The Hotel Moment podcast features insights and interviews with top players in the hospitality industry - across hotels and casinos.
Tammy Pahel on the evolution of managing a spa during the pandemic era
Jennifer Suski is back!
After a few months out, she is hosting the Hotel Moment podcast again.
With a 4-month-old around (we're not telling if he made an appearance!), Jen sat down to chat with Tammy Pahel, VP of Spa & Wellness Operations at Carillon Miami Wellness Resort.
Spas were high on the list of 'unsafe places' to visit during the pandemic. We all heard the notices. What did a wellness resort that relies on revenue from the spa do in that situation? Did they pivot? To do what?
Technology and touchless wellness experiences helped us along, says Tammy.
Listen in to learn how Carillon Wellness Resort made technology an integral part of their spa, handled the staffing crisis, came out ahead. Valuable lessons in here for all of us!
Mark G. Vincent on hospitality learnings after a year of being pushed to the limit
This week on the Hotel Moment podcast, we sat down with Mark G. Vincent, Chief Information Officer at Millennium Technology Group and CIO for Rosen Hotels & Resorts in Orlando.
With over 25 years of experience, Mark has so much to share! He talks about the return of travel, streamlining processes, the staffing crisis, and tips to retain staff (hot tips here!).
One important takeaway from Mark. (Spoiler alert): Spread kindness.
What he means is that hotels and hotel staff are getting pushed to their limits. Something for us all to remember that next time we go somewhere that is short-staffed!
Have you shown appreciation to anyone in the hospitality industry recently? Random acts of kindness go a long way!
Dr. Romie Mushtaq on the "Busy Brain", workplace wellness, and mindfulness
Do you set reminders on your phone to take a break from your work? Do you have an alarm that reminds you to switch off and chill out?
If that sounds familiar, you'll love this week's Hotel Moment podcast featuring "Everybody's homie, Dr. Romie"
Dr. Romie Mushtaq is the Chief Wellness Officer at Evolution Hospitality (she got her nickname 'Everybody's homie' there) and a highly sought-after speaker and physician.
She brings together neuroscience, integrative medicine, and mindfulness and is on a mission to transform the brain health of companies, leaders, and organizations.
Work in the hospitality industry? You are on Dr. Romie's much-loved list.
As one of the hardest-hit industries during the pandemic, she talks of the increased stress impacting all of us in the industry.
What is a busy brain? And where do you stand?
Take the busy brain test at (https://drromie.com/test). Dr. Romie says that 82% of people taking the test have not only a busy brain but also brain strain - where the stress levels are so high that it causes physical symptoms.
Tune in and listen to Dr. Romie's takeaways about what you can do to cure your busy brain and brain strain today.
Max Starkov on the need for innovation & technology in the hospitality industry
1.73 million. The U.S. Bureau of Labor Statistics lists 1.73 million job openings in the hospitality and leisure industry.
Too many jobs and no takers. What do we do as an industry?
Max Starkov, a Hospitality & Online Travel Tech Consultant & Strategist has the answers. He talks with host Rey Rodriguez this week on the Hotel Moment podcast on what the labor shortage means for the industry.
Max believes that the way out of the labor shortage is through innovation - in our hotels' business model, service delivery methods, and use of tech. And he has a list of ways on hand.
From creative auxiliary services (think tickets to local attractions, on-site workout classes, or hosting local artist exhibits) to a la carte amenities, creativity is key to finding new ways to drive revenue and deliver services.
Listen in. "It's a do-or-die situation we are in" says Max.
Tyler Lavin on how citizenM is disrupting the hotel industry
How many staff do you think it takes to run a 272 room citizenM hotel in Boston?
If you guessed 7, you’re correct!
This week on the Hotel Moment podcast, we chat with Tyler Lavin, VP of Development and Investment - North America, at citizenM hotels.
Tyler explains how their company culture and innovative ideas contribute to citizenM's well-run hotels.
We uncover what their company culture is really like, how they maintain it, and how they use tech to support it.
What are some of citizenM's most innovative ideas? Tyler highlights owning and developing their assets, providing subscriptions to their guests.
If you've stayed at a citizenM hotel, you'll know exactly what Tyler is talking about.
If you haven't yet stayed at a citizenM hotel yet, this episode will have you wanting to stay in one to experience it yourself.
David Millili on hotels' adoption of tech
What did the first contactless elevator at a New York City hotel look like way back in 1995?
David Millili knows. He was the GM at that New York hotel - opening it when he was in his mid-20s.
As a hospitality tech veteran, he has chalked up a few firsts in his career so far. Ask him about the first booking engine and you’ll hear a story you won’t forget.
This week on our Hotel Moment podcast, we talk with David Millili about hotels’ adoption of technology and how they should be marketing it widely.
You’ll want to hear Millili’s stories and his take on the contactless elevator, the need to simplify room rate cards, the voice assistant in rooms, and more.
Great show, great guest!
I tune in each week for the interesting guests, engaging convos, and industry updates. Recommend it if you're interested in the hotel industry.
Some of the most thoughtful commentary on hotels during the pandemic and beyond