135 episodes

Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future.
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending. 

Leaders in Lending Upstart

    • Technology
    • 5.0 • 61 Ratings

Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future.
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending. 

    Data Ownership and Industry Collaboration in Fintech

    Data Ownership and Industry Collaboration in Fintech

    How will responsible data practices and blockchain technology shape the financial technology landscape this year?

    Join our host, Matt Snow and guest Sanjib Kalita, Head of Industry at Fintech Meetup, as they explore key themes such as data technology, blockchain, and the importance of networking in the industry's evolution. From personal experiences with bad data to the potential of blockchain for data ownership, listeners gain valuable insights into the challenges and opportunities shaping the future of financial technology.

    Discussed in this episode:Responsible data practices and the need for consumer engagement in the credit industryThe potential of blockchain technology for decentralizing data and building trust in credit decisionsThe significance of networking and collaboration in the FinTech industry for startups, partnerships, and staying informed

    • 21 min
    From Europe to the US: Cultural and Market Nuances in FinTech

    From Europe to the US: Cultural and Market Nuances in FinTech

    Joining our host Ed Walters this week is Simon Darchis, Head of Partnerships at Finwise Bank, to discuss his trajectory in the financial services sector from Europe to the US. With this multi-cultural background in finance, Simon explains the intricacies of fintech, unraveling the cultural and regulatory differences that shape these distinct markets.

    Ed and Simon discuss:
    The pivotal role of adaptability in navigating the evolving landscape of financial servicesInsights into the contrasting fintech practices between America and Europe, emphasizing the significance of cultural understanding in the industryThe critical importance of compliance in fintech partnerships

    • 31 min
    Going Fee-Free: Reimagining Member Satisfaction

    Going Fee-Free: Reimagining Member Satisfaction

    Stacey Armijo, the Chief Experience Officer at Amplify Credit Union, joins our host Drew Megrey to share her path to credit union leadership and discusses how Amplify has made strides to prioritize their member experience, including going fee-free on checking and savings accounts.

    Discussed in this episode:
    Diversity in product development and the importance of aligning products with the needs of diverse customer demographics.The strategic move towards fee-free banking, including the elimination of overdraft fees, prioritizing fairness, equity, and customer satisfaction.Technological evolution and its impact on industry adaptation, from open banking trends to the integration of virtual reality in financial experiences.

    • 32 min
    Passing the Mic: 2024 Host Lineup

    Passing the Mic: 2024 Host Lineup

    The new year always brings change, and Leaders in Lending is no exception. Our long-time host, Jeff Keltner, is taking on new opportunities, but he is excited to pass the mic to a wonderful group of new co-hosts for this new era of Leaders in Lending!

    Moving into the host seat we have 5 co-hosts joining us, all with deep expertise in the current lending climate.

    Edward Walters, VP account management at Upstart
    Matt Snow, Head of solutions consulting at Upstart
    Barry Roach, Senior Account Manager at Upstart
    Drew Megrey, Senior Account Manager at Upstart
    Lynn Sautter Beal, Vice President of Lender Services at Upstart

    Please join us to hear from each their perspective on the current economic outlook and what excites them for the year ahead.

    • 38 min
    Fifth-Gen Wisdom: Community Bank FinTech Partnerships

    Fifth-Gen Wisdom: Community Bank FinTech Partnerships

    2023 has been a big year for the advancement of AI across all industries. But how have these changes helped community banks scale and improve their lending portfolios? And how has taking that leap to partner with FinTechs been transformative?

    Bob Fisher, president and CEO of Tioga Bank, is a fifth generation community banker who believes incorporating partnerships to drive innovation is the best path forward for small banks. He joins Jeff to get into the specifics on what has worked (and what hasn’t) and why collaboration with FinTechs might not exactly be a risk, but a necessity.

    They discuss:The burgeoning landscape of community banking and strategic partnerships with fintechsInsights into decision-making, risk mitigation, and the challenges of navigating failed collaborationsThe intersection of financial innovation, AI, and community connection- taking on the role of charitable foundations in the industry

    • 32 min
    From Big Bank to Community Leader

    From Big Bank to Community Leader

    Who would be bold enough to start a bank during a recession?


    Neil Stevens, President and CEO at Oconee State Bank, and his team were, and he has lessons to share on how the constraints actually helped to build the business. In this episode he reflects on the pivotal moment of launching a new bank during the 2007 recession. The entrepreneurial spirit that fueled this risky move has contributed to the institution's resilience and shaped a strong organizational culture. He also dissects how the unique model of community engagement through a foundation helps to balance high standards with effective leadership.

    Jeff and Neil discuss:
    Leveraging opportunities for banking by being more entrepreneurial (how a focus on the construction industry powered them through the pandemicInsights into building and maintaining a positive organizational cultureThe unique model of community engagement and effective charitable giving via a foundation supporting over 50 organizations in local communities

    • 38 min

Customer Reviews

5.0 out of 5
61 Ratings

61 Ratings

oliviabaker13 ,

A valuable resource!

Jeff and the Upstart team have created an incredibly valuable resource for the consumer lending community with this podcast! In an ever-evolving financial landscape, it’s important to keep up with the latest trends. What better way to stay informed than to hear directly from leaders and innovators shaping the industry?

Dkazoom ,

Good Content, Audio is Terrible

Great content on the show, but audio is really bad with background noises and unclear conversations. It makes it difficult to listen to the awesome topics and guests.

ericx299 ,

Innovative thinking

I’m often skeptical of fintechs but these people really seem to understand how to practically apply AI to lending. It’s really making me think about our underwriting practices.

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