Hospitality Daily Podcast Josiah Mackenzie

In this episode, Roman Pedan, the Founder and CEO of Kasa, explains how the company uses cutting-edge artificial intelligence (AI) technology to improve the guest experience and drive operational efficiency.
Listeners will learn:
Operational Transformation: Understand the specific AI tools Kasa employs, including large language models, to streamline operations, from categorizing guest inquiries to prioritizing urgent requests.Guest Experience Enhancement: Explore how AI contributes to improving the guest experience by providing quick and accurate responses to inquiries, improving overall satisfaction.Behind-the-Scenes Insights: Gain insights into the challenges and successes of implementing AI in hospitality, including the importance of digital communication and structured data.Future of AI in Hospitality: Roman shares his vision for the future of AI in hospitality, focusing on proactive guest service and personalized experiences.Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Roman Pedan is the Founder & CEO of Kasa, and in this episode shares how they challenge commonly accepted trends - including in hotel technology - to prioritize guest experience and operational efficiency. 

Listeners will learn:
The Role of Property Management: Understand the responsibilities of managing diverse properties and how to maximize profitability for property owners while enhancing guest satisfaction.Balancing Technology and Guest Experience: Explore Kasa's strategic decision-making process in utilizing technology not as an end but as a means to solve real problems for guests and property owners.Innovative Communication Solutions: Learn about Kasa's unique approach to guest communication through a web app and text messaging, avoiding the need for traditional apps, which can create barriers for first-time guests.Building Long-Term Guest Relationships: Gain insights into how maintaining a consistent communication channel across all properties can foster familiarity and build lasting relationships with guests.Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Roman Pedan, the Founder & CEO of Kasa, explains how they are reshaping the hospitality landscape through an innovative approach to hotel management and operations.
You will learn:
The Genesis of Kasa: Hear from Roman about the market gaps and consumer dissatisfaction that led to the founding of Kasa. Understand the dual challenges of consumer expectations and operational inefficiencies that Kasa aims to address.The Business Model: Explore Kasa's unique operational strategies to achieve impressive gross operating profit margins even in challenging markets like San Francisco and New York City. Learn about their approach to using technology and streamlined processes to enhance profitability and guest experience.Impact on Local Communities: Roman discusses how Kasa's properties integrate into and enhance neighborhoods, turning them into vibrant hubs for guests and locals alike. Understand Kasa's mission to be a beloved brand not just by guests and property owners but also by the local communities.Partnerships and Growth: Gain insights into how Kasa collaborates with major players like Airbnb, large institutions, and individual property owners to expand their footprint and redefine hospitality standards.Challenges and Solutions in Property Transition: Learn from Kasa's experience taking over properties, the potential pitfalls, and their optimized process that ensures smooth transitions and continued operations without disruptions.Future of Hospitality: Roman shares his vision for the future of Kasa and the broader hospitality industry, emphasizing the importance of adaptability, guest-centric experiences, and sustainable growth.Whether you're a hotel owner, operator, or real estate developer, this episode offers valuable perspectives on the future of hospitality and how operations can be reinvented. Tune in to get inspired and learn how Kasa is setting new standards in hospitality today.
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Roman Pedan is the Founder & CEO of Kasa, one of the fastest-growing hotel operators in the industry. In an earlier conversation with Brandon Sedloff at Juniper Square, Roman shared his insights on the real estate opportunity he sees. In this episode, he shares the influences and mentors who have shaped his vision of hospitality. 

Listeners will gain a unique perspective on:
Being a "Hall of Fame Host": Learn what it takes to elevate guest experiences beyond the ordinary, inspired by hospitality veterans like Chip Conley and Danny Meyer.Integrating High Tech with High Service: Discover how Kasa uses technology to enhance guest service, ensuring a seamless and personalized experience across their properties.Guest Experience and Service Innovation: Roman discusses how Kasa addresses the basic and emotional needs of guests, setting new standards in hospitality.Join us on YouTube: Watch Roman give a tour of the Hotel Castro in San Francisco
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ryan Mann is a Partner at McKinsey & Company. In this episode, he shares his personal journey and professional insights that are shaping the industry.
Listeners will learn:
Ryan's Personal Inspiration: Discover how Ryan's love for hospitality was sparked by his grandmother's generosity and warmth, teaching him the importance of caring for others.Professional Journey: Gain insights into Ryan's role at McKinsey where he leads the hospitality sector in North America, working with a diverse range of clients to achieve their ambitious goals.Industry Trends and Changes: Ryan discusses the significant shifts in guest expectations and travel behaviors observed over the past few years, emphasizing the importance of delivering exceptional experiences.Future of Hospitality: Explore Ryan's exciting vision for the industry, where he anticipates hospitality extending its influence into new domains such as residential living, experience platforms, and even healthcare.Leadership and Innovation: Learn about the current mindset of industry leaders who are thinking bigger and bolder, driven by the renewed recognition of travel and hospitality's crucial role in global delight and connection.If you liked this, listen to our other episode: How The World's Best Hotels Deliver Exceptional Service
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Join us on this heartwarming episode of Hospitality Daily as we explore how Hotel Nikko San Francisco has redefined pet-friendly accommodations. Host Josiah McKenzie talks with Anna Marie Presutti about the innovative and compassionate initiatives that set Hotel Nikko apart. Listeners will learn about the hotel's unique amenities tailored for dogs and their owners, including custom dog beds, bowls, treats, and a specially designed dog run with breathtaking city views.
Discover how Hotel Nikko's partnership with Muttville, a senior dog rescue, not only enhances the guest experience but also significantly contributes to the community by supporting elderly dogs. Hear touching stories of the hotel's plush toys initiative, where proceeds help fund animal rescue efforts and their involvement in local charity events with figures like Buster Posey.

This episode is a must-listen for anyone interested in how creativity and compassion can transform a business model and make luxury accessible and enjoyable for pet lovers. Whether you're a hospitality professional or a pet enthusiast, you'll find inspiring insights on integrating philanthropy with business to create unforgettable experiences.
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands