How To Adapt To New Customer Expectations with Kristen LaFrance

There's no doubt about it -- Covid has forever shifted the buying expectations of customers across the world. But those who choose to be resilient instead of resistant have the opportunity to create amazing experiences their customers will love. Kristen LaFrance joins Katelyn Bourgoin on Customer Show to explain how traditional retailers are adapting. 

In this episode, Kristen and Katelyn discuss:

• How Retailers Can Create Amazing Buying Experiences
• Real Case Studies of How Retailers Pivoted Their Businesses
• The Most Important Things To Consider When Bringing a Retail Experience Online
• And So Much More

Kristen LaFrance is the host of Resilient Retail from Spotify. 

Twitter: https://twitter.com/kdlafrance

Resilient Retail: https://resilient.shopify.com/season-one

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Connect with Katelyn on Twitter: https://twitter.com/KateBour

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