886 episodes

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

Keys To The Shop : Equipping Coffee Shop Leaders Chris Deferio

    • Arts
    • 4.8 • 236 Ratings

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

    SHIFT BREAK: Don't Manage by Crisis

    SHIFT BREAK: Don't Manage by Crisis

    Managing in a cafe is one of the ultimate forms of leadership. Part of leading as a manager is planning for, responding to, or avoiding altogether, problems with people, operations, and quality. But instead of spending our best energies in prevention of problems, we tend to manage reactively when problems turn into a crisis. It's a vicious cycle. 
    On today's Shift Break we will be talking about why we need to flip our focus and pull ourselves away from the dependency the business has on us being crisis managers, and instead become people whose best energies are spent in preemptive leadership and at the very least in creating solutions to issues when they happen to prevent them from repeating.
    Recommended episodes:
    SHIFT BREAK: Embracing Problems as Blessings
    Stop Glorifying Chaos
    When Small Problems Grow Up
    Don't Waste Problems
    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now: 
    https://calendly.com/chrisdeferio/30min
    Listen to related episodes: 
    159 : Addressing Unconscious Bias w/ Lauren Lathrop of Mill City Roasters 244 : Top 10 Ways to Lose Employees 278 : Making great Hiring Decisions Don't Hire on a Trial Basis Setting and meeting Standards in the Coffee Shop You Can't Automate Quality Emotions, Self-Sabotage, and Telling Ourselves the Truth
    Thank you to out sponsors!
    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
     
    The best and most revered espresso machines on the planet: www.lamarzoccousa.com
     
     
     

    • 10 min
    485: Your Shop vs The Industry - How to Free Yourself From Dependency

    485: Your Shop vs The Industry - How to Free Yourself From Dependency

    The Industry. What does that even mean? Owners and professionals use this term as though it has specific power to give clarity or meaning to the work they do, when in fact it is merely the most readily observable manifestation of millions of individual decisions across the supply chain, all made worse when based on a fixation on that reflection. 
    For many operators there is an assumption that their cafe and the decisions they make need to be compared against the wider industry to find validation and success. Today we will be talking about how this dependency is a mistake and why freeing yourself and your business from this collective narcissism is critical to sustaining your business, doing more good, and serving your community. 
    We cover
    Why the Industry is You Questioning Industry Trends Separating Ethic from Business Understanding Customer Habits Rootedness and Prioritizing Your Shop Success Beyond Industry Validation

    Related Episodes: 
    Peers
    317 : Encore Episode: Death by Comparison 227 : Connecting with Hearts and Minds 230 : Making room for Community in your Shop 181 : Organizational Self-Knowledge Your peers are not your Customers Who do we Serve?  
    Thank you to our amazing sponsors!
    Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
     
    The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
     

    • 24 min
    SHIFT BREAK: Three BIG Hiring Mistakes (and how to avoid them)

    SHIFT BREAK: Three BIG Hiring Mistakes (and how to avoid them)

    Hiring is probably the most important decision you make in your coffee shop. As important as it is to choose the right people, we often are at the mercy of bad habits or are missing key practices we need to make that decisions and end up making too many mistakes that drain you, the business, and the your team of energy. 
    On today's Shift Break we will be discussing three BIG hiring mistakes that I see countless cafes making and how you can take steps to avoid them. 
    This is not just about the well being of your team and business, but also the ones you hire who were not a good fit. When you hire them, it cuts off other possibilities for them in places where they might have been more suited and that can really mess up their career. 
    So when you listen, hear this as an episode intended to care for ALL the people involved. 
    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now: 
    https://calendly.com/chrisdeferio/30min
    Listen to related episodes: 
    159 : Addressing Unconscious Bias w/ Lauren Lathrop of Mill City Roasters 244 : Top 10 Ways to Lose Employees 278 : Making great Hiring Decisions Don't Hire on a Trial Basis Setting and meeting Standards in the Coffee Shop You Can't Automate Quality Emotions, Self-Sabotage, and Telling Ourselves the Truth
    Thank you to out sponsors!
    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
     
    The best and most revered espresso machines on the planet: www.lamarzoccousa.com
     
     
     

    • 14 min
    484: Demystifying Mentorship w/ Dr. Ruth Gotian, Author of "The Financial Times guide to Mentorship""

    484: Demystifying Mentorship w/ Dr. Ruth Gotian, Author of "The Financial Times guide to Mentorship""

    In the the coffee industry, we all need help and we can all give help. In order to truly advance our own careers and those of others we want find success we need plan for and practice mentorship. The trouble is that the need we have for help also creates a lot of insecurities and the idea of mentorship can sound rather unapproachable or inaccessible. The good news is that it does not have to be this away and our guest today will help us demystify mentorship and approach it in a fresh and accessible way. 
    Dr. Ruth Gotian is Chief Learning Officer and Associate Professor of Education in Anesthesiology and former Assistant Dean for Mentoring at Weill Cornell Medicine. She is a globally recognized expert in mentorship and leadership development.
    Hailed by Nature, Wall Street Journal, and Columbia University as an expert in mentorship and leadership development, she was named a top 20 mentor worldwide. Thinkers50 ranked her as the #1 emerging management thinker in the world in 2021, and LinkedIn recognized her as a top voice in mentoring in 2023.
    A semi-finalist for Forbes 50 Over 50, Dr. Gotian is a prolific contributor toHarvardBusiness Review, Forbes, andPsychology Today, where she shares insights on optimizing success with a focus on the mindset and skill set of peak performers, including Nobel Prize winners, astronauts, Olympic and NBA champions, she's also an award-winning author of The Success Factor and The Financial Times Guide to Mentoring.
    Today we are going to dive deep into what mentorship is, why it is critical for advancing both individuals and industries as well as how to pursue mentorship for yourself and how to be a mentor ot others. 
    We cover:
    Continuous Learning and Surrounding Yourself with Mentors The Strength of Vulnerability in Success Finding and Building Relationships with Mentors Defining a Mentor and Their Role The Difference Between Mentoring and Coaching Preparing for Mentoring: Recognizing What You Need The Value of Formal Mentoring Programs The Importance of Effective Matching Building a Community of Practice Overcoming Imposter Syndrome and Judging Success
    Links:
    https://ruthgotian.com
    https://mentoring-guide.com/
     
    Related Episodes: 
    003: The Role of Mentorship in Specialty Coffee w/ Pete Licata 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority 430 : Embracing “Unreasonable Hospitality” w/ Will Guidara | Thank You NYC + The Welcome Conference 127 : Passion and Curiosity: A conversation w/ Starbucks Global Sr. Project Manager, Major Cohen 130 : Anne Nylander | Training Principles for Specialty Coffee Professionals RoR #25 : Training Up the Next Generation of Roasters w/ Steve Lee of Pocket Knife Consulting + Linea Caffe  
    Thank you to our amazing sponsors!
    Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
     
    The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
     

    • 56 min
    SHIFT BREAK: Hiring based on Staff Preference vs Business Needs

    SHIFT BREAK: Hiring based on Staff Preference vs Business Needs

    Making decisions about who to hire or even who might need to be let go are some of the hardest but most important decisions to make in a coffee shop. So hard in fact that we can often fall into avoiding the decision by deferring to our existing staff for their opinion on who is or is not a good fit. While involving key staff in these decisions is generally good, putting too much emphasis or all the weight on them can end up in wrong choices for hiring or needlessly extending a staff member's employment solely based on the fact that people like them. 
    On today's Shift Break we will be discussing why we need to making these types of decisions based not so much on the expressed preferences of the current staff (or your own bias for that matter!) but on values alignment and professionally established standards for the business and that role.
    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now: 
    https://calendly.com/chrisdeferio/30min
    Listen to related episodes: 
    159 : Addressing Unconscious Bias w/ Lauren Lathrop of Mill City Roasters 244 : Top 10 Ways to Lose Employees 278 : Making great Hiring Decisions Don't Hire on a Trial Basis Setting and meeting Standards in the Coffee Shop You Can't Automate Quality Emotions, Self-Sabotage, and Telling Ourselves the Truth
    Thank you to out sponsors!
    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
     
    The best and most revered espresso machines on the planet: www.lamarzoccousa.com
     
     
     

    • 11 min
    483: Encore: 6 Essential Qualities of Coffee Shop Leaders

    483: Encore: 6 Essential Qualities of Coffee Shop Leaders

    Leadership in the coffee shop can either be the glue that holds it together and nurtures its growth, or it is the force that tears it apart and depletes it of vitality.
    In order to make sure it is the former we need to make certain that we, and those placed in leadership possess key traits and qualities that create a people-first culture. 
    Today we are re-airing a vitally important episode highlighting character traits and qualities every cafe leader needs to possess and practice. In order to be a successful shop you need to have a people first disposition. This episode is 
    We cover:
    The Importance of Mindfulness in Leadership Practicing Empathy in Leadership Consistency: Building Trust and Clarity Cultivating Confidence in Coffee Shop Leadership The Power of Curiosity in Leading a Coffee Shop
    Related Episodes: 
    472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority 368 : Walking the Line Between Leadership and Friendship 336: A Cafe Leadership Masterclass w/ Selina Viguera of Blue Bottle Coffee 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 437 : The New Age of the Barista: Mindsets + Habits for Success 339 : What Good Barista Training Produces Thank you to our amazing sponsors!
    Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
     
    The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
     

    • 39 min

Customer Reviews

4.8 out of 5
236 Ratings

236 Ratings

dishboyroy ,

Valuable experience & guidance

I’ve been in food service operations for 40 years and Chris’s podcast has be so helpful for my new venture in opening a coffee shop!
Thanks & gratitude to Chris, and all his guests for so many answers to my questions!

WadeHugginsMusic ,

Thank You!

We are getting ready to open our dream and first coffee shop. Love the coffee content of course but also love the company culture content and business tips. @todandcoppercoffee appreciates you!

damanesr ,

My coffee industry university.

I have been given an invaluable foundation to pursue my coffee service dreams with confidence. These episodes will continue to be a text book I refer back to for the tried-and-true principles that make for success in hospitality

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