Is AI eating Customer Experience?

Let's talk about CX's lunch, and whether AI is going to eat it.

AI is everywhere—but will it replace Customer Experience as we know it? In this episode of CXetera, hosts Adam and Dee dive into the hype and reality of AI’s impact on CX. From AI-powered chatbots to content creation, localization, and support copilots, we break down where AI is truly transforming the industry—and where human expertise is still irreplaceable.

We explore how AI is reshaping roles, the future of scaled CS, and what it means for customer experience teams moving forward. Is AI a game-changer or just another overhyped trend? Join the conversation and find out.

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