CX In The Wild

Dennis Wakabayashi
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CX In The Wild

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."

  1. AI and the Future of Tax Professional Services

    16 HR. AGO

    AI and the Future of Tax Professional Services

    Send us a textIn this episode of CX in the Wild, we explore how tax professionals are moving beyond traditional tasks to deliver greater value for their clients. Joining us from Las Vegas, Carrie Hammond from Intuit shares how cloud technology, AI, and real-time collaboration are transforming tax firms into trusted advisors.We discuss how tools like ProConnect Tax are helping firms access the best talent, automate processes, and deliver insights that truly matter to clients. This conversation...

    29 min
  2. Navigating CX Innovation in a Complex Industry

    DEC 10

    Navigating CX Innovation in a Complex Industry

    Send us a textAnother episode from Zurich brings us an insightful conversation with Eline Koorndijk, an expert in customer experience within the insurance industry. In this installment of CX in the Wild, we dive into the unique challenges Eline faces working in a traditionally complex field, navigating digital transformation, and driving innovation in a multi-language environment.Eline shares how customer feedback, cross-department collaboration, and long-term innovation strategies are key to...

    37 min
  3. The Power of Human-Centric Transformation in CX

    NOV 28

    The Power of Human-Centric Transformation in CX

    Send us a textIn celebration of CX Day, we bring you a special episode of CX in the Wild, recorded in Zurich, Switzerland, with the "CX Goalkeeper," Gregorio Uglioni. As a leading voice in customer experience, Greg shares his inspiring journey from financial services to healthcare, where he's been driving human-centric transformations focused on patients and employees.Together, we dive into the essence of CX, drawing parallels between teamwork in football and business, and discuss how empathy...

    22 min
  4. Harnessing AI to Transform Customer Experience and Efficiency

    NOV 22

    Harnessing AI to Transform Customer Experience and Efficiency

    Send us a textWe sit down with Leahanne Hobson, founder and CEO of Alinea Partners, and Ragna Ghoreishi, VP of Customer Success at Cleeng, at the CX Global Summit in Vienna. Together, we dive into how companies can harness AI, like Microsoft’s Co-Pilot, to revolutionize customer experience, boost efficiency, and create effective omnichannel strategies. Leahanne and Ragna offer insights on integrating automation while maintaining a human touch, the power of personalization, and the critical ro...

    41 min
  5. Creating Unexpected Wins in Customer Experience

    NOV 20

    Creating Unexpected Wins in Customer Experience

    Send us a textIn this episode of CX in the Wild, recorded in Zurich, Switzerland, we sit down with Reto Stöckli, a digital transformation specialist in sales and marketing. We explore the growing role of AI in reshaping customer engagement and how businesses can leverage CRM and lead scoring to create deeper connections. Reto also highlights the importance of fostering a culture that empowers employees to deliver exceptional customer experiences and shares how the unexpected "wins" for custom...

    32 min
  6. How AI and CX Intersect to Protect and Engage in a Secure World

    NOV 18

    How AI and CX Intersect to Protect and Engage in a Secure World

    Send us a textIn this episode of CX in the Wild, we’re joined by Anne-Sophie Cuzacq, a seasoned CX leader currently based in Lisbon and leading a team dedicated to enhancing digital security and customer support. With over 20 years of experience in the industry, she shares her journey from building customer support teams from the ground up to navigating the complex world of digital identity and security.We discuss the challenges of password management in an era of paramount online security an...

    54 min
  7. Beyond Traditional Methods: A Fresh Take on Education and CX

    NOV 12

    Beyond Traditional Methods: A Fresh Take on Education and CX

    Send us a textIn this episode of CX in the Wild, we meet with operations and customer experience consultant Miguel Galaz in Lisbon, Portugal. Miguel, with a background spanning multiple countries and sectors, discusses his journey from a global childhood to developing innovative educational approaches and advising in customer experience.Miguel shares his involvement in an education model that empowers students through peer mentorship, fostering a deeper understanding and sense of responsibili...

    47 min
  8. Building Sports Dreams with Innovation and Opportunity

    NOV 11

    Building Sports Dreams with Innovation and Opportunity

    Send us a textIn this episode of CX in the Wild recorded in Lisbon, Portugal, we chat with Manuel Jorge, Global CX Manager at Tonsser, about how this app is transforming youth football. Tonsser empowers young players to track their stats, receive peer recognition, and even catch the attention of scouts, opening up new pathways in the sport.Manuel shares how Tonsser builds community and supports players at all skill levels, whether they’re aiming for the pros or simply honing their skills. We ...

    31 min
See All (105)

About

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."

Information

  • Creator
    Dennis Wakabayashi
  • Years Active
    2022 - 2024
  • Episodes
    105
  • Rating
    Clean
  • Copyright
    © 2024 CX In The Wild
  • Show Website
    CX In The Wild

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