CXetera

CX etera

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Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.

2 THG 2

Is AI eating Customer Experience?

Let's talk about CX's lunch, and whether AI is going to eat it. AI is everywhere—but will it replace Customer Experience as we know it? In this episode of CXetera, hosts Adam and Dee dive into the hype and reality of AI’s impact on CX. From AI-powered chatbots to content creation, localization, and support copilots, we break down where AI is truly transforming the industry—and where human expertise is still irreplaceable. We explore how AI is reshaping roles, the future of scaled CS, and what it means for customer experience teams moving forward. Is AI a game-changer or just another overhyped trend? Join the conversation and find out. Follow CXetera on LinkedIn (follow our LinkedIn page!) and visit cxetera.com to keep the discussion going!

59 phút
2 THG 2

What is the future of CX?

It's the first episode of CXetera! So let's start with the big topics. Is Customer Success dead? Or is it just evolving? In our debut episode of CXetera, hosts Adam and Dee break down the shifting landscape of CX, the scrutiny around Customer Success, and what the modern CX org should look like. We’ll challenge outdated assumptions, introduce a working model for the future of CX, and explore how these changes impact leaders, teams, and careers in the field. Plus, we’ll share what CXetera is all about—CX, leadership, and the future of work. Join the conversation on LinkedIn and subscribe to stay ahead of what’s next in CX! https://www.linkedin.com/company/cxetera/ Materials referenced Only CFO article: https://www.onlycfo.io/p/the-future-of-customer-success Funnel vs Flywheel: https://www.forbes.com/councils/forbesagencycouncil/2020/11/13/marketing-funnel-vs-marketing-flywheel/

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Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.

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Is AI eating Customer Experience?

What is the future of CX?

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