Not Just Lashes: The Good, Bad, and Ugly

Envoice Media

Welcome to "Not Just Lashes: The Good, Bad, and Ugly," your go-to podcast for everything and anything in the lash industry! Hosted by Shannique and Dixie, they both operate one of the top rated beauty salons in Los Angeles, Glam Spa. Join us as we delve deep into the ever-evolving lash universe, from the latest trends in lash extensions to indispensable tips for lash technicians. Whether you're a seasoned lash artist, a budding technician, or simply a lash enthusiast, this podcast is tailored just for you. Each episode is packed with valuable insights and knowledge, featuring interviews with industry experts, deep dives into lash products and techniques, and honest discussions about the challenges and triumphs in the lash business. "Not Just Lashes" is more than just a podcast; it's a platform for professionals and enthusiasts alike to share experiences, expertise, and advice. Our goal? To inform, educate, and inspire our listeners, helping you navigate the complexities of the lash industry with confidence and creativity. Stay tuned for episodes that promise to enlighten, entertain, and elevate your lash game. "Not Just Lashes: The Good, Bad, and Ugly" is coming soon to illuminate the beauty world, one lash at a time. Subscribe now and be part of our lash-loving community. Let's embark on this thrilling journey together, because in the world of lashes, there's always more to explore! 💗

  1. FEB 19

    How to Handle Bad Yelp Reviews Like a Pro!

    Struggling with bad reviews? Don’t panic! We’ll guide you on how to professionally respond to unhappy clients, turn negative experiences into learning opportunities, and protect your lash business reputation. 👉 Whether you’re a lash artist, salon owner, or beauty business entrepreneur, this episode is packed with must-know strategies to help you thrive in the industry. 🔔 Don’t forget to like, comment, and subscribe for more lash business tips! 💡 Topics Covered: ✔️ How to professionally respond to negative reviews ✔️ Turning 1-star reviews into loyal clients ✔️ The do’s & don’ts of handling customer complaints ✔️ Building a strong online reputation for your lash business 00:33 Introduction to Not Just Lashes  00:47 Handling Reviews and Miscommunications  04:08 Importance of Communication with Clients  10:19 Review Analysis and Owner Responses  24:08 Customer Confrontation Escalates  24:57 Handling Negative Reviews Professionally  26:48 Effective Communication with Clients  29:42 Personal Experiences with Client Issues  31:39 Learning from Negative Feedback  33:53 Dealing with Difficult Clients  41:41 Preventative Measures for Client Satisfaction  📌 Let’s connect! Drop a comment below: What’s the worst review your salon has ever received? How did you handle it? 👇 ✨ Follow us for more lash biz tips: 📸 Instagram: Notjustlashespodcast 🎤 Listen on Spotify/Apple Podcasts: Not Just Lashes: The Good, Bad, and Ugly 🔥 #LashBusiness #LashSalon #BeautyBusiness #LashArtist #LashExtensions #SalonMarketing #YelpReviews #ClientRetention #LashBoss #EntrepreneurLife #SmallBusinessTips #LashTech #BusinessGrowth

    46 min
  2. JAN 1

    How Tariffs and Trends Will Shape the Beauty Industry in 2025

    The beauty industry is constantly evolving, but with 2025 bringing potential changes in tariffs and global trade policies, lash artists and salon owners face new challenges. In this episode of Not Just Lashes, hosts Shannique and Dixie dive into the impact of international tariffs on lash products and beauty supplies, offering actionable advice and insights to help beauty professionals adapt and thrive. From the rising costs of imported materials like lash extensions, adhesives, and tools to the importance of strong vendor relationships, this episode explores how business owners can navigate an unpredictable economy. Drawing on their years of experience running one of LA's top salons, Shannique and Dixie share their strategies for staying ahead of the curve, managing costs, and maintaining client satisfaction without breaking the bank. As prices rise across the board, many lash artists are reevaluating their pricing models and service offerings. Should you raise your rates? How can you offer value to clients while covering your costs? The conversation takes a practical approach to finding a balance between affordability and profitability in a highly competitive industry. We also highlight the value of supporting local businesses and diversifying your product offerings. By partnering with nearby vendors and exploring unique handmade products, you can cut costs and strengthen your community ties. We reflect on how salon owners can work together to share resources, trade supplies, and foster a supportive network within the beauty industry. Preparation is key for 2025. Stocking up on essential supplies during sales, rethinking your budget, and anticipating potential changes in client behavior are just a few of the steps you can take to safeguard your business. The episode wraps up with a discussion on why creativity, adaptability, and community are the cornerstones of success in the beauty industry, no matter what challenges arise. Tune in to learn: How tariffs and rising costs may impact lash artists and salon owners in 2024.Why strong vendor relationships and local partnerships are more important than ever.Practical ways to adjust pricing, stretch your budget, and support your clients.Predictions for beauty trends and client behaviors in the coming year. Timestamps: 00:00 Introduction and Opening Remarks  00:46 Understanding Tariffs and Their Impact  03:23 Challenges in the Beauty Industry  04:54 Strategies for Business Preparedness  07:54 Supporting Local and Small Businesses  10:44 Navigating Price Increases and Client Retention  14:46 Creative Solutions for Cost Management  21:33 Navigating Vendor Relationships  24:09 Community Involvement and Local Support  28:31 Financial Awareness and Budgeting  34:19 Adapting Business Strategies  36:44 Closing Thoughts and Future Outlook Instagram: @NotJustLashesPodcast Thanks for watching and Happy lashing 💕✨ #LashArtists #BeautyBusiness #Tariffs2025 #LashExtensions #SalonTips #NotJustLashes #BeautyTrends

    38 min
  3. 12/11/2024

    Illuminating the Lash Industry with CosmoGlo's Founder Mary Harcourt

    In this episode of Not Just Lashes, hosts Shannique and Dixie meet with Mary Harcourt, founder and CEO of CosmoGlo. Mary shares her journey from a frustrated lash artist battling poor lighting to inventing a revolutionary product that transformed the beauty industry. She discusses the inspiration behind CosmoGlo, the challenges of starting a new venture during covid, and the process of taking her idea from a napkin sketch to a bestselling product. Mary’s story of innovation, persistence, and success offers valuable insights and motivation for aspiring entrepreneurs. Tune in to learn about the trials, triumphs, and future plans for CosmoGlo.  00:00 Lighting Struggles and the Birth of an Idea  00:23 Introducing Mary Harcourt 02:07 The Frustrations of a Lash Artist  03:14 The Cocktail Napkin Sketch  09:06 Prototyping and Early Challenges  12:56 COVID-19: A Catalyst for Innovation  14:43 From Prototype to Production  18:08 Launching the Product and Overcoming Hurdles  21:37 Manufacturing and Personal Touch  24:07 The Instruction Manual Fiasco  25:40 Lessons Learned from the First Batch  26:00 Future Plans and Product Development  28:45 Navigating the Pandemic  30:03 Balancing Business and Personal Life  38:49 Advice for Aspiring Entrepreneurs  44:24 The Importance of Taking Action  46:55 Conclusion and Final Thoughts Instagram: @NotJustLashesPodcast Thanks for watching and Happy lashing 💕✨ Links: https://thecosmoglo.com/ https://maryharcourt.com/

    48 min
5
out of 5
14 Ratings

About

Welcome to "Not Just Lashes: The Good, Bad, and Ugly," your go-to podcast for everything and anything in the lash industry! Hosted by Shannique and Dixie, they both operate one of the top rated beauty salons in Los Angeles, Glam Spa. Join us as we delve deep into the ever-evolving lash universe, from the latest trends in lash extensions to indispensable tips for lash technicians. Whether you're a seasoned lash artist, a budding technician, or simply a lash enthusiast, this podcast is tailored just for you. Each episode is packed with valuable insights and knowledge, featuring interviews with industry experts, deep dives into lash products and techniques, and honest discussions about the challenges and triumphs in the lash business. "Not Just Lashes" is more than just a podcast; it's a platform for professionals and enthusiasts alike to share experiences, expertise, and advice. Our goal? To inform, educate, and inspire our listeners, helping you navigate the complexities of the lash industry with confidence and creativity. Stay tuned for episodes that promise to enlighten, entertain, and elevate your lash game. "Not Just Lashes: The Good, Bad, and Ugly" is coming soon to illuminate the beauty world, one lash at a time. Subscribe now and be part of our lash-loving community. Let's embark on this thrilling journey together, because in the world of lashes, there's always more to explore! 💗