133 episodes

Join me, Steve Turk, on the Hospitality Mentor podcast as we dive into the personal stories of some of the world's best Hospitality Professionals. We follow the journey of their ups, downs and wild turns and find out what it truly takes to make it in the amazing world of hospitality.

The Hospitality Mentor Hospitality.FM

    • Business
    • 5.0 • 39 Ratings

Join me, Steve Turk, on the Hospitality Mentor podcast as we dive into the personal stories of some of the world's best Hospitality Professionals. We follow the journey of their ups, downs and wild turns and find out what it truly takes to make it in the amazing world of hospitality.

    Ryan Rivett | President & CEO My Place Hotels

    Ryan Rivett | President & CEO My Place Hotels

    Chatting with Hotel Innovator Ryan Rivett. Dive into the exciting world of hotel life with Ryan Rivett, the brain behind MyPlace Hotels. We're talking about how he started a unique hotel brand, his adventures in the business, and what it takes to stand out in the busy world of hospitality.
    Ryan opens up about his grandad's legacy with Super 8 Motels and how MyPlace Hotels is changing the game in staying overnight. Join us for a journey through the ins and outs of creating a place that feels like ‘My Place’ every time you visit.
    Listen in for a behind-the-scenes look at the hotel business, straight from a pro.

    • 40 min
    Jennifer Barnwell | President of Curator Hotel and Resort Collection

    Jennifer Barnwell | President of Curator Hotel and Resort Collection

    Join Steve Turk on the Hospitality Mentor Podcast for an exclusive interview with Jennifer Barnwell, President of Curator Hotel and Resort Collection. In this episode, Jennifer shares the story of her rise through the ranks in the hospitality industry and the insights she's gained along the way. From her early beginnings in upstate New York to orchestrating the strategic direction of Curator, discover the lessons Jennifer has learned in leadership, innovation, and the art of nurturing independent boutique hotels. This conversation not only traces the trajectory of a remarkable career but also dives into the future of hospitality and the significance of independent hotels in today's market. Whether you're just starting out or looking to elevate your hospitality career, this episode is packed with wisdom, experience, and encouragement to inspire your journey.
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 55 min
    Ashish Verma | Senior VP, Luxury Division for the Unbound Collection at Hyatt Hotels

    Ashish Verma | Senior VP, Luxury Division for the Unbound Collection at Hyatt Hotels

     Today, you will learn the fantastic story of Ashish Verma’s career in hospitality. Ashish is the Senior Vice President of the Luxury Division for the Unbound Collection at Hyatt Hotels. He shares his inspiring journey in the hospitality industry, starting as a management trainee for Oberoi Hotels in India after a back injury altered his initial dreams of becoming a professional tennis player. Ashish's path in hospitality took him from India to various global destinations, including Paris and New York, working with renowned hotel brands such as Oberoi, Hyatt, and Dream Hotel Group. Throughout his career, Ashish has learned the importance of passion, commitment, and continuous improvement in achieving excellence. His story highlights significant moments, such as being promoted to general manager during Hurricane Katrina at the Windsor Court Hotel and spearheading the successful rebranding and positioning of the Chatwal New York.
    Connect with Ashish on LinkedIn
    Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
    Connect with Steve on LinkedIn
    RealTime Reservation Offer
    This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
    The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
    To learn more check them out here!
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 44 min
    Radi Garov | General Manager at Soho Beach House, Miami

    Radi Garov | General Manager at Soho Beach House, Miami

    Radi Garov, the General Manager at Soho Beach House in Miami, joins Steve in this episode to talk about his inspiring journey in the hospitality industry. Starting as a banquet server after moving from Bulgaria to the U.S., Radi climbed the ladder through hard work, learning, and mentorship. He shares his experiences working in various positions and hotels, from his first job at C Trail Golf Resort to leading roles at FAENA and eventually Soho House. Radi talks about the unique challenges and learning opportunities at each step, including moving into luxury hospitality, mastering service standards, opening new restaurants, and adapting to the private membership model at Soho House. 
    Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
    Connect with Steve on LinkedIn
    RealTime Reservation Offer
    This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
    The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
    To learn more check them out here!
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 37 min
    Office Hours: Service Standards, Loyalty Programs, & Leveraging Social Media

    Office Hours: Service Standards, Loyalty Programs, & Leveraging Social Media

    Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels. 
    Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector. 
    Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
    Connect with Steve on LinkedIn
    RealTime Reservation Offer
    This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
    The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
    To learn more check them out here!
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 25 min
    Omri Shalev | Co-Founder & CTO at Reeco

    Omri Shalev | Co-Founder & CTO at Reeco

    This week, Steve is sitting down with Omri Shalev, the CTO and co-founder of Reeco. Reeco is a company aiming to simplify the hospitality industry's operational side. Omri shares his journey from falling in love with coding in Mexico City at 15, through his various roles in startups and big tech companies like Samsung and Microsoft, to co-founding Reeco. Reeco's mission is to streamline hospitality operations by integrating purchasing, invoice management, recipes, and inventory count into one platform, leading to significant time and cost savings for hotels. Throughout this episode, Omri provides insights into the entrepreneurial mindset, emphasizing the importance of consistency, adding value to the world, and the evolution of technology in the hospitality industry.
    Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
    Connect with Steve on LinkedIn
    RealTime Reservation Offer
    This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
    The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
    To learn more check them out here!
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 47 min

Customer Reviews

5.0 out of 5
39 Ratings

39 Ratings

Sapphire & ,

Inspirational

Great podcast dedicated at inspiring hospitality professionals.

N. Foris ,

Great forum!!

Such great insights and experiences for hospitality professionals. Keep up the great work Steve Turk and The Hospitality Mentor!

Kevin Flannery ,

Best Podcast for Hospitality

I had the pleasure of joining Steve on his podcast to talk about my restaurant, Vinyl Steakhouse , it was an awesome experience, and Steve is truly one of the best industry leaders who truly “gets it.” I highly recommend anybody was coming up in this industry. Continue to listen to Steve you’ll always be guided in the right direction and on the yellow brick Road of what will find your success.

Top Podcasts In Business

The Ramsey Show
Ramsey Network
Prof G Markets
Vox Media Podcast Network
REAL AF with Andy Frisella
Andy Frisella #100to0
Masters of Scale
WaitWhat
Money Rehab with Nicole Lapin
Money News Network
Habits and Hustle
Jen Cohen and Habit Nest

You Might Also Like

The Genius Life
Max Lugavere
Entrepreneurs on Fire
John Lee Dumas of EOFire
Hospitality Daily Podcast
Josiah Mackenzie
THE ED MYLETT SHOW
Ed Mylett | Cumulus Podcast Network
The Startup Ideas Pod
Greg Isenberg
FranklinCovey On Leadership with Scott Miller
FranklinCovey