Suite Success: Masters of Hospitality

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Suite Success: Masters of Hospitality

Welcome to Suite Success: Masters of Hospitality, a new Hospitality.FM Original Podcast where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.

  1. Airbnb Secrets Only Superhosts Know: Natalie Palmer Reveals Her Hosting Playbook

    6 DAYS AGO

    Airbnb Secrets Only Superhosts Know: Natalie Palmer Reveals Her Hosting Playbook

    On this episode of Suite Success, host Katie Cline is joined by Natalie Palmer, the host of “No Vacancy, the Podcast”, and the co-founder of the Level Up Your Listing Summit. Natalie shares her accidental journey into Airbnb hosting, evolving into managing 10 properties today while being named an Airbnb Superhost more than 26 times. She offers insights into navigating the highly competitive short-term rental market, the importance of optimizing listings, and what it means to be a stay at home mom while building her empire. They also discuss how she and her co-founder created and launched the Level Up Your Listing Summit, as well as its digital component, the Long Weekend Society, both aimed at supporting female entrepreneurs. Tune in for an engaging discussion on the evolving landscape of Airbnb hosting and the future of short-term rentals. (For those who wish to attend, use code SUITESUCCESS for 10% off tickets to Level Up Your Listing Summit.) Connect with Natalie: levelupyourlistingsummit.com instagram.com/__nataliepalmer hostwithnatalie.com Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    1h 11m
  2. 800 Interviews and Counting: How Hospitality Daily Redefines Entrepreneurship and Storytelling

    JAN 23

    800 Interviews and Counting: How Hospitality Daily Redefines Entrepreneurship and Storytelling

    On this episode of Suite Success, host Katie Cline dives into the incredible journey of Josiah Mackenzie, the mastermind behind Hospitality Daily. Josiah shares his unique journey into the industry, starting with formative travel experiences and evolving through roles at tech companies that served global hotels. They discuss the transformative power of hospitality, the impact of social media and AI on the industry, and practical tips for staying relevant in a digital age. Josiah emphasizes the importance of authentic connections, storytelling, and leveraging new technologies to enhance guest experiences. If you're interested in the future of hospitality and the role of innovation in creating unforgettable stays, this episode is for you. Connect with Josiah: https://podcast.hospitalitydaily.com/ https://www.hospitalitydaily.com/ https://www.linkedin.com/company/hospitalitydaily/ https://www.linkedin.com/in/josiahmackenzie/ https://www.youtube.com/@hospitalitydaily Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    57 min
  3. Finding Joy After Trauma: Dawn McCoy's Journey of Resilience and Advocacy

    JAN 16

    Finding Joy After Trauma: Dawn McCoy's Journey of Resilience and Advocacy

    On this episode of Suite Success, host Katie Cline welcomes Dawn McCoy, a television host, writer, and founder of Loving Way Foundation. Dawn shares her remarkable journey from aspiring country singer and Barbara Streisand's personal shopper to becoming a travel and lifestyle TV host on NBC. She opens up about the deeply personal reason she created Loving Way Foundation, a nonprofit dedicated to ending child abuse through advocacy and support. Dawn also reflects on the challenges and triumphs of raising her son, Waylon, who survived a traumatic brain injury at just six weeks old, and how these experiences shaped her mission to help others find joy after trauma. Additionally, she discusses the impact of the fires in Los Angeles, a city she’s called home for 25 years. This heartfelt conversation explores the importance of community, kindness, and the transformative power of travel and hospitality. Tune in to be inspired by Dawn’s unwavering resilience and her commitment to making a difference. Connect with Dawn: http://www.iamdawnmccoy.com www.LovingWayFoundation.org www.LovingWayFoundation.org/donate www.instagram.com/iamdawnmccoy https://www.facebook.com/dawnmccoyofficial www.instagram.com/LovingWayFoundation https://www.facebook.com/lovingwayfoundation Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    1h 19m
  4. Designing Success: Hospitality Design Secrets from Global Marriott VP, Aliya Khan

    JAN 9

    Designing Success: Hospitality Design Secrets from Global Marriott VP, Aliya Khan

    In this episode of Suite Success, host Katie Cline sits down with Aliya Khan, the Vice President of Global Design Strategies at Marriott International. Aliya shares her journey from originally wanting to be an architect to becoming a leading figure in hospitality design. She discusses the importance of lighting, quality linens, and practical fabrics, amongst many other design trends, in creating memorable hotel experiences. They dive into the design narratives that make each Marriott brand unique and emphasize the significance of making guests feel at home. Aliya's insights and inspiring stories make this episode a must for anyone interested in hospitality and design. Connect with Aliya LinkedIn - Link IG: aliyazk Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    1h 25m
  5. The 5 Trends That Will Define 2025, According to The Future Laboratory

    JAN 2

    The 5 Trends That Will Define 2025, According to The Future Laboratory

    What does the year ahead hold? On this episode of Suite Success, host Katie Cline interviews Chris Sanderson, co-founder of The Future Laboratory and a renowned trend forecasting expert. They delve into the five transformative trends poised to redefine 2025, exploring the intersection of emerging technologies, societal movements, and industry disruptions. Chris offers insights into how these developments will influence our personal lives, reshape business landscapes, and impact the global community.  Whether you're a business leader, entrepreneur, or simply curious about the future, this episode provides essential knowledge to navigate and thrive in the coming year. Tune in to gain a strategic advantage and stay ahead of the curve as we uncover the pivotal shifts set to shape 2025. Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    1h 7m

  6. 12/26/2024

    13 Resolutions That Will Change Your Life in 2025, Inspired by the World’s Brightest Minds in Hospitality

    On this New Year-inspired episode of Suite Success, host Katie Cline shares her 13 Resolutions for 2025, each inspired by the wisdom of her incredible podcast guests. Whether you're seeking clarity, motivation, or just a little nudge to dream bigger, this episode is packed with actionable insights to help you make 2025 your sweetest year yet. Here’s what you can expect: Stop comparing yourself to others: Wisdom from Crystal Vinisse Thomas on embracing your unique path. Own your niche: John Peyton shares the value of doubling down on your superpower. Have a vision: Anjali Mehra talks about defining who you want to be and to whom. Take action: Holly Rubenstein reminds us to be proactive in creating the life we want. Invest wisely: Trey Sarten on focusing resources where they matter most. Set big goals: Pam and Chris Daniele share the power of dreaming big. Plan core memory trips: Tom Marchant inspires meaningful travel with loved ones. Be generous with your time: Giuseppe DeMartino on putting loved ones first. Redefine failure: Wil Slickers reframes setbacks as starting points.  Never let defeat win: Gray Malin on finding inspiration in the lowest moments. Embrace Your ‘Mise en Place’: Justine McCleery on creating a foundation of organization. Plus, the final 2 resolutions come from a sneak peek at two upcoming episodes in 2025. Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    38 min
  7. The Art of Preparation: GM Justine McCleery on How ‘Mise en Place’ Drives The Dominick’s Success

    12/19/2024

    The Art of Preparation: GM Justine McCleery on How ‘Mise en Place’ Drives The Dominick’s Success

    On this episode of Suite Success, host Katie Cline sits down with Justine McCleery, the General Manager of The Dominick Hotel—New York's only independent hotel awarded the prestigious five-diamond rating from AAA. Justine takes us on an inspiring journey through her career, from studying culinary arts to rising through various roles in hospitality before leading one of the city’s top luxury hotels. They discuss the unique opportunities in the hospitality industry, the critical role of employee engagement, and how technology and AI are reshaping the guest experience. Justine also shares how her approach to leadership emphasizes community and neighborhood involvement, highlighting The Dominick’s impactful partnership with the charity God’s Love We Deliver. Tune in for an insightful conversation about how passion, preparation, and a commitment to excellence drive success in luxury hospitality. Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    34 min
  8. Hospitality Positive: Former Chief Brand Officer of Leela Palaces on Why Hospitality Is a Calling, Not a Career

    12/12/2024

    Hospitality Positive: Former Chief Brand Officer of Leela Palaces on Why Hospitality Is a Calling, Not a Career

    On this episode of Suite Success, host Katie Cline chats with Anjali Mehra, a trailblazer in the hospitality industry whose career spans continents, cultures, and some of the world’s most celebrated hotel brands. From her early days in aviation to becoming a branding and communications expert, Anjali shares how her global journey shaped her unique perspective on what makes hospitality truly unforgettable. Tune in as Anjali dives into the evolving role of sustainability, the power of personalized guest experiences, and how AI can complement—but never replace—the human touch in hospitality. She also reveals why genuine care and heartfelt dedication remain the bedrock of exceptional service, and how these values drive guest loyalty and brand success. Links: Apple Podcasts - Link Spotify - Link Suite Success Website - Link Connect with Katie  — Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

    44 min
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5
out of 5
12 Ratings

About

Welcome to Suite Success: Masters of Hospitality, a new Hospitality.FM Original Podcast where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.

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