Fraudology Podcast with Karisse Hendrick

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Fraudology Podcast with Karisse Hendrick

If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case". Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud. On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention! Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast!

  1. 3D AGO

    VAMP News & Visa's New Chargeback Fee Structures

    Fraudology is presented by Persona. In this revealing episode of the Fraudology Podcast, host Karisse Hendrick pulls back the curtain on major changes coming to Visa's fraud and chargeback programs that will significantly impact e-commerce merchants. She provides exclusive details on updates to Visa's Compelling Evidence 3.0 and VAMP initiatives, including clarification on how new fraud-to-sales ratios will be calculated and news of a 6-month extension to the advisory period. Hendrick also breaks down complex new fee structures Visa is implementing for chargeback response times, warning that merchants could face fees up to $7 per chargeback for slow responses starting April 1, 2024. She criticizes Visa's lack of clear communication around these changes while offering strategic advice to help businesses adapt. The episode also touches on Visa's new anti-enumeration efforts to combat card testing attacks, though many details remain vague. Drawing on her extensive industry experience, Hendrick provides invaluable insights on the implications for merchants and acquirers, along with practical recommendations for updating chargeback management strategies. She suggests considering reputable third-party chargeback management solutions to navigate the increasingly complex landscape. Tune in now to arm yourself with the latest intelligence and ensure your business is prepared. Visa Anti-Enumeration & Card Testing Best Practices: https://usa.visa.com/dam/VCOM/global/support-legal/documents/anti-enumeration-and-account-testing-best-practices-merchant.pdf Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

    42 min

  2. MAR 20

    Fraud News Roundup: Chargebacks, Scams, and Tech Accountability

    Fraudology is presented by Persona. In this week's fraud news roundup on the Fraudology Podcast, host Karisse Hendrick delivers critical updates and insights for the e-commerce and fraud prevention community. The episode begins with important clarifications on Visa's Acquiring Monitoring Program (VAMP), detailing how refunds and post-authorization fraud decisions can impact merchants' scores. Karisse then dissects Stripe's controversial new chargeback fee structure, which introduces an additional $15 charge for disputing chargebacks. This change raises important questions about Stripe's incentives and could have significant financial implications for merchants using their platform. The podcast also covers a major legal development involving Chargebacks911, with CEO Gary Cardone facing RICO allegations for alleged systematic racketeering and deceptive practices. Karisse provides valuable context on the company's history of regulatory issues and discusses the potential industry-wide impact of this case. She then alerts listeners to a new scam spreading in India that exploits banks' "call me with my code" option for one-time passwords, allowing scammers to intercept OTPs through clever call merging tactics. The episode concludes with an update on Telegram founder Pavel Durov's ongoing investigation in France, exploring the broader implications for content moderation and tech company accountability in the fight against online fraud and illegal activities. Don't miss this opportunity to arm yourself with the latest knowledge in the ongoing battle against online fraud – tune in now and take your fraud prevention strategy to the next level. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

    25 min

  3. MAR 18

    Breaking Down the New Visa Acquirer Monitoring Program (VAMP) Rules

    Fraudology is presented by Persona. In this eye-opening episode of the Fraudology Podcast, host Karisse Hendrick dives deep into the controversial new Visa Acquirer Monitoring Program (VAMP) set to launch on April 1st. Fresh from attending the Merchant Risk Council's annual conference in Las Vegas, Karisse shares exclusive insights on how this program is causing major concern among merchants and acquirers. She breaks down the complex VAMP ratio calculation, explaining how it combines TC40 fraud alerts and TC15 non-fraud disputes, and details the strict new thresholds that could lead to hefty fines. Karisse highlights a crucial last-minute change announced by Visa: popular chargeback deflection methods like Rapid Dispute Resolution (RDR) and CDRN alerts will no longer exclude transactions from the VAMP ratio for fraud-related disputes. This unexpected shift is leaving many scrambling to adjust their strategies with little time before implementation. The episode also explores potential conflicts of interest, as Visa's Order Insight emerges as the only product capable of deflecting TC40s and TC15s. Don't miss this critical update on a program that could significantly impact the e-commerce fraud landscape. Tune in now to arm yourself with the knowledge you need to navigate these upcoming changes. Related Article: https://www.chargebackgurus.com/blog/visa-announces-new-change-to-vamp-rules Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

    36 min

  4. MAR 11

    From Detective to Fraud Hero: Combating Financial Crime with Marc Evans

    Fraudology is presented by Persona. Karisse Hendrick sits down with Marc Evans, a seasoned detective specializing in financial crimes and fraud. As the founder of FraudHero, Marc brings a wealth of knowledge from his 13 years in law enforcement, including six years dedicated to investigating financial crimes. The conversation delves into the evolving landscape of fraud, with a particular focus on emerging scams that are devastating businesses and individuals alike. Marc sheds light on two alarming trends: bank courier scams and employee scams. In bank courier scams, fraudsters impersonate bank officials, convincing victims to hand over their credit cards under the guise of protecting them from fraud. The employee scam, or "corporate mule scam," involves manipulating employees into transferring large sums of money out of their company, often resulting in significant financial losses for businesses. These scams highlight the increasing sophistication of fraudsters who combine social engineering tactics with in-person interactions to execute their schemes. The episode emphasizes the critical importance of fraud awareness and education. Marc stresses the need for businesses to train their employees on current fraud tactics, not just outdated schemes. He also discusses the value of networking among fraud investigators, law enforcement, and financial institutions to stay ahead of evolving fraud trends. Don't miss this crucial episode - tune in now to arm yourself with the knowledge to fight fraud effectively! Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

    45 min

  5. MAR 6

    Fraud News Roundup: AI, Gig Economy, and Auto Loan Scams

    Fraudology is presented by Persona. In this episode of Fraudology Karisse Hendrick dives deep into the latest fraud trends and technologies impacting e-commerce and the gig economy. She kicks things off by exploring a powerful new AI tool called Sanas AI that can mask accents and background noise - a technology fraudsters are already exploiting to make scam calls sound more legitimate. Karisse then unpacks key findings from Incognia's "Frontline Report of Gig Economy Fraud," revealing how bad actors are taking advantage of food delivery apps, ride-sharing platforms, and more through fake accounts, location spoofing, and promotion abuse. The episode also covers an alarming new "South Beach Bust Out Syndicate" targeting auto lenders in Florida with sophisticated loan fraud schemes. Karisse wraps up with an update on Amazon's legal victory against the notorious refund fraud group REC, resulting in a $2.4 million judgment. Tune in to arm yourself with the latest intelligence on how fraudsters operate and the tools they're using to evade detection. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

    33 min

  6. MAR 4

    Alarming Rise in Bank Fraud: 2024 SAR Report Insights

    Fraudology is presented by Persona. This episode of Fraudology Podcast brings together host Karisse Hendrick and Banking on Fraudology's Hailey Windham for an in-depth analysis of the recently released 2024 Suspicious Activity Reports (SARs). This data-packed discussion reveals troubling trends in the world of financial fraud, with significant increases in account takeovers, identity theft, and wire fraud. Hailey, drawing from her extensive experience in the banking sector, provides valuable insights into the mechanics of these fraud schemes and the challenges faced by financial institutions in combating them. The hosts explore the role of AI and deep fakes in amplifying the effectiveness of fraud attempts, particularly in the realm of account takeovers and wire fraud. They also delve into the complexities of synthetic identity fraud and its often-overlooked impact on financial institutions. Throughout the episode, Karisse and Hailey offer practical advice for both consumers and financial professionals on recognizing and preventing various types of fraud. They emphasize the importance of collaboration within the industry and the need for improved technological infrastructure to effectively fight fraud. The conversation takes an interesting turn as they discuss the ethical dilemmas faced by financial institutions when dealing with potential fraud victims who insist on making risky transactions. Tune in now to arm yourself with knowledge and stay ahead of the fraudsters! Related Article: https://frankonfraud.com/new-sar-data-ato-identity-theft-and-wire-fraud-are-up-big/ Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

    50 min

  7. FEB 25

    Networking and Knowledge: The Power of Fraud Communities

    Fraudology is presented by Persona. In this episode of Fraudology, host Karisse Hendrick and guest PJ Rohall explore the evolving landscape of fraud prevention communities and conferences. PJ, co-founder of About Fraud and Fraud Fight Club, shares his journey from creating a simple resource aggregator to building a dynamic, multi-faceted platform for fraud fighters. He discusses the challenges and opportunities in connecting professionals across different sectors of the fraud prevention world, from e-commerce to banking to fintech. The conversation delves into the unique approach of Fraud Fight Club, PJ's conference initiative that aims to redefine industry events. PJ explains how they're creating more intimate, practitioner-focused learning experiences through small group sessions, carefully curated content, and a balanced mix of attendees. He highlights some intriguing session topics for the upcoming event, including deep dives on synthetic identity fraud, AI-driven attacks, and storytelling skills for fraud leaders. The episode also addresses critical issues facing fraud professionals, such as burnout and work-life balance, with PJ sharing how Fraud Fight Club is incorporating wellness and mental health discussions into the program. This conversation offers valuable insights for anyone working in fraud prevention, from newcomers to seasoned professionals. Listeners will gain a fresh perspective on networking, professional development, and the importance of community in the fight against fraud. Tune in now and discover how you can engage with the cutting-edge initiatives shaping the future of fraud prevention. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

    37 min

  8. FEB 20

    Fraud News: Tools Fraudsters Are Using To Bypass Fraud Mitigation Systems

    Fraudology is presented by Persona. In this episode of the Fraudology Podcast, Karisse Hendrick dives into the world of tools and technologies that fraudsters are repurposing for nefarious purposes. She shares insights from her recent interview with a reporter about AI tools being used both for and against fraud. She explains why seemingly helpful solutions like AI chatbots that waste scammers' time are not scalable enough to make a real impact. The episode then explores two powerful tools fraudsters are leveraging: TextVerified and hyper-disposable email domains. TextVerified allows scammers to obtain phone numbers that appear legitimate and pass typical fraud checks, enabling them to bypass identity verification systems used by banks and fintechs. Hendrick breaks down how these numbers show up as clean postpaid accounts with tenure, making them nearly indistinguishable from real customer phone numbers. She advises companies to work closely with their phone verification vendors to detect TextVerified numbers. The episode then shifts to hyper-disposable email domains, a sophisticated evolution of disposable email addresses that only exist for a few days before disappearing. This makes them extremely difficult to blacklist and block. Karisse explains how these domains are being mass-produced to generate millions of fraudulent emails daily, posing a major threat to e-commerce companies and financial institutions. She recommends that businesses consult their email verification providers about identifying these elusive domains. Hendrick wraps up by emphasizing the importance of staying informed about the latest fraud tactics and tools. Tune in for the latest fraud news! Related articles: https://frankonfraud.com/textverified-helps-fraudsters-bypass-banks-phone-verifications/ https://finance.yahoo.com/news/atdata-flags-alarming-fraud-trend-133500766.html Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

    18 min
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    4.7
    out of 5
    35 Ratings

    About

    If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case". Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud. On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention! Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast!

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