Guests define what luxury means today | with Shannon Knapp

In this episode of Hotel Moment, Karen Stephens sits down with Shannon Knapp, President & CEO of The Leading Hotels of the World, to explore the evolving luxury hospitality landscape and how independent luxury hotels can thrive in the modern era. Shannon shares her wealth of experience in the luxury travel space, shedding light on how her organization supports over 400 luxury hotels across 80 countries.

Tune in as they discuss:

• The changing definition of luxury: Shannon reflects on how luxury has transformed over the past 20 years, from being hotel-defined to a much more personalized experience. 
• Personalization at scale: The conversation dives deep into how modern technology has enabled luxury hotels to deliver personalized guest experiences at scale. 
• The role of technology in hospitality: Shannon emphasizes the importance of technology in empowering staff and improving guest loyalty.
  
  

Discover how The Leading Hotels of the World is empowering independent luxury hotels to stay competitive in a dynamic industry through strategic use of technology, loyalty programs, and a deep understanding of guest preferences.
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Connect with Shannon Knapp here:

• LinkedIn
• The Leading Hotels of the World

Connect with Karen here:

• LinkedIn
• Revinate

Follow the podcast here:

• LinkedIn

If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

• Innovation in hospitality technology
• Guest experience transformation
• Revenue optimization strategies
• Emerging industry trends

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Check out the three most downloaded episodes:

• Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler 
• Guests define what luxury means today | with Shannon Knapp
• Your commercial strategy as an evolution and not a revolution | with Jennifer Hill