Love Works Here Shawn York

Shawn and Hannah discuss the importance of mental health, ways to deal with stress and trauma, and reasons why we, as leaders, so often avoid talking about the subject.

Shawn discusses the importance of a giving great answers to the toughest questions. Transparency, vulnerability, and trust - are all vital elements to telling our personal story when it matters the most. When everything is on the line in an interview, and you only get one shot to answer life-changing questions, your best bet will always be, to trust first, and "put your heart on the table."

This episode is a break from the typical "Love Works Here Podcast" format. Shawn and Hannah answer questions sent in from the @loveworkshere Instagram account and go in depth on Team Member burnout, retention strategies, as well a handful of other current and relevant topics. 

In a critical season when every business is seeking employees and desperate to hire, Shawn and Hannah discuss the importance of capturing and sharing everyday moments - and how some of the best recruiting is free, and comes from simply sharing stories that will travel. Our teams keep the memories of the moments as we capture them. If we take the time to find and share heartwarming stories, they'll keep heartwarming memories. We are the storytellers. 

In this episode, Shawn shares the journey to finding his purpose, and the misconceptions he encountered along the way. The episode ends with an in-depth guide to finding your own purpose. Listeners are strongly advised to have a pen and paper during this exercise.

This episode departs from Team Member Culture, and focuses on the customer. We have discovered that there are basic, human, emotional needs that every Team Member has in common and that appealing to these needs is a big key to their happiness. Knowing that, what if we discovered the emotional needs that every guest has in common? This episode follows Shawn's journey to this discovery, and the framework he created to make sure that all of his Team Members were appealing to these needs in every customer interaction.