Success/ful: Winning Ideas from the World of CS and Beyond

Vitally
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Success/ful: Winning Ideas from the World of CS and Beyond

Success/ful: Winning Ideas from the World of CS and Beyond is the go-to resource for current and aspiring leaders in Customer Success. Effective CS leadership requires constant collaboration across departments. That means understanding how the principles, challenges, and successes of our internal counterparts intersect with and inform effective Customer Success management. On this podcast, we’re talking to some of the most effective leaders in and out of CS. Host Taylor Johnston is bringing in perspectives from across the org — CS, product, ops, marketing, sales, and beyond — to share their unique insights on how Customer Success execs can be most effective in their roles. This podcast is about uncovering blindspots, expanding horizons, building bridges across disciplines, and uncovering the universal threads of success that tie us all together. So if you’re a CS professional seeking to innovate and adapt in an ever-changing landscape, join us on this journey to be more Success/ful. Powered by the CS Productivity experts at Vitally.

Episódios

  1. 9 DE AGO.

    Anchoring Your CS Operations With Strategy and Data (w/ Tom Lawler of Elastic)

    To implement a great strategy, you need to continuously optimize, and data can make optimization much more effective and straightforward. Tom Lawler, Sr. Director of RevOps at Elastic, shares advice for using data to improve CS strategies across the board.

    29min

  2. 24 DE JUL.

    Elevating Customer Success Through Culture Building (w/ Cynthia Taylor of CultureAmp)

    Exceptional Customer Success begins with a vibrant culture. Cynthia Taylor, SVP of Customer Success, Support Experience, and People Science Teams at CultureAmp, unveils powerful strategies for building a thriving culture through deliberate and consistent efforts.

    27min

  3. 10 DE JUL.

    Mastering Customer Success Through Every Company Phase (w/ Sunil Joseph, Advisor & Fractional Chief Customer Officer)

    Navigating the startup landscape requires more than just a great product—it's about mastering Customer Success at every stage. Sunil Joseph, an Advisor and Fractional Chief Customer Officer, shares his expertise in creating a cohesive customer experience from the seed stage onward.

    40min

  4. 19 DE JUN.

    Think Like a CMO: Building Authority as a Customer Success Team (w/ Neil Wu Becker of NextBound)

    Neil Wu Becker, CEO and Co-Founder of NextBound, shares marketing insights on evolving Customer Success communication strategies, addressing challenges with marketing, the importance of proactive leadership, and the advantages of integrated marketing models.

    33min

  5. 5 DE JUN.

    Maximizing Your First 90 Days in a CS Leadership Role (w/ Lizzy Rosen of Vendr)

    As a new Customer Success leader, your top priority in the first 90 days is building trust with your team and organization. Lizzy Rosen, VP of Success at Vendr, shares how to inspire confidence, create alignment, and pave the way for success in a new leadership role.

    30min

  6. 22 DE MAI.

    How Customer Success Can Have a Voice in Pricing and Packaging (w/ Andrew Michael of Churn.FM)

    Andrew Michael, entrepreneur and host of the Churn.FM podcast, discusses the crucial role of Customer Success in pricing and packaging strategies. Discover when to get involved, strategies for rolling out new pricing models, and how to overcome challenges that come with changes.

    24min

  7. 8 DE MAI.

    Working With Product Teams to Solve Customer Pain (w/ Christine Itwaru of Vitally)

    Christine Itwaru, Head of Product at Vitally, shares the blueprint for building strong partnerships with Product Teams by teaching Customer Success leaders how to speak the language of Product and ask the right questions.

    33min

  8. 24 DE ABR.

    How to Make Client Impact a Team Sport (w/ Greg Collins of Boldr)

    Greg Collins, VP of Revenue at Boldr, explains why driving client impact is better as a team sport. Discover the art of rallying different departments around the customer experience, and turbocharging client impact even in the realm of remote work.

    23min

  9. 10 DE ABR.

    Leaning Into the Business of Your Customer (w/ Monique McDonough of WorkTango)

    Are you ready to transform your Customer Success team into revenue champions? Monique McDonough, COO at WorkTango, shares strategies on CSMs handling commercial duties and offers guidance on transitioning teams to a customer-centric revenue focus.

    25min

  10. 27 DE MAR.

    Why Storytelling Is Crucial in Customer Success (w/ Ryan Seams of AssemblyAI)

    A remarkable story sets the stage for incredible impact. Ryan Seams, Head of Customer Success at AssemblyAI, offers practical tips for crafting a narrative that resonates with leadership, utilizes data effectively, and integrates storytelling into team culture for lasting influence.

    28min

  11. 19 DE MAR.

    Trailer

    This show is the go-to resource for current and aspiring leaders in Customer Success. Host Taylor Johnston, VP of Global Customer Success at Vitally, talks to some of the most effective leaders in and out of CS, bringing in perspectives from across the org to share their unique insights on how Customer Success execs can be most effective in their roles. We’re here to unearth blind spots, build bridges across disciplines, and uncover the universal threads of success that tie us all together. So if you’re a CS professional seeking to innovate and adapt in this ever-changing industry, join me on the journey to be more Successful.

    1min

Trailer

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Sobre

Success/ful: Winning Ideas from the World of CS and Beyond is the go-to resource for current and aspiring leaders in Customer Success. Effective CS leadership requires constant collaboration across departments. That means understanding how the principles, challenges, and successes of our internal counterparts intersect with and inform effective Customer Success management. On this podcast, we’re talking to some of the most effective leaders in and out of CS. Host Taylor Johnston is bringing in perspectives from across the org — CS, product, ops, marketing, sales, and beyond — to share their unique insights on how Customer Success execs can be most effective in their roles. This podcast is about uncovering blindspots, expanding horizons, building bridges across disciplines, and uncovering the universal threads of success that tie us all together. So if you’re a CS professional seeking to innovate and adapt in an ever-changing landscape, join us on this journey to be more Success/ful. Powered by the CS Productivity experts at Vitally.

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