MSP Chat

MSP Chat
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MSP Chat

A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered

  1. 5D AGO

    Episode 80: This is Why We Can’t Have Nice Things

    A staggering 16 billion credentials linked to major services—Apple, Facebook, Google, and more—have just been confirmed leaked and Erick explores the grim reality and potential aftermath, and what it means for MSPs, as well as the types of AI services MSPs can deliver to their customers to increase their strategic value to them as well as their recurring revenue. Then, Erick is joined by Pax8’s Chief Product Officer, Libby McIlhaney, at Pax8 Beyond 25, for a look at AI’s impact and opportunity for Pax8 and its partners.  Discussed in this episode: 16 Billion Apple, Facebook, Google And Other Passwords Leaked Pax8 Beyond 2025 Day 1 Recap Stanley Cup damaged as the Florida Panthers celebrate a second straight championship

    42 min

  2. JUN 13

    Episode 79: Pax8, Nerdio & Making AI Real for MSPs

    Fresh from the floor at Pax8 Beyond 25, Erick and Rich break down one of the event’s biggest announcements: the launch of PAX8’s new Integrations Hub and what it reveals about the evolving role of distribution, marketplaces, and the push for vendor interoperability in the cloud-first era; and how MSPs are using AI to write RFPs, win funding, and transform their client relationships. Then Erick is joined by Nerdio CRO Joseph Landes on the floor at Pax8 Beyond 25 for a wide-ranging discussion on best practices for building a profitable Microsoft Cloud practice, what’s next for Nerdio partners, and why automation is key to solving the MSP talent gap. Discussed in this episode: Pax8’s Integrations Hub: Marketplace Stickiness via Automation Nerdio’s AI-Powered Cloud Management Platform

    43 min

  3. JUN 6

    Episode 78: The Holy Triangle

    Speaking just after this week’s ConnectWise IT Nation Secure event, Erick and Rich discuss the simplified new ConnectWise Pro subscription plan and best practices for optimizing your client agreements before an exit. Then they’re joined by John Pagliuca, president and CEO of N-able, and Mike Adler, N-able’s chief technology and product officer, for a discussion about why N-able believes MSPs should invest in XDR and MDR solutions rather than SIEM systems of the kind recently introduced by ConnectWise and Kaseya. And finally, one last thing: A woman in Australia who did 7,079 pull-ups in 24 hours.   Discussed in this episode: ConnectWise Launches PSA Powered by Asio and Connect Wise Pro at IT Nation Secure 2025Australian woman completes 7,079 pull-ups in 24 hours

    1h 4m

  4. MAY 30

    Episode 77: 75 Days of Uptime

    Erick and Rich ponder the tradeoffs of using an all-inclusive managed services platform versus going with best of breed as well as techniques for migrating managed service clients to a standardized services stack. Then they’re joined by Yoav Susz, general manager for the U.S. at Atera, to discuss Atera Autopilot, a fully autonomous AI-powered help desk tool now in general availability. And finally, one last thing: a look at Internet Roadtrip, the world’s slowest massive multiplayer online game.  Discussed in this episode: In Defense of Seams Atera Autopilot is (Almost Eerily) Live Thousands of people have embarked on a virtual road trip via Google Street View

    1h 16m

  5. MAY 23

    Episode 76: Human to Human

    Erick and Rich discuss why vendors are introducing partner loyalty programs and how MSPs can cement their position as trusted advisors while locking in revenue by aligning IT budget discussions with a client’s financial planning cycles. Then they’re joined by Jessica McDowell, TD SYNNEX’s senior vice president of North American marketing and digital customer success, for a conversation about AI, community, marketplaces, and the changing relationship between partners and distributors. And finally, one last thing: a look at LegoGPT, the AI killer app we’ve all been waiting for.  Discussed in this episode: TD SYNNEX Brings B2C Rewards to B2B Relationships TD SYNNEX Partner Loyalty program TD SYNNEX PartnerLINK program LegoGPT is here to make your blocky dreams come true

    42 min

  6. MAY 16

    Episode 75: Dropping the AI Bomb

    Inspired by the panel discussion they led at a recent conference, Erick and Rich discuss how real MSPs are making real money in AI, as well as three proven techniques for increasing the value of your managed services business in a crowded M&A market.  Then they’re joined by Jason Beal, Americas president at Exclusive Networks, and Andrew Warren, the company’s North America vice president of sales and marketing, for an insightful conversation about the value of distribution in the age of services-first business models.  And finally, one last thing: why $100 ice cubes are the perfect gift for the billionaire in your life who has everything.  Discussed in this episode: There’s Money in AI. There’s Profit in Vertical AI. Exclusive Networks: Aggregating Services Blog post by Abraham Garver: Unlocking Higher MSP Multiples: How Peer Group M&A Outshines Conference Connections

    1h 2m

  7. MAY 9

    Episode 74: No Timmies Allowed

    Erick and Rich discuss efforts by Kaseya and Syncro to eliminate the seams between “seamlessly integrated” products by fusing them all into one solution, as well as strategic, non-salesy ways to upsell your clients. Then they take you live to the panel session they co-moderated at this year’s IT Glue GlueXperience event in Las Vegas in which three MSPs shared their hard-earned growth and success tips. And finally, one last thing: Why Australians are better off eating sausages on election day than understanding how they’re made.  Discussed in this episode: Death to Seams How the democracy sausage, a polling day snack, became Australia’s election symbol

    1h 22m

  8. MAY 2

    Episode 73: Naked Farm to Table

    Erick and Rich discuss the long-term implications for MSPs of new research on agentic AI from Microsoft and N-able, as well as how and why MSPs should get back to often forgotten sales basics. Then they’re joined live from the Kaseya Connect conference in Las Vegas by Mike Puglia, GM of Kaseya’s security suite, for a conversation about why MSPs need fully managed SIEM solutions. And finally, one last thing: An annual gardening ritual from Rich’s hometown of Seattle that could be dangerous to people with thorns or slugs in their yard.  Discussed in this episode: 2025: The Year the Frontier Firm Is Born N‑able Report Reveals the Future of the SOC Relies on AI, While Human Intervention Remains Essential Kaseya announces latest innovations at Connect 2025 Seattle goes full bloom on naked gardening day

    50 min
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About

A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered

Information

  • Creator
    MSP Chat
  • Years Active
    2023 - 2025
  • Episodes
    87
  • Rating
    Clean
  • Copyright
    © Channel Mastered
  • Show Website
    MSP Chat

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