Suite Success: Masters of Hospitality

Hospitality.FM
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Suite Success: Masters of Hospitality

Welcome to Suite Success: Masters of Hospitality, a new Hospitality.FM Original Podcast where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.

  1. Steve Turk Unveils Lessons from 150+ Hospitality Executives to Transform Your Business Forever

    6D AGO

    Steve Turk Unveils Lessons from 150+ Hospitality Executives to Transform Your Business Forever

    On this episode of Suite Success, host Katie Cline chats with hospitality entrepreneur, Steve Turk. With a career spanning decades in the hospitality industry, Steve has worked at every level, from leading teams at luxury hotels to building his own companies, including Turk Hospitality Ventures and Tangy Management. Discover Steve's insights into the industry he loves, his strategies for success, and how he leverages technology to enhance guest experiences. As the author of Hospitality Unlocked and the host of the Hospitality Mentor podcast, Steve is no stranger to sharing his learnings. Plus, hear about Steve's passion project, Biscayne Coffee, and his vision for the future of hospitality. Connect with Steve: Steve's LinkedIn - Link Tangy Website - Link The Hospitality Mentor (Instagram) - Link Turk Hospitality Ventures - Link The Hospitality Mentor (Website) - Link Biscayne Coffee - Link Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    1h 17m
  2. The AI Expert on How Artificial Intelligence Will Revolutionize Travel and Hospitality

    FEB 27

    The AI Expert on How Artificial Intelligence Will Revolutionize Travel and Hospitality

    On this episode of Suite Success, host Katie Cline sits down with Tahnee Perry, an AI expert specializing in the travel industry. After leading marketing for top travel brands, she launched A25, a consultancy focused on helping businesses in the industry harness the power of AI. Tahnee cuts through the hype to explore AI’s real impact—how it can boost productivity, enhance content, and create a competitive edge in hospitality. She demystifies generative AI, breaks down its most practical applications, and tackles big questions, like whether AI is a threat to jobs or the key to unlocking new opportunities. From streamlining operations to enhancing guest experiences, Tahnee shares how this technology isn’t just the future—it’s already here. Tune in to discover how artificial intelligence is reshaping travel and hospitality—and why embracing it now is essential to staying ahead. Connect with Tahnee: Tahnee's LinkedIn - Link A25 Website - Link Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    48 min
  3. Skip the Selfie Wall: Tatianna Taylor-Tait on Why Scroll-Stopping Design is Good for Business

    FEB 20

    Skip the Selfie Wall: Tatianna Taylor-Tait on Why Scroll-Stopping Design is Good for Business

    On this episode of Suite Success, host Katie Cline welcomes Tatianna Taylor-Tait, an award-winning designer and short-term rental specialist. Tatianna shares her inspiring journey of transforming personal tragedies into a thriving interior design career. She discusses her approach to creating hospitality-inspired homes, the importance of functionality, and the value of design in boosting rental income. The episode also delves into emerging design trends for 2025, the impact of small yet significant details in creating memorable guest experiences, and the benefits of upselling additional services. Tatianna highlights her current project—a luxury resort development in Atlanta—and offers practical advice for both budding and seasoned short-term rental hosts. Finally, as the co-founder of Level Up Your Listing, Tatianna shares what inspired her and Natalie Palmer to create the summit, and what they have in store for this year’s event. Connect with Tatianna: Tatianna's Instagram - Link Tatianna's Website - Link Level Up Your Listing Website - Link Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    1h 3m
  4. An Insider’s Guide to the World’s Most Luxurious Hotels: Oetker Collection’s Simon Neggers on Building a Legacy of Excellence

    FEB 13

    An Insider’s Guide to the World’s Most Luxurious Hotels: Oetker Collection’s Simon Neggers on Building a Legacy of Excellence

    On this episode of Suite Success, host Katie Cline interviews Simon Neggers, Senior Vice President of Sales, Marketing, and Communications at Oetker Collection. With an impressive background in luxury hospitality, Simon takes us through his inspiring career journey, from working as a butler at the iconic St. Regis New York to now leading sales and marketing for one of the world’s most prestigious hotel companies. Simon shares his unique perspective on the evolving landscape of luxury hospitality, reflecting on his experiences with renowned brands, and offering insights into the high-profile acquisition of Starwood by Marriott. He also delves into the nuances of hospitality across cities like London, New York, and Paris, all places he’s called home. And yes, Simon reveals what it’s really like to be a butler at one of New York’s hottest hotels. Tune in for a conversation about mentorship, the importance of community within luxury hotels, and the key ingredients that make a hotel truly timeless. Connect with Simon: Simon's Instagram - Link Oetker Collection Instagram - Link Simon's LinkedIn - Link Oetker Collection Website - Link Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    56 min
  5. Defying Logic and Creating Hospitality Magic with Author & TEDx Superstar, Rory Sutherland

    FEB 6

    Defying Logic and Creating Hospitality Magic with Author & TEDx Superstar, Rory Sutherland

    On this episode of Suite Success, host Katie Cline sits down with Rory Sutherland—Vice Chairman of Ogilvy UK, TEDx sensation, and bestselling author—to uncover the hidden psychology behind guest satisfaction and loyalty. As one of the world’s foremost experts in behavioral science, Rory reveals the surprising factors that shape a guest’s perception, from the outsized impact of first impressions to the small, unexpected moments that leave a lasting mark. He dives into why repeat business is the ultimate measure of success, the crucial role of trivial signaling in customer loyalty, and the difference between transactional and relational capitalism—all with his signature wit and wisdom. Whether you’re in hotels, short-term rentals, or simply obsessed with the art of great hospitality, this episode will change the way you think about creating unforgettable guest experiences. Connect with Rory TikTok - @rorysutherlandclips Linkedin - https://www.linkedin.com/in/rorysutherland/ X - @rorysutherland Instagram - @RorySutherlandClips Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    1h 4m
  6. Airbnb Secrets Only Superhosts Know: Natalie Palmer Reveals Her Hosting Playbook

    JAN 30

    Airbnb Secrets Only Superhosts Know: Natalie Palmer Reveals Her Hosting Playbook

    On this episode of Suite Success, host Katie Cline is joined by Natalie Palmer, the host of “No Vacancy, the Podcast”, and the co-founder of the Level Up Your Listing Summit. Natalie shares her accidental journey into Airbnb hosting, evolving into managing 10 properties today while being named an Airbnb Superhost more than 26 times. She offers insights into navigating the highly competitive short-term rental market, the importance of optimizing listings, and what it means to be a stay at home mom while building her empire. They also discuss how she and her co-founder created and launched the Level Up Your Listing Summit, as well as its digital component, the Long Weekend Society, both aimed at supporting female entrepreneurs. Tune in for an engaging discussion on the evolving landscape of Airbnb hosting and the future of short-term rentals. (For those who wish to attend, use code SUITESUCCESS for 10% off tickets to Level Up Your Listing Summit.) Connect with Natalie: levelupyourlistingsummit.com instagram.com/__nataliepalmer hostwithnatalie.com Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    1h 11m
  7. 800 Interviews and Counting: How Hospitality Daily Redefines Entrepreneurship and Storytelling

    JAN 23

    800 Interviews and Counting: How Hospitality Daily Redefines Entrepreneurship and Storytelling

    On this episode of Suite Success, host Katie Cline dives into the incredible journey of Josiah Mackenzie, the mastermind behind Hospitality Daily. Josiah shares his unique journey into the industry, starting with formative travel experiences and evolving through roles at tech companies that served global hotels. They discuss the transformative power of hospitality, the impact of social media and AI on the industry, and practical tips for staying relevant in a digital age. Josiah emphasizes the importance of authentic connections, storytelling, and leveraging new technologies to enhance guest experiences. If you're interested in the future of hospitality and the role of innovation in creating unforgettable stays, this episode is for you. Connect with Josiah: https://podcast.hospitalitydaily.com/ https://www.hospitalitydaily.com/ https://www.linkedin.com/company/hospitalitydaily/ https://www.linkedin.com/in/josiahmackenzie/ https://www.youtube.com/@hospitalitydaily Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    57 min
  8. Finding Joy After Trauma: Dawn McCoy's Journey of Resilience and Advocacy

    JAN 16

    Finding Joy After Trauma: Dawn McCoy's Journey of Resilience and Advocacy

    On this episode of Suite Success, host Katie Cline welcomes Dawn McCoy, a television host, writer, and founder of Loving Way Foundation. Dawn shares her remarkable journey from aspiring country singer and Barbara Streisand's personal shopper to becoming a travel and lifestyle TV host on NBC. She opens up about the deeply personal reason she created Loving Way Foundation, a nonprofit dedicated to ending child abuse through advocacy and support. Dawn also reflects on the challenges and triumphs of raising her son, Waylon, who survived a traumatic brain injury at just six weeks old, and how these experiences shaped her mission to help others find joy after trauma. Additionally, she discusses the impact of the fires in Los Angeles, a city she’s called home for 25 years. This heartfelt conversation explores the importance of community, kindness, and the transformative power of travel and hospitality. Tune in to be inspired by Dawn’s unwavering resilience and her commitment to making a difference. Connect with Dawn: http://www.iamdawnmccoy.com www.LovingWayFoundation.org www.LovingWayFoundation.org/donate www.instagram.com/iamdawnmccoy https://www.facebook.com/dawnmccoyofficial www.instagram.com/LovingWayFoundation https://www.facebook.com/lovingwayfoundation Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    1h 19m
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5
out of 5
70 Ratings

About

Welcome to Suite Success: Masters of Hospitality, a new Hospitality.FM Original Podcast where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.

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