46 min

Preparing for 2024: Community Trends and Data Strategies Peers Over Beers - Community Experts Podcast

    • Technology

This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for community management in 2024.
Some of the main topics covered include:
How community teams are adapting to doing more with smaller teams by prioritizing programs, leveraging cross-functional partnerships, and using technology like AI.Strategies for consistently engaging community members through innovative formats like "thought leader" sessions and getting customer feedback on new features.Optimizing virtual and in-person events to drive value, including hybrid models and facilitation techniques.Unifying data across platforms to get a holistic view of community metrics and tie back to business objectives.Leveraging community insights for product innovation by facilitating small group customer feedback sessions.Tips for community professionals like starting small by focusing on 1-2 metrics or partnerships to showcase value.Overall, Christopher and Nicole have an insightful discussion about community management best practices, especially around engagement, measurement, and showcasing value.

This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for community management in 2024.
Some of the main topics covered include:
How community teams are adapting to doing more with smaller teams by prioritizing programs, leveraging cross-functional partnerships, and using technology like AI.Strategies for consistently engaging community members through innovative formats like "thought leader" sessions and getting customer feedback on new features.Optimizing virtual and in-person events to drive value, including hybrid models and facilitation techniques.Unifying data across platforms to get a holistic view of community metrics and tie back to business objectives.Leveraging community insights for product innovation by facilitating small group customer feedback sessions.Tips for community professionals like starting small by focusing on 1-2 metrics or partnerships to showcase value.Overall, Christopher and Nicole have an insightful discussion about community management best practices, especially around engagement, measurement, and showcasing value.

46 min

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