From Imposter Syndrome to Industry Leader: How Hyatt’s Crystal Vinisse Thomas Redefines Hospitality

In this episode of Suite Success, host Katie Cline sits down with Crystal Vinisse Thomas, Vice President and Global Brand Leader for Hyatt's luxury and lifestyle brands. Crystal shares her inspiring career journey from Cornell’s hotel school to key roles at Starwood and Apple, which eventually led her to Hyatt.

Throughout the conversation, Crystal discusses overcoming imposter syndrome, the cultural adjustments of living abroad, and her insights into brand building and consumer-driven strategies. They explore the significant impact of authenticity in hospitality and how Crystal empowers her team to achieve “NBDB- never been done before” experiences.

Join them for an engaging discussion on the future of hospitality and the essential role of community and cross-cultural understanding in both personal and professional growth.

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