The Communication Solution

The IFIOC-Casey Jackson
The Communication Solution

The communication Solution is all about changing the way we see communication. We teach and train evidence based communication skills that increase engagement, decrease resistance and move conversations forward in a productive manner. Creating values based conversations to align behavior with values, which is often referenced as Motivational Interviewing, a behavior change communication method. We discuss using these skills in behavior change conversations, as well as in everyday life. Who doesn't want someone to walk away from a conversation with them feeling heard and understood? Listen up, you might fall in love with this process just like we all have!

  1. 5 DE JUN.

    Resolving Challenges in Behavioral Health

    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. In this episode, we embark on a thought-provoking discussion on the scalability of mental health services and the application of motivational interviewing (MI) within systemic frameworks. Addressing the complexities of navigating the mental health system, the conversation delves into the limitations and potentials of MI, the impact of organizational culture and leadership, and the critical role of empathy and consistency in effecting meaningful change. Through an exploration of the challenges faced by both providers and recipients of mental health services, the podcast offers insights into the intricacies of enhancing care delivery on a macro scale. In this podcast, we discuss: Complexities of the Mental Health System: The episode opens with a candid examination of the prevailing frustrations and criticisms surrounding the mental health system, setting the stage for a deeper exploration of its systemic issues. The Scalability of Motivational Interviewing: John Gilbert introduces the topic of scaling MI practices within the mental health sector, questioning how these techniques can be effectively expanded to meet broader systemic needs while addressing individual autonomy and well-being. Compliance vs. Behavior Change: Casey Jackson articulates the difference between compliance-based models and behavior change models, underscoring the limitations of traditional approaches in facilitating long-term mental health improvements. Challenges of Scaling MI: The conversation navigates the practical and philosophical hurdles in broadening the application of MI, including the need for political will, financial investment, and a cultural shift towards preventive care. Impact of Organizational Culture and Leadership: The discussion emphasizes the crucial influence of leadership and organizational culture in the successful implementation and scaling of MI practices, highlighting the necessity for consistent vision and communication. Empathy in Systemic Change: The hosts reflect on the importance of empathy at all levels of the mental health system—from individual care to executive decision-making—pointing out how a genuine understanding of diverse perspectives can drive more effective and compassionate solutions. The Role of Measurement and Feedback: The episode touches on the significance of measuring MI fidelity and providing feedback as key strategies in ensuring the quality and effectiveness of scaled interventions. Success Stories and Challenges: Casey shares examples of successful MI implementation in various settings, including the challenges faced and the remarkable outcomes achieved through dedicated efforts and strategic planning. Vision for Future Scalability: The dialogue explores the potential for a future where mental health services are more efficiently scaled, advocating for a concerted effort among stakeholders to adopt evidence-based, person-centered approaches like MI You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! This has been part one of a two-part podcast. We hope you’ll join us for the second portion. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you.

    36min
  2. 16 DE MAI.

    Jury Duty Insights: Empathy and Civic Duty in the Courtroom

    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. This episode explores how empathy and effective communication are pivotal during jury selection and throughout the trial process. Casey offers profound insights into the judicial system's complexities, emphasizing the critical role of civic duty and the challenges it faces in modern society. The podcast also discusses the concept of ambivalence, particularly in the context of legal decision-making and jury deliberation, highlighting the impact of individual values and biases. Through Danielle's firsthand account, listeners gain a deeper understanding of the deliberation dynamics and the diverse approaches jurors bring to the table. The episode underscores the importance of appreciating civic responsibilities like jury duty, and recognizing its significant impact on individuals, organizations, and communities. In this podcast, we discuss: Jury Duty Experience: Danielle Cantin shares her recent jury duty experience, emphasizing the significant role of communication and empathy in the judicial process. Empathy in Jury Selection: Danielle discusses how empathy and communication techniques were crucial during the in-depth jury selection process she underwent. Navigating Societal Norms: The conversation touches on societal perceptions of jury duty and the struggle between societal norms and personal values. Judicial System Insights: Casey Jackson provides insights into the complexities of the judicial system, highlighting its challenges and the importance of civic duty. Ambivalence in Decision-Making: The podcast explores the concept of ambivalence, especially in the context of jury deliberation and legal decision-making. Impact of Individual Values: The discussion emphasizes how individual values play a critical role in jurors' ability to be fair and unbiased. Motivational Interviewing and Jury Duty: While not directly applicable, the principles of motivational interviewing are discussed in relation to understanding and navigating personal biases and ambivalence. Deliberation Dynamics: Danielle shares her experiences during jury deliberation, illustrating the diverse approaches and thought processes among jurors. Appreciation for Civic Responsibility: The podcast concludes with a reflection on the honor and responsibility of serving as a juror and the profound impact of such civic duties on individuals and the community. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! This has been part one of a two-part podcast. We hope you’ll join us for the second portion. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you. If you have questions, thoughts, topic suggestions, or ideas, please send them our way at casey@ifioc.com. For more resources, feel free to check out ifioc.com. Transcribe  Hello and welcome to the communication solution podcast with Casey Jackson and John Gilbert. I'm your host, Danielle Cantin. Here at the Institute for Individual and Organizational Change, otherwise known as IFIOC, we love to talk about communication, we love to talk about solutions, and we love to talk about providing measurable results for...

    24min
  3. 6 DE MAI.

    Navigating Compliance and Empowerment in Professional Settings

    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. In this engaging episode delves into the intricate balance between compliance and empowerment in professional settings that are traditionally compliance-oriented, such as law enforcement, probation, and child welfare. The discussion highlights the limitations of compliance models in achieving long-term behavior change and introduces motivational interviewing (MI) as a powerful method for empowering individuals to navigate systemic constraints while making positive life changes. Through examples from child welfare and law enforcement, the hosts illustrate how MI can lead to better outcomes for both professionals and the individuals they serve. The podcast underscores the importance of understanding individual motivations and the impact of organizational culture on compliance-based approaches, inviting listeners to engage further with the topic. In this podcast, we discuss: Introduction to Motivational Interviewing (MI) in Compliance-Oriented Professions: The podcast begins with an exploration of how MI is applied in fields where compliance is a key component, such as law enforcement, probation, and child welfare. Compliance vs. Behavior Change: A distinction is made between compliance-based methods, which are often short-term and don't lead to sustained behavior change, and behavior change-based methods that MI embodies. The Limitations of Compliance Models: It's discussed how compliance models, while useful for immediate outcomes, do not foster long-term change, using the example of individuals returning to old habits after probation. Empowering Communication: The focus shifts to how professionals can use MI to empower individuals to navigate legal and policy constraints while still making positive changes. Applying MI in Child Welfare: The podcast delves into the application of MI in child welfare, emphasizing the dual goals of ensuring children's safety and promoting family and community thriving. The Role of MI in Law Enforcement: There's a discussion on the impact of MI training for law enforcement officers, noting a decrease in the use of force and better outcomes. Navigating Systemic Challenges: The conversation acknowledges the systemic barriers that professionals and their clients face and how MI can be a tool for navigating these challenges. The Importance of Understanding Individual Motivations: Emphasizing the need to explore and understand what matters to individuals in order to support their autonomy and encourage positive decision-making. The Impact of Organizational Culture on Compliance: The podcast touches on how organizational culture and supervisory practices can influence professionals' reliance on compliance versus empowerment approaches. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! This has been part one of a two-part podcast. We hope you’ll join us for the second portion. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you. If you have questions, thoughts, topic suggestions, or ideas, please send them our way at casey@ifioc.com. For more resources, feel free to check out ifioc.com. Transcribe

    24min
  4. 5 DE MAR.

    Unpacking Politics: A Dialogue on Politics, Values, and Civility II

    About this Episode We hope you found value in part one of this podcast. Thank you for joining us for this second segment. Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. This episode In this engaging episode we delve into the intricate dynamics of political discourse, focusing on the challenges and opportunities for understanding and civility. Through personal anecdotes and discussions on the role of values, mindfulness, and the biological underpinnings of conflict, the hosts explore how individuals can engage in political conversations in a way that respects differing perspectives without compromising their own values. The podcast highlights an innovative civility summit initiative that aims to bridge divides through decisional balance exercises, emphasizing the potential for growth and understanding in political dialogue. The conversation encourages listeners to approach political engagement as an informed choice, rather than a conflict, fostering a more constructive and less confrontational political landscape. The episode concludes with an invitation for listeners to share their own experiences and insights on navigating the complex world of politics with civility and respect. In this podcast, we discuss: Introduction to the Complex World of Political Discourse: The podcast opens by acknowledging the challenges and tensions inherent in political conversations, emphasizing the goal to understand differing perspectives deeply. Personal Anecdote of Political Dialogue: A host shares a personal experience of engaging in a political discussion with a friend, highlighting the importance of seeking to understand opposing views. The Role of Values in Political Beliefs: The discussion explores how personal values shape political opinions, emphasizing the need to recognize and respect the value systems of others. Civility Summit Initiative: One host shares involvement in a civility summit aimed at fostering civil discourse among individuals with divergent political views, using decisional balance exercises to facilitate understanding. Mindfulness in Political Discussions: The conversation turns to the importance of mindfulness and acceptance in political dialogue, promoting a deeper understanding without necessarily agreeing. The Biological Basis of Righteous Indignation: A discussion on how the body's chemical responses to conflict and righteousness can become addictive, influencing behavior in political discussions. Aligning Behavior with Values: The hosts reflect on the importance of ensuring personal behaviors are consistent with individual values, even in the heat of political debate. The Definition and Nature of Politics: The podcast examines the formal definition of politics as governance and conflict, pondering on how this inherent conflict can be navigated more constructively. Choosing Civility Over Conflict: The dialogue suggests reimagining political engagement as a choice informed by values rather than a battleground, promoting a more thoughtful and less confrontational approach. Invitation for Audience Engagement: The podcast closes by inviting listeners to share their experiences and thoughts on navigating political discussions and maintaining civility. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! This has been part one of a two-part podcast.

    28min
  5. 5 DE MAR.

    Unpacking Politics: A Dialogue on Politics, Values, and Civility I

    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. In this engaging episode we delve into the intricate dynamics of political discourse, focusing on the challenges and opportunities for understanding and civility. Through personal anecdotes and discussions on the role of values, mindfulness, and the biological underpinnings of conflict, the hosts explore how individuals can engage in political conversations in a way that respects differing perspectives without compromising their own values. The podcast highlights an innovative civility summit initiative that aims to bridge divides through decisional balance exercises, emphasizing the potential for growth and understanding in political dialogue. The conversation encourages listeners to approach political engagement as an informed choice, rather than a conflict, fostering a more constructive and less confrontational political landscape. The episode concludes with an invitation for listeners to share their own experiences and insights on navigating the complex world of politics with civility and respect. In this podcast, we discuss: Introduction to the Challenge of Discussing Politics: The podcast opens with an acknowledgment of the complexities and sensitivities involved in political discussions and the intention to explore these through the lens of motivational interviewing (MI). The Risks and Rewards of Political Discourse: The hosts express excitement and caution about delving into such a contentious topic, emphasizing the importance of setting protective guidelines for a respectful dialogue. Motivational Interviewing and Political Conversations: The discussion clarifies that MI is not intended to change political opinions but can be used to navigate personal ambivalence and improve interactions with others who hold differing views. Exploring Political Beliefs with Empathy and Acceptance: The hosts discuss the potential of MI principles like empathy, acceptance, and positive regard to facilitate more constructive political conversations and reduce conflict. The Influence of Unconscious Bias: The conversation touches on the challenge of recognizing and setting aside unconscious biases to truly listen and understand opposing viewpoints. The Biological Basis of Strong Political Reactions: A shift towards the physiological and biological explanations for the intense emotions and reactions often observed in political debates. Aligning Political Engagement with Personal Values: The hosts reflect on the importance of ensuring one's political actions and discussions are in alignment with their broader value system. The Psychological and Biological Drivers of Political Behavior: A deeper dive into how human psychology and basic survival instincts may underpin political beliefs and behaviors. Considering Politics from a Survival Perspective: The discussion explores the idea that political affiliations and conflicts might be rooted in fundamental survival instincts, such as assessing threats and allies. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! This has been part one of a two-part podcast. We hope you’ll join us for the second portion. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you.

    33min
  6. 29 DE FEV.

    Gaining Insights and Gaining Clarity in Motivational Interviewing

    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. The podcast features a guest, Falin Wilson, a counselor at OnTrack Academy, who shares his experiences and revelations in applying motivational interviewing techniques in his work with youth. The conversation navigates the intricacies of effective communication, the impact of empathetic listening, and the journey of guiding individuals towards their own solutions and success. In this podcast, we discuss: Understanding Motivational Interviewing: Exploring its importance in effective communication and its application in real-world scenarios. The Journey of Learning MI: Falin Wilson shares his transition from academic knowledge to practical application of motivational interviewing. The Art of Conversation in MI: Discussing how motivational interviewing is akin to having a natural conversation, tuning into the individual’s thoughts and emotions. Navigating Ambivalence: Strategies for addressing and embracing ambivalence in conversations. The Impact of Double-Sided Reflection: Utilizing this technique to prompt individuals to explore their own solutions and desires. Integrating Brain Science: Discussing how understanding brain functions enhances the effectiveness of motivational interviewing. Recognizing Resistance and Change Talk: Identifying these key elements in conversations and using them to guide individuals towards their goals. Professional Responsibility in Communication: Emphasizing the importance of not imposing one’s own narrative but facilitating the client’s self-exploration. Empathy and Focus in MI: Highlighting the role of empathy in understanding the individual’s perspective and maintaining focus on their goals. Building Pathways to Success: Discussing how motivational interviewing helps in constructing mental and emotional pathways that lead to personal success and change. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you. If you have questions, thoughts, topic suggestions, or ideas, please send them our way at casey@ifioc.com. For more resources, feel free to check out ifioc.com.  Transcribe  Hello, and welcome to the communication solution podcast with Casey Jackson and John Gilbert. I'm your host, Danielle Canton here at the Institute for Individual and Organizational Change, otherwise known as IFIOC. We love to talk about communication. We love to talk about solutions, and we love to talk about providing measurable results for individuals, organizations, and the communities they serve. Welcome. To the communication solution that will change your world. Hello, this is Casey Jackson back for another communication solution. And I've got a guest on here, Falin Wilson.  He is a counselor at OnTrack Academy.  Working with youth in, in the school system and alternative school. And Falin's been through,  A few trainings with me and he's one of those guys that,  will come up a break and come up after the class is over and ask really pointed questions and wants to know the answer. And so I said, Falin, would you come on to the podcast and ask some of those questions that you'd like ...

    33min
  7. 27 DE FEV.

    Focus Mountain: Climbing Towards Behavioral Change

    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. In this episode we delve into the complexities of sustaining behavioral changes beyond the initial enthusiasm of the new year. They explore the intersection of motivation, environment, and identity in shaping our ability to maintain new habits. This episode offers a blend of personal anecdotes, motivational interviewing techniques, and practical strategies for long-term change, making it an invaluable resource for anyone looking to transform their approach to personal goals and well-being. In this podcast, we discuss: Understanding Motivation: The discussion on the significance of 'Focus Mountain' as a metaphor for setting and achieving goals. Sustaining New Year Resolutions: Strategies to keep up with resolutions past the excitement of January. Role of Environment in Behavior Change: Insights on how our surroundings influence our ability to sustain changes. Emotional Connection with Future Self: Exploration of how our future aspirations can motivate present actions. Overcoming Deprivation Mindset: Techniques to shift from a mindset of deprivation to one of lifestyle change. The Importance of Small Steps: Emphasizing the power of starting with minimal, manageable actions. Identity and Behavioral Change: Discussion on how changes in self-perception can impact habit formation and maintenance. Celebrating Progress and Finding Joy: The importance of acknowledging small wins and incorporating joy in the journey of change. Leveraging Personal Relationships: How relationships can motivate and challenge us in our journey towards personal improvement. Agency and Informed Choice: The role of agency in behavioral change and the importance of being well-informed in decision-making. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you. If you have questions, thoughts, topic suggestions, or ideas, please send them our way at casey@ifioc.com. For more resources, feel free to check out ifioc.com.  Transcribe  Hello and welcome to the communication solution podcast with Casey Jackson and John Gilbert. I'm your host, Danielle Cantin. Here at the Institute for Individual and Organizational Change, otherwise known as IFIOC, we love to talk about communication, we love to talk about solutions, and we love to talk about providing measurable results for individuals, organizations, and the communities they serve. Welcome. To the communication solution that will change your world. Hey everyone. It's Danielle Cantin here with the Communication Solution podcast. And I am with your hosts, Casey Jackson and John Gilbert. Hey Casey. Hey John. Hey. Hey. Glad to have you here.  I am looking forward to helping our audience and myself secretly, not, or not so secretly,  figure out how to navigate the new year. And how do you actually sustain? Behavior. So I'm thinking ahead February 1st, March 1st, because everything's kind of fun and glamorous in January.  And seems attainable.  But we've talked in other podcasts episodes about,  kind of setting up the goals and change, you know,

    39min
  8. 22 DE FEV.

    Strength in Crisis: Navigating Trauma with Motivational Interviewing

    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. In this episode, we discuss the critical role of communication in handling traumatic situations, especially in the school system amidst threats and violence. The episode delves into how motivational interviewing can offer guidance and support during crises, focusing on Casey's personal experience with his children in a school lockdown. It emphasizes the importance of managing reactions, choosing between fear and rational thinking, and the impact of these choices on others, particularly children. In this podcast, we discuss: Casey's Personal Experience: A recounting of a school lockdown involving Casey's children, offering a real-world context for the discussion. Managing Parental Fear: Insights into how parents can handle their trauma responses while supporting their children during crises. The Duality of Reaction: Exploring the struggle between emotional reactions and the need for rational action in emergencies. Applying MI in Trauma: Discussing how motivational interviewing principles can be adapted in traumatic situations, particularly in school environments. Advocacy vs. Change: Balancing the desire to advocate for change with the need to create constructive outcomes. Empathy and Understanding: The importance of entering others' worlds empathetically, even in traumatic contexts. Consequences and Compliance: How motivational interviewing can help in framing consequences and compliance in a more constructive manner. Feeding Fear or Faith: The concept of choosing which emotions to feed during a crisis – fear or faith. Role of Educators and Staff: Guidance for teachers and school staff in stabilizing situations and providing support to students. Empowering Through Communication: Strategies for empowering individuals and communities to deal effectively with trauma through effective communication. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you. If you have questions, thoughts, topic suggestions, or ideas, please send them our way at casey@ifioc.com. For more resources, feel free to check out ifioc.com.  Transcribe  Hello and welcome to the communication solution podcast with Casey Jackson and John Gilbert. I'm your host, Danielle Cantin. Here at the Institute for Individual and Organizational Change, otherwise known as IFIOC, we love to talk about communication, we love to talk about solutions, and we love to talk about providing measurable results for individuals, organizations, and the communities they serve. Welcome. To the communication solution that will change your world. Hi everyone. I'm Danielle Cantin. I'm here on the Communication Solution podcast, and I am joined by Casey Jackson, your host and expert in motivational interviewing. How are you, Casey? I'm doing pretty well. Awesome. Well, I'm excited about this episode. We're looking at,  Basically, what's happening in school systems. I had a question for you around motivational interviewing and the communication solution when, you know, in the news, you hear about all of the challenges in school systems,

    33min

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Sobre

The communication Solution is all about changing the way we see communication. We teach and train evidence based communication skills that increase engagement, decrease resistance and move conversations forward in a productive manner. Creating values based conversations to align behavior with values, which is often referenced as Motivational Interviewing, a behavior change communication method. We discuss using these skills in behavior change conversations, as well as in everyday life. Who doesn't want someone to walk away from a conversation with them feeling heard and understood? Listen up, you might fall in love with this process just like we all have!

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