New frontiers | Michaela Carpenter | Ep. 144

Episode 144: Michaela Carpenter gives a history lesson.

⏱️ Timestamps:

00:00:00 - Intro

00:00:42 - Michaela’s background: Cybersecurity to OPLAN

00:01:09 - Why Slovakia lags in customer success

00:01:37 - The post-communism syndrome impact

00:03:08 - How Slovakia’s customer mindset is shifting

00:04:24 - Cultural nuances in customer success

00:07:50 - Facing competition: A new era for Slovakia

00:09:09 - NPS: How Slovakian companies measure happiness

00:09:20 - Global perspectives on customer success evolution

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🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Michaela Carpenter:

Michaela's LinkedIn: https://www.linkedin.com/in/michaela-carpenter-59b60b295/

Mentioned in this episode:

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!