20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inquisitive banter, your hosts will tackle hard issues facing community managers in their day-to-day struggles, and yes, over a beer. From starting new communities, digitally transforming enterprise culture, moderation, and globalization techniques are all up for discussion.
Episode 60 - Community Platform Vendor Selection and Where Does One Focus
Hosts Michael Sandoval and Chris Detzel talk about how one goes through a community platform vendor selection. The easy thing we want to do is slip into features and technology, but the first step is defining what you want your community to be. Listen to our chat and find out the key steps.
Episode 59 - Engagement, Webinars, Content and "That's Not My Pile of Sh*t"
In this episode, Michael and Chris talk about the following:
1. In the summer time traffic goes down on communities, how do you talk to your executives about this?
2. Sometimes you can't do everything, so you have to prioritize. You have to know what is and what is not your pile of sh*t to prioritize
3. Working with different cultures has developed both Chris and Michael's understanding of best ways to work
4. When you work with IT, IT really does need to be more than "keeps the lights on" they need to speak business language and help the business make solid business decisions
Episode 58 - Multiple Stressors at Work and How to Deal!
Chris and Michael talk about stressors at work and how we deal with it. We both go into some detail of what is stressing us out at work and then we kind of talk about how we deal with it. Sometimes it's good to talk to someone, like Chris and Michael do about what is stressing them out and then, it's all good. What are some of your stressors? Find out ours!
Episode 57 - Given Millions of Dollars We Would Invest in Content for our Community
When you get a new boss at work, you have to conform to how they think and what they need. In this session, we talk about the opportunity in working with a new boss. Chris was asked, if given a billion dollars, what would you do to expand your community and expand it fast. Michael and Chris go over that scenario. Guess what, it all starts with CONTENT, CONTENT and CONTENT!!!
Episode 056 - Before Online Community Go-Live and After Go-Live
In this episode Michael congratulates Chris with the Reltio Community Go-live. They get in a discussion around the content strategy and the tactics that drive community activity for the future. Both Michael and Chris believe that engaging content is the key to the present and future success of communities.
1. Customer & Partner content seeding
2. Long document content seeding (Blogs, Wiki's, etc..)
3. Check out the Reltio Community here: https://community.reltio.com/home
Episode 055 - Community Launch Almost Here for Reltio Community
In this episode Michael and Chris talk before the launch of Reltio Community. Chris walks through the "before" the launch of the community and talks about some of the tactics. Here are some questions that we answered.
Content is queen
How do you find the content you need?
How do you seed content from customers and partners?
How do you find users?
How do you find community content?