The FODcast

Tim Roedel and James Hodges
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The FODcast

In the FODcast (The Future of #DigitalCommerce) we explore the real career stories of the people who have made it to the very top of the sector and those who are working at the cutting edge of innovation and change right now. Listeners to the podcast gain insight into the journeys industry leaders have taken to be where they are today, the challenges they are facing now and their aims for the future.

  1. 10/12/2024

    Elevating Customer Journeys in Digital Commerce with Alessandro Desantis

    In our latest FODcast episode, we sit down with Alessandro Desantis, Partner and Chief Strategist at Nebulab, to explore how brands can transform their digital commerce strategies by enhancing customer experience, activating data effectively, and embracing cutting-edge innovations like AI and Digital Product Passports. 💡 Key Takeaways from This Episode: Customer Experience as a Competitive Advantage: Why CX isn’t just about the purchase. From post-purchase support to reverse l...

    51min

  2. 03/12/2024

    Revolutionising E-Commerce: The Role of AI and Personalisation with Roxy Couse

    What’s driving the next wave of e-commerce innovation? In our latest podcast episode, we sit down with Roxy Couse, Bloomreach’s new Director of Community and Content Marketing, to explore how AI and personalisation are redefining the customer experience. From seamless shopping journeys to innovative strategies like returnless returns, Roxy shares the tools and techniques brands are using to stay ahead in a competitive digital landscape. 💡 What’s in this episode? Insights ...

    43min

  3. 26/11/2024

    Tech Strategies Redefining the Travel Industry: Mike Jones on Transforming loveholidays and Ushering in Innovation

    Ever wondered how failure can fuel success?In our latest podcast episode, we’re joined by Mike Jones, CTO of loveholidays, who takes us on a captivating journey from experiencing nine startup failures in one year to leading two major companies to astounding success. Mike shares how these setbacks became the foundation for resilience, innovation, and growth, helping loveholidays become a tech powerhouse in the travel industry.💡 What’s inside this episode?The tech-driven transformation of ...

    1h1min

  4. 19/11/2024

    At the MACH Crossroads: Evolving Expectations in Digital Commerce | Sonja Keerl & Jim Herbert

    In our latest FODcast episode, CEO Tim Roedel hosts our first head-to-head with two industry heavyweights: Sonja Keerl, co-founder of the MACH Alliance Jim Herbert, CEO of Patchworks. Together, they tackle a critical question: What does the future of digital commerce look like as we approach 2025, especially with MACH at a key inflection point? This jam-packed episode focuses on the growing ambition of buyers and the pressing need for vendors to adapt quickly to kee...

    1h8min

  5. 13/11/2024

    Mastering Digital Transformation: Insights on Change Management with Abbie Ross and Kathryn Roberts

    Ever wondered why so many digital transformations fail even with the latest tech? Tune in to the latest FODcast episode, where Abbie Ross and Kathryn Roberts from Lean Tree reveal the often-overlooked factor in success: the people behind the transformation. In this insightful chat, Abbie and Kathryn share why aligning project teams and end-users is crucial from day one and how clear, consistent communication can prevent the costly missteps that derail projects. They discuss practica...

    43min

  6. 06/11/2024

    Mastering Digital Transformation For Successful Business Change | S6, Ep 7 with Wendy Isaacs

    Looking to lead a successful digital transformation in today’s fast-paced world? In this episode of our podcast, we sit down with Wendy Isaacs, Executive Director of Commerce and Experience Delivery at Valtech. Wendy's journey—from the early days of CompuServe to steering modern digital strategies—provides invaluable lessons for navigating change in the digital age.Wendy shares her insights on achieving transformation by balancing people, culture, and strategic planning. She also breaks ...

    59min

  7. 23/10/2024

    Unlocking Customer Loyalty: Strategies for Boosting Retention and Profitability | S6, Ep6 - Sam Panzer

    Discover how to maximise customer loyalty and boost profitability with expert insights from Sam Panzer, Director of Industry Strategy at Talon.One. In the latest episode of The FODcast, Sam shares his career journey from retail marketing to industry strategy, offering actionable advice on how brands can leverage loyalty programmes, gamification, and personalised offers to transform customer retention. Sam explains how even modest loyalty rewards can significantly enhance retention without ero...

    51min

  8. 14/10/2024

    The Role of Fractional CTOs and CIOs in Modern Commerce | FODcast Bonus Episode with Simon Lascelles

    Unlock the secrets of successful digital transformation and discover how fractional technology leadership is reshaping mid-market businesses. Join Simon Lascelles, Managing Partner of Business Technology Leaders, for an insightful conversation on the growing popularity of fractional CTO/CIO roles. In our latest chat for The FODcast, Simon helps to unpack the market forces driving this trend—from skilled labour shortages to the cost-saving benefits of moving away from full-time hire...

    30min
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Sobre

In the FODcast (The Future of #DigitalCommerce) we explore the real career stories of the people who have made it to the very top of the sector and those who are working at the cutting edge of innovation and change right now. Listeners to the podcast gain insight into the journeys industry leaders have taken to be where they are today, the challenges they are facing now and their aims for the future.

Informações

  • Criado por
    Tim Roedel and James Hodges
  • Anos de atividade
    2021 - 2024
  • Episódios
    52
  • Classificação
    Livre
  • Copyright
    © 2025 The FODcast
  • Site do podcast
    The FODcast

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