Mastering Agency Growth: Insights from Gabrielle Tongol

In this episode of Ambitious, Kate welcomes Gabs, the CEO of Assist Her Agency, to share her journey from being a solo freelancer to leading a team of eight. They discuss the evolution of Gabi's agency, touching on the challenges and strategies involved in scaling, the pros and cons of having a niche, and how to deliver exceptional service. They also dive into the importance of communication, building strong client relationships, and harnessing a team to drive business success. Whether you're a solo service provider or running an agency, this episode is packed with practical tips for scaling and maintaining high-quality service.

01:09 Scaling from Solopreneur to Agency

06:44 Challenges and Strategies in Scaling

12:51 Client Relationships and Delivery

23:55 Customizing Services and Sales

35:03 Hiring: In-House vs. Agency

42:14 Managing Responsibilities and Difficult Conversations

42:39 Misconceptions About Building a Team

44:03 The Catch-22 of Scaling an Agency

44:47 The Turning Point: Hiring the First Team Member

46:53 The Benefits of Delegation

50:19 Building Trust in Your Team

58:39 The Role of Mindset in Business Growth

01:02:24 Embracing Challenges and Growth

To connect with Gabs on Instagram, click HERE.

To connect with Assist Her Agency on Instagram, click HERE.

To connect with Kate on Instagram, click ⁠HERE⁠.

To apply for ITI, click ⁠HERE⁠.

To submit a question to be answered on the podcast, click HERE.