MSP Chat

MSP Chat
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A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered

  1. 3일 전

    Episode 112: No Seagulling

    Erick and Rich discuss the reasons MSPs need to be implementing AI automation tools and the risk limits they should consider when doing so, as well as concrete strategies for growing profits and exit value by simplifying your tool stack and customer base. Then they’re joined by Pinar Ormeci of Lexful to discuss that company’s ambitious new AI-native system of record for MSPs. And finally, one last thing: A boxing ring TKO in which the “T” stands for toupee rather than technical.  Discussed in this episode: Summary of Omdia’s 2026 MSP predictions Lexful Goes God-Mode on AI Boxer loses hairpiece in the ring and blames mother’s shampoo  Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

    1시간 8분

  2. 2월 13일

    Episode 111: The Wave is Here

    Erick and Rich discuss why the channel’s AI maturity is stuck in a three-year rut according to IDC and what MSPs can do about it, plus strategies for converting focus and discipline into accelerated growth. Then they’re joined by the managing director of partner programs for Google Cloud, Phil Larson, for an insider’s take on opportunities for MSPs in cloud and AI. And finally, one last thing: how a real-life Jimmy Neutron produced nuclear fusion in his home lab.  Discussed in this episode: AI is a Growing Business Yet Risky Bet for Channel Partners IDC North America Partner Landscape 2025: Vendor Relations, Cloud Marketplaces, and Distribution Introducing Google Cloud Partner Network: What partners should know Dallas 12-year-old achieves nuclear fusion after four years of effort  Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

    1시간 6분

  3. 2월 6일

    Episode 110: Buying Into Florida

    Erick and Rich discuss Lexful’s ambitions to build the ultimate AI-native data repository for MSPs, as well as proven strategies for updating your managed services prices between renewals. Then they’re joined by M&A expert Abraham Garver of FOCUS Investment Banking for an insider’s take on today’s exit environment for MSPs and the rise of “mega mega” MSPs with nine-figure top lines. And finally, one last thing: A Seattle Seahawks fan who’s even more excited about this weekend’s Super Bowl than Rich because a home team victory will result in his first haircut in over a decade.  Discussed in this episode: AI-Native IT Documentation Platform Redefines How MSPs Work, Solving Pain Points and Generating Value in Real Time Mega MSPs Are Old News. Say Hello to the Mega Megas. By Abraham Garver: Unlocking Higher MSP Multiples: How Peer Group M&A Outshines Conference Connections Seahawks fan hasn’t cut his hair since Super Bowl 49 loss, won’t until Seattle wins again  Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

    1시간 14분

  4. 1월 30일

    Episode 109: Inherited Chaos

    Erick and Rich discuss the impact that security and AI maturity are having on MSP valuations and three concrete techniques for increasing valuations by increasing EBITDA. Then they’re joined by Michael Assraf, CEO and founder of Flamingo, to explore that company’s unconventional open-source approach to MSP tooling. And finally, one last thing: A data-based look at the most overused buzzwords in email, and a confession by Erick and Rich that they use most of them.  Discussed in this episode: Flamingo home page (including links to OpenMSP and OpenFrame) Flamingo’s Unorthodox Plan to Turn MSP Systems of Record into Loss Leaders The Top 10 Most Overused Email Buzzwords  Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

    1시간 12분

  5. 1월 23일

    Episode 108: You Got Chocolate in My Peanut Butter

    Erick and Rich discuss what ConnectWise buying zofiQ says about the future of AI automation and tool stacks for MSPs and how to make sales excellence as important a part of your culture as technical excellence. Then they’re joined by two top executives from Thread for an inside look at AI-powered service desk automation from a leading vendor in the field. And finally, one last thing: an incident involving a Waymo in Phoenix that might inspire you to delay your first ride in a self-driving car.  Discussed in this episode: ConnectWise To Acquire zofiQ—Bringing AI-Powered Automation to IT Solution Providers MSP Chat interview with Lee Silverstone of zofiQ A Channelholic article on Thread Waymo passenger flees after car drives on Phoenix light rail tracks  Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

    1시간 19분

  6. 1월 16일

    Episode 107: S’mores for the Channel

    Erick and Rich discuss the easily overlooked opportunity for MSPs in AI prep work like implementing infrastructure and how MSPs can prepare themselves operationally to meet rising end user demand for AI services and solutions. Then they’re joined by Dave Sobel of The Business of Tech podcast to discuss his recent acquisition of an MSP community and education resource, and what it says about the current and future needs of smaller MSPs at a time when larger ones are commanding more attention. And finally, one last thing: How deepfake monkeys conquered St. Louis.  Discussed in this episode: Ingram Micro’s Crawl, Walk, Run Strategy for Partner AI Omdia: Data centre, AI services and cloud marketplaces to drive partner growth in 2026 Gartner Forecasts Worldwide IT Spending to Grow 9.8% in 2026, Exceeding $6 Trillion For the First TimeThe Business of Tech podcast MSP Radio Acquires Small Biz Thoughts and IT Service Provider University A Welcome Investment in the Spirit of MSP Community Monkeys are on the loose in St. Louis and AI is complicating efforts to capture them  Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

    59분

  7. 1월 9일

    Episode 106: The AI Sh*t’s Getting Real

    Erick and Rich discuss why the rise of AI-native “systems of action” poses a potential threat to the future of PSA solutions, as well as strategies for building an effective, valuation-boosting MSP leadership team. Then they’re joined by Kevin Lancaster, CEO of BetterTracker and Channel Program, for a must-hear conversation about what AI means for the long-term competitiveness of smaller MSPs. And finally, one last thing: a phishing attack involving actual fish, or aquatic creatures anyway.  Discussed in this episode: AI “Systems of Action” Have Worrying Implications for PSA Vendors By Kevin Lancaster: MSPs, the AI $hit is about to get real By Kevin Lancaster: The 2026 AI Maturity Model for MSPs Microsoft Discovers MSPs. Again. The Case of the $400,000 Massachusetts Lobster Heist  Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

    1시간 19분

  8. 1월 2일

    Episode 105: Slop!

    Erick and Rich discuss overcoming the gap between employer enthusiasm toward AI and employee mistrust, plus strategies MSPs can use for transitioning from IT provider to business consultant. Then they’re joined by Jason Ulacio of informer to explore the thinking behind Microsoft’s Intune for MSP program and the opportunity that initiative presents MSPs. And finally, one last thing: guess what the Merriam-Webster dictionary’s world of the year for 2025 was.  Discussed in this episode: AI’s potential excites executives and investors, but general public remains skeptical, survey says CEOs to Keep Spending on AI, Despite Spotty Returns Fathom Insights: Rising AI Use, Rising Calls for Action How People Around the World View AI Microsoft Discovers MSPs. Again. Microsoft Intune Blog: Addressing multi-tenant management challenges for MSPs with Microsoft Intune and partner innovations Merriam-Webster names ‘slop’ the word of the year  Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

    1시간 4분
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소개

A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered

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  • 제작진
    MSP Chat
  • 방송 연도
    2023년 - 2026년
  • 에피소드
    119
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    © Channel Mastered
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    MSP Chat