139 episodes
Making the Fan David Millay
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- Business
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5.0 • 38 Ratings
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Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.
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Portals: The Best Tool to Reduce Friction in Your Customer Journey
Episode 002: David Millay (https://twitter.com/davidmillay) and Troy Campbell get into the science of anticipation, emo Jimmy Butler, AI for experiential marketing gone wrong, and how Portals help transform customers’ mindsets to enjoy your product more.
Want to talk to David? Email him at davidm@engagemintpartners.com
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Show Themes:
Humor in Marketing: Learn about the role of humor in marketing, with a nod to Fall Out Boy’s music video featuring Jimmy Butler.
Cultural Phenomena & Diverse Ideas: A deep dive into why embracing a variety of ideas is crucial for success, including an analysis of an event that didn’t quite hit the mark.
AI in Content Creation: A balanced discussion on the potential benefits and challenges AI presents in the realm of content creation, stressing the importance of human oversight for quality and creativity.
Barcelona’s Sportswear Line: A look at the concept of brands expanding into new territories, such as Barcelona creating its own sportswear.
The Psychology of Portals: Discover how “portals,” or transitional spaces, can set the stage for positive anticipation and transformative experiences.
Blending Science and Art: Troy discusses his unique approach that marries behavioral science with artistic expression, and why it’s effective in engaging audiences.
The Art of Ending - Portal Out: Emphasizing the significance of “portals out” or endings, in contexts ranging from amusement parks to American sports, and their impact on the overall experience.
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Links:
• Portals, a deep dive Youtube - https://www.youtube.com/watch?v=kKacL15Mvdo
• Emo Jimmy Butler x Fallout Boy
• Portals, a written article - https://www.linkedin.com/pulse/portals-how-better-begin-everything-troy-hiduke-campbell-jd32c/
• Willy’s Chocolate Experience - https://www.buzzfeed.com/aglover/glasgow-willy-wonka-event-explained
• Barcelona vs. Nike - https://www.forbes.com/sites/tomsanderson/2024/03/23/fc-barcelona-confirms-it-canceled-nike-contract-and-received-218-million-lamine-offer/?sh=45f48a2d794d
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Check Out Troy's Stuff:
• Troy's Youtube Channel, Original & Powerful Ideas, here: https://www.youtube.com/@originalandpowerfulideas
• On Your Feet (consulting): https://www.oyf.com/
• Troy’s LinkedIn - https://www.linkedin.com/in/troy-hiduke-campbell/
• Troy’s Instagram - https://www.instagram.com/campbell.troy/
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay -
The Secret Strategy Disney Uses to Create Fans
Episode 001: An introduction to the show Making the Fan w/ David Millay.
A show where we explore how brands turn casual customers into faithful fans, and employees into evangelists.
David shares his experience going through Traditions, Disney's 8-hour, new employee onboarding course, and unpacks how Disney uses Traditions to create emotional connections with employees.
This episode serves as a preview of future episodes, discussing who the show is for and the problem it seeks to solve. Helping culturally curious marketers and operators turn casual customers into faithful fans.
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Check Out David's Stuff:
• EngageMint Partners (CX consulting) - https://engagemintpartners.com/
• David’s LinkedIn - https://www.linkedin.com/in/davidmillay/
• David’s Instagram - https://www.instagram.com/david.millay/
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay -
Never Lose an Employee Again w/ Joey Coleman
Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come.
Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one.
In this long-form interview, host David Millay and guest Joey unpack Joey's frameworks for retaining employees. Together, they highlight stories and principles in Joey's new book, Never Lose an Employee Again.
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00:00 Introduction
6:00 Link between Customer Experience and Employee Experience
10:30 Joey's Framework for Employee Retention
13:20 All Seven Phases Overview
20:30 Phase 1: Assess
17:40 Phase 2: Accept
35:40 Phase 3: Affirm
42:20 Phase 4: Activate
47:40 Phase 5: Acclimate
55:00 Phase 6: Accomplish
1:00:00 Phase 7: Adopt
1:11:00 Phase 8: Advocate
1:14:00 Follow Joey, Get in Touch, Buy the Book
Buy "Never Lose an Employee Again: The Simple Path to Remarkable Retention" Here:
https://a.co/d/2NJ3pcD
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SUBSCRIBE: https://www.youtube.com/c
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay -
Driving Change through AR, VR and Human-Centered Design w/ Steven King
Augmented reality and virtual reality are transforming both the in-venue and at-home viewing experience. To understand how to incorporate these emerging technologies, we sat down with Steven King, founder and Chief Innovation Officer of University of North Carolina’s Blue Sky Innovation lab. King’s work is rooted in human-centered design and this episode hits on some of the latest projects coming out of the lab and how to effectively use human-centered design for brainstorming and change management.
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2:42 “Time Space” Storytelling at The Washington Post
4:32 Human-Centered Design Methodology
10:54 Testing Before Investing
12:25 Change Has to Be Exponentially Better
17:40 Bridging In-Venue and At-Home Viewing
21:36 HoloLens Headsets
25:35 The NBA is Missing the Mark on VR Viewing
30:37 Change Management and Defining Success
35:53 Leadership’s Impact on Creativity
42:14 Key Organizational Players in Driving Change
46:53 Misconceptions
48:13 Learning About New Trends
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For more information on topics covered in this episode, check out:
UNC’s Blue Sky Innovation lab: Website | LinkedIn
Connect with Steven on LinkedIn
Steven’s Go To Sources
Fortune Brainstorm Tech
Tech Crunch
On Steven’s bookshelf
The Ride of a Lifetime by Bob Iger
Shoe Dog by Phil Knight
Free to Focus by Michael Hyatt
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay -
Measuring Burnout and Workaholism in College Athletics w/ Matt Huml
It used to be fun to work in sports. But like so many other industries, responsibilities have increased, often demanding employees to achieve more with less. The result, according to Matt Huml, can be burnout, workaholism, disengagement, and resentment. In this episode, we dive deep into Matt's two most recent research projects: "The Effect of Remote Work on Family and Work Dynamics Within the Sport Industry;" and "From engaged worker to workaholic: a mediated model of athletic department employees".
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2:43 Behind the Research
5:45 The Razor’s Edge Between Engaged Worker vs. Workaholic
9:02 What’s Wrong with a Team of Workaholics?
13:01 The Full Financial Impact of Turnover
20:03 Improving the Recruiting Pitch for Staff
27:45 The Extreme Sacrifices
32:05 Evaluating Extreme Sacrifices on Your Team
41:09 The Radioactive Ring Around Coaches
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For more info on topics referenced in this episode:
Read the Full Versions of Matt’s research -
The Effect of Remote Work on Family and Work Dynamics in the Sports Industry
From engaged worker to workaholic: a mediated model of athletic department employees
Books highlighted -
Deep Work: Rules for Focused Success in a Distracted World by Cal Newport
Hear more about the outcomes from our workshop with Penn State
Episode 96: How to Curb the Great Resignation in Your Organization
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay -
How Mentor Managers Inspire Employees to "Love it Here" w/ Clint Pulver
After more than 220 undercover interviews with 12,000 employees, Clint Pulver is known as the leading authority on employee retention. In this episode, David and Clint discuss the key attributes of mentor managing and the 5 Cs of leadership that result in employees saying, “I Love it Here.”
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2:24 The Undercover Millennial Program
5:49 Behind the Book “I Love It Here”
9:24 The 4 Types of Managers
17:36 Assessing Your Leadership - The 5 Cs
21:43 Leading Through Transitions - Status Interviews
25:43 Finding Purpose
27:56 Advocating vs. Developing
32:06 The Power of Purpose
34:46 Individual Needs vs. Organizational Needs
42:28 To Don’t Lists
44:23 Be A Mr. Jensen
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To connect with Clint Pulver, check out his website or follow him on social:
ClintPulver.com | Twitter | LinkedIn | YouTube
Read Clint’s book I Love It Here
For more leadership resources, check out Clint’s masterclass
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay
Customer Reviews
Great Content, Even Better Host!
With so many podcasts on the market today, it is so hard to break through the noise. I was recently turned on to Flip The Switch by a friend of mine, and after tuning into a couple of episodes, it has made it’s way into my weekly routine! I literally leave 1 un-listened episode in my queue simply because I hate the thought of running out of David content! Keep it up!!