How Brands Are Built

How Brands Are Built

On How Brands Are Built, branding professionals get into the details of what they do and how they do it. Other podcasts about branding focus on news, opinion, and high-level theory. They can give you a 30,000-foot view of branding; How Brands Are Built is where the rubber meets the road. In each episode, Rob Meyerson, a San Francisco-based brand strategist, interviews other strategists, designers, writers, namers, and researchers to help you understand how brands are really built.

  1. 4D AGO

    Alex Foss says good research starts with good questions

    In this episode of How Brands Are Built, I talk with Alexander Foss about research—why it matters, what makes it valuable, and a few pitfalls to avoid. Alex and I first worked together at Interbrand, where he was on the strategy team before moving more deeply into research and insights. In our conversation, he explains what pulled him in that direction: the feeling of backing up recommendations with something stronger than a "finger in the air." We talk about the shift from agency work to client-side research, and how different it is when you're responsible not just for delivering against a brief, but for defining the business problem in the first place. A big theme throughout the episode is purpose. Alex makes the point repeatedly: research should start with a clear question. If you don't know why you're conducting a survey, for example—what decisions it's meant to inform—you probably shouldn't be doing it. We also dig into a naming research study I conducted last year—research on research—and the tensions it revealed between how namers and researchers think about the topic. Why are experienced namers often skeptical of quantitative testing? Which methodologies do namers and researchers recommend? And how much influence should research have over a naming decision versus other important factors? Alex argues that research should inform decisions, but not make them. He uses the analogy of buying a house: you can quantify square footage and energy efficiency, but at some point you also have to decide whether it feels right. Naming is similar. Quantified consumer reactions matter, but they're just one input. Finally, we discuss updating the research section of Designing Brand Identity, sixth edition, and what young strategists can do to build real expertise in a world where AI can handle more and more of the executional work. If you care about branding, naming, or research—and especially if you've ever struggled with how much weight to give the numbers—this conversation will give you a clearer framework for thinking about it.

    43 min
  2. 11/14/2025

    Robin Goffman is all in on Designing Brand Identity

    On today's episode of How Brands Are Built, host Rob Meyerson of Heirloom speaks with Robin Goffman—brand thinker, design strategist, and founder of Studio RBG—about her career path, her approach to creative work, and her experience designing multiple editions of Designing Brand Identity. Robin shares the story of how she first entered the world of design, from early hands-on tutorials in Adobe software to studying art direction at Temple University. She describes how a single introduction—through her professor, Kathy Mueller—connected her with the late Alina Wheeler and ultimately set her on the path to helping design several editions of the iconic branding book. In the conversation, Robin explains the unique challenges and rewards of book design, including the rhythm of multi-page layout, the importance of a strong grid, the process of curating case studies and imagery, and the extensive coordination required to keep a 300-plus-page reference book consistent and cohesive. She also talks about what she learned through years of collaborating with Alina—from creative rigor to the contagious sense of passion and curiosity Alina brought to every project. The episode also touches on Robin's work as a creative strategist, how she blends design with big-picture thinking, and why she believes great design is as much about listening and problem-solving as it is about aesthetic decisions. Listeners can learn more about Robin's work at robingoffman.com. Join us for a thoughtful, behind-the-scenes conversation about career beginnings, the craft of book design, and the creative lessons that continue to shape how brands are built.

    54 min
4.8
out of 5
54 Ratings

About

On How Brands Are Built, branding professionals get into the details of what they do and how they do it. Other podcasts about branding focus on news, opinion, and high-level theory. They can give you a 30,000-foot view of branding; How Brands Are Built is where the rubber meets the road. In each episode, Rob Meyerson, a San Francisco-based brand strategist, interviews other strategists, designers, writers, namers, and researchers to help you understand how brands are really built.

You Might Also Like