls.

    • 3 min
    Transcript -- The AT and T Network

    Transcript -- The AT and T Network

    How AT and T handled the unprecedented rise in phone calls.

    • video
    Call Gapping

    Call Gapping

    A way in the network distributed calls to avoid an overload.

    • 2 min
    Transcript -- Call Gapping

    Transcript -- Call Gapping

    A way in the network distributed calls to avoid an overload.

    • video
    Statistical Spikes

    Statistical Spikes

    AT and T completed a record 430 million call completions on 9/11.

    • 2 min
    Transcript -- Statistical Spikes

    Transcript -- Statistical Spikes

    AT and T completed a record 430 million call completions on 9/11.

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