Navigating CX Innovation in a Complex Industry

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Another episode from Zurich brings us an insightful conversation with Eline Koorndijk, an expert in customer experience within the insurance industry. In this installment of CX in the Wild, we dive into the unique challenges Eline faces working in a traditionally complex field, navigating digital transformation, and driving innovation in a multi-language environment.

Eline shares how customer feedback, cross-department collaboration, and long-term innovation strategies are key to shaping the future of CX in her organization. This episode is packed with valuable insights for anyone striving to elevate customer experience, especially within industries undergoing rapid change.

Eline Koorndijk on LinkedIn: linkedin.com/in/eline-koorndijk-ll-m-5461b15

Learn more about Eline's work at their website: https://www.swisslife.ch/de/private/blog.html

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi