"Money's not in the CRM, It's in the DMS!”– Tracking the Pulse of AI in Dealerships | Art Dessein, Vice President of Sales at Impel

Today I’m joined by Art Dessein, VP of Sales at Impel. We dig into how AI is reshaping inventory management, the playbook big dealer groups use to roll it out without losing culture, and why less customer communication is actually leading to more sales—plus plenty more along the way.

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Topics:

00:34 How did missing a flight help?

02:53 How is AI used in dealerships?

04:37 Why renewed AI interest now?

10:54 AI's biggest service opportunity

16:32 Why customer experience drives sales?

22:21 How AI reduces message overload?

27:50 Can AI transform dealership operations?

36:39 Final AI advice for dealers

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