The Daily Standup

Lifetime Value Media
  • 4,8 (6)
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  • DIÁRIO
The Daily Standup

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

  1. HÁ 17 H

    Capacity & margins | Jeff Kushmerek

    Episode 145: Jeff Kushmerek crunched the numbers and has some insights to share. ⏱️ Timestamps: 00:00:00 - Intro 00:01:06 - CSM coverage: A burning question for leaders 00:02:44 - How much time should CSMs spend with clients? 00:05:33 - Customizing customer success strategies 00:07:15 - The real boardroom concern: Margins 00:08:47 - Balancing CSM workload in a startup 00:09:43 - Warning signs: Churn, burnout, and scaling 00:10:45 - Data is power: Winning with numbers 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Jeff Kushmerek: Jeff's LinkedIn: https://www.linkedin.com/in/jeffkushmerek/

    13min

  2. HÁ 1 DIA

    New frontiers | Michaela Carpenter

    Episode 144: Michaela Carpenter gives a history lesson. ⏱️ Timestamps: 00:00:00 - Intro 00:00:42 - Michaela’s background: Cybersecurity to OPLAN 00:01:09 - Why Slovakia lags in customer success 00:01:37 - The post-communism syndrome impact 00:03:08 - How Slovakia’s customer mindset is shifting 00:04:24 - Cultural nuances in customer success 00:07:50 - Facing competition: A new era for Slovakia 00:09:09 - NPS: How Slovakian companies measure happiness 00:09:20 - Global perspectives on customer success evolution 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Michaela Carpenter: Michaela's LinkedIn: https://www.linkedin.com/in/michaela-carpenter-59b60b295/ Mentioned in this episode: And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

    12min

  3. HÁ 2 DIAS

    Grab the reins | Brittany Casey

    Episode 143: Brittany Casey gives the guys a pep talk. ⏱️ Timestamps: 00:00:00 - Intro 00:02:16 - Transitioning to growth and marketing 00:03:08 - Halloween decor and family life 00:04:10 - The customer success dilemma 00:06:14 - Juggling revenue and customer care 00:07:18 - Brittany's career shift to customer engagement 00:09:52 - Rob’s curiosity: from pet project to passion 00:12:04 - Career paths in customer success 00:13:55 - Bye bye 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Brittany Casey: Brittany's LinkedIn: https://www.linkedin.com/in/thatcustomersuccessgal/

    16min

  4. HÁ 3 DIAS

    Protecting customers from themselves | Dan Schmith

    Episode 142: Dan Schmith suggests a slightly different approach to customer onboarding. ⏱️ Timestamps: 00:00:00 - Intro 00:01:32 - The importance of getting customer onboarding right 00:02:14 - Focusing on first impressions and success outcomes 00:03:58 - The art of slowing customers down 00:06:46 - Quantifying success from day one 00:08:09 - Time to value vs. time to launch debate 00:10:08 - Celebrating wins: does excitement matter? 00:11:50 - Final thoughts on customer relationship building 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Dan Schmith: Dan's LinkedIn: https://www.linkedin.com/in/danielschmith/

    15min

  5. HÁ 6 DIAS

    Three easy payments | Ep. 141

    Episode 141: Someone figured it all out. ⏱️ Timestamps: 00:00:00 - Intro 00:01:40 - The gamification of everyday life 00:02:24 - Reddit's CSM MVP debate 00:03:44 - Is "earning respect" the right approach? 00:05:21 - Challenging CSM misconceptions 00:06:51 - Winning over product teams 00:10:05 - Product adoption: A deeper role for CSMs 00:11:28 - Product knowledge: How much is enough? 00:13:55 - Balancing CSM duties and expertise 00:15:46 - Avoiding burnout by doing it all 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

    18min

  6. 14 DE NOV.

    Complexity ≠ value | Jenny Calvert

    Episode 140: Jenny Calvert wants you to earn the right to scale. ⏱️ Timestamps: 00:00:00 – Humans vs automation from day one 00:00:33 – Introducing the hosts and the guests 00:01:45 – The overcomplication of customer success 00:02:22 – Early stage startups and digital touch pitfalls 00:03:40 – The importance of unscalable work 00:06:09 – The trap of wizard of Ozism 00:07:00 – Simplifying customer success, back to fundamentals 00:08:02 – Redirecting misguided digital-first approaches 00:10:14 – The investor vs customer priority dilemma 00:12:22 – The evolutionary period of growth in customer success 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Jenny Calvert: Jenny's LinkedIn: https://www.linkedin.com/in/jennycalvert/ Mentioned in this episode: And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

    16min

  7. 13 DE NOV.

    Customer everything | Dana Soza

    Episode 139: How can you stay ahead of CS globalization? Dana Soza has some ideas. ⏱️ Timestamps: 00:00:00 - Challenges in customer success today 00:00:27 - Introduction to the daily standup 00:01:02 - Dana’s impressive background in SaaS 00:02:01 - The shift in customer success careers 00:03:54 - Benefits of becoming a 1099 contractor 00:06:05 - Flexibility and control as a consultant 00:07:01 - Specialize to stand out in the job market 00:08:06 - Matching your skills to the right company size 00:09:05 - Taking ownership of your career path 00:10:26 - Upskilling for customer success and beyond 00:11:39 - Parting advice and joining the agency world 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Dana Soza: Dana's LinkedIn: https://www.linkedin.com/in/danasoza

    14min

  8. 12 DE NOV.

    Pull yourself together | Irwin Hipsman

    Episode 138: Most companies are squandering a golden opportunity. ⏱️ Timestamps: 00:00:00 - Everyone wants success, no one wants data work 00:00:23 - Introducing Irwin 00:01:27 - Why customer contact databases fall short 00:03:58 - Data responsibility: Who should own it? 00:04:47 - Clean data unlocks limitless potential 00:06:30 - The value of a full customer contact database 00:08:08 - Automation and AI: Duh, isn’t data obvious? 00:09:00 - Getting CSMs to care about clean data 00:10:33 - The challenge of digital customer success 00:11:03 - Overcoming the data paradox in the industry 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Irwin Hipsman: Irwin's LinkedIn: https://www.linkedin.com/in/irwinhipsman/ Mentioned in this episode: And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

    15min
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Classificações e avaliações

4,8
de 5
6 avaliações

Sobre

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

Informações

  • Criado por
    Lifetime Value Media
  • Anos de atividade
    2023 - 2024
  • Episódios
    100
  • Classificação
    Explícito
  • Copyright
    © 2024 Lifetime Value Media
  • Site do podcast
    The Daily Standup

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