60 episodes

Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future.
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending. 

Leaders in Lending Upstart

    • Technology
    • 5.0 • 58 Ratings

Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future.
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending. 

    Building an Innovative and Member-Centric Credit Union with Fintech Partnerships

    Building an Innovative and Member-Centric Credit Union with Fintech Partnerships

    Credit unions take pride in satisfying the needs of their members. However, many credit unions are overlooking a key way to bring more value to their members—partnering with fintechs. 
    Charles Krawitz, Senior Vice President, Chief Capital Markets Officer & Head of Commercial Lending at Alliant Credit Union, joins the show to talk about how fintechs enable credit unions to innovate product offerings and better align with the needs of members. 
    We discuss:
    What it means to be an innovator in the credit union space
    Building an organization that collaborates with fintechs
    New product offering opportunities
    Incubating innovative ideas with universities and educational institutions 


    To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website. 
    Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

    • 31 min
    Tapping into the Unsecured Personal Lending and Auto Refinance Opportunities

    Tapping into the Unsecured Personal Lending and Auto Refinance Opportunities

    There are two lending spaces that tend to be underappreciated by many financial institutions: unsecured consumer lending and auto refinancing.

    Jay Fee, Vice President of Consumer Banking at PenFed Credit Union, has considerable experience with both. He joins the show to discuss the mechanics of unsecured consumer lending and auto refinancing, and why financial institutions should make the most of these opportunities.

    We discuss:
    The history of the unsecured consumer lending and auto refi space
    How lenders and fintechs can create symbiotic relationships
    Why auto refi is an excellent untapped opportunity
    How fintechs can help lenders seize the opportunity 



    To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.

    Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

    • 29 min
    A Macro View of the Big Trends in Banking in 2022

    A Macro View of the Big Trends in Banking in 2022

    As the CEO & Co-Founder of Sandbox Banking, a company that connects financial institutions with fintechs, Ravi Balasubramanian has an excellent vantage point for all the innovation happening in the banking industry. 
    In this episode, he shares the big trends he sees, his advice for banks making strides into digitization and his bold prediction for the future of cryptocurrency. 
    We discuss:
    How to gain the capacity for faster organizational decision making
    The benefits of having different systems in Web3
    Rising innovation in banking as a service
    Common missteps in banking digitization 


    To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website. 
    Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

    • 33 min
    Forging Fintech Partnerships to Digitally Scale and Create a Holistic View of Data

    Forging Fintech Partnerships to Digitally Scale and Create a Holistic View of Data

    More and more consumers are choosing to conduct their banking transactions online, and as such, financial institutions are adjusting their services to meet the digital moment.
    The question becomes, how can smaller institutions create differentiated service offerings for their borrowers on a limited budget?
    David Brand, Senior Vice President of Lending Operations at Sharonview Federal Credit Union believes fintech partnerships are crucial to helping smaller institutions, like community banks and credit unions, compete. He also foresees a future where in-branch associates help customers bridge the gap between the old and the new.
    In this episode, he talks about the future of banking and the initiatives that Sharonview Federal Credit Union has launched to prepare for it.
    We discuss:
    The importance of educating customers on self-service capabilities
    Applying automation and technology to back-end processes
    Managing indirect and direct vehicle financing
    Outsourcing financial services to partners  


    To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
    Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

    • 34 min
    How Apple Bank Launched an Unsecured Consumer Lending with Upstart

    How Apple Bank Launched an Unsecured Consumer Lending with Upstart

    As a long-standing financial institution on the east coast, Apple Bank has weathered the many waves of innovation in the financial sector.
    Now that they have rapid digital transformation on their hands, they’re focusing their energy on standing up a best-in-class consumer lending experience.
    On this week’s episode, Gordon Levy, Senior Vice President of Risk and Analytics at Apple Bank, joins the show to talk about Apple Bank’s decision to partner with Upstart to launch and scale a successful unsecured consumer lending program.
    You’ll learn about…
    Why Apple Bank chose to partner with Upstart
    The benefit of partnering with a third-party provider
    How to get the stakeholders on board
    Expanding lending capacity prudently 


    To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
    Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

    • 32 min
    Maintaining the Value Chain through Front- and Back-Office Operations

    Maintaining the Value Chain through Front- and Back-Office Operations

    The key to navigating the changing tides of customer preference and the digital transformation of the industry lies in understanding your value chain.
    Understanding that makes finding the right partner easier, a third party who may be able to add value where it is needed along the chain.
    Alex Balagour, EVP & Chief Information Officer at Citizens & Northern Bank, recommends that bankers not lose sight of that value chain because that knowledge can help you make bold choices that will propel your business forward.
    Alex talks about the value chain and shares his thoughts on digital technology, customer experience, and the future of banking. 
    We discuss:
    Offering fewer, more flexible banking products
    Obstacles preventing a truly frictionless digital experience
    Areas to invest in digital technology
    The tremendous value of in-person customer interaction


    To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
    Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

    • 31 min

Customer Reviews

5.0 out of 5
58 Ratings

58 Ratings

oliviabaker13 ,

A valuable resource!

Jeff and the Upstart team have created an incredibly valuable resource for the consumer lending community with this podcast! In an ever-evolving financial landscape, it’s important to keep up with the latest trends. What better way to stay informed than to hear directly from leaders and innovators shaping the industry?

ericx299 ,

Innovative thinking

I’m often skeptical of fintechs but these people really seem to understand how to practically apply AI to lending. It’s really making me think about our underwriting practices.

FintechBob ,

The future

The interview with Paul Gu is 🔥

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