Product Chats Podcast

Pragmatic Institute
Product Chats Podcast

Interviews with leading product experts uncover insights for product professionals. Hosted by Rebecca Kalogeris of Pragmatic Institute, this show explores timeless and timely topics in product management and product marketing. We dive into actionable tips, best practices, and advice from product leaders to help you manage, design, develop, and market products through every stage of the product life cycle. Learn more at www.pragmaticinstitute.com

  1. NOV 22

    Redefining CX with Cairo Kenan Marsh | Pragmatic Institute

    What does it take to design customer experiences that truly resonate?  In this episode of the Pragmatic Product Chat Series, host Rebecca Kalogeris sits down with Cairo Kenan Marsh, founder and executive partner of Relativ*, to explore the critical role of relationship-driven customer experiences in today’s market. Cairo draws from his extensive experience working with major brands across the U.S. and Asia to explain why understanding customer problems is the foundation of creating impactful experiences.  The conversation uncovers the key differences between customer journeys and customer experiences, emphasizing that every interaction shapes a customer’s perception of a brand. Cairo highlights the need for businesses to design with both the tangible results customers want and the emotions they experience along the way. From blending data and creativity to navigating cultural differences in global markets, Cairo shares practical advice for companies looking to strengthen relationships and deliver meaningful experiences.  Tune in for actionable insights on measuring the ROI of experience investments, leveraging AI to personalize interactions, and navigating the nuances of B2B and B2C customer engagement.  For detailed takeaways, show notes, and more, visit: www.pragmaticinstitute.com/resources/podcasts  Pragmatic Institute is the global leader in Product, Data, and Design training and certification programs for working professionals. Learn more at www.pragmaticinstitute.com.

    42 min
4.7
out of 5
27 Ratings

About

Interviews with leading product experts uncover insights for product professionals. Hosted by Rebecca Kalogeris of Pragmatic Institute, this show explores timeless and timely topics in product management and product marketing. We dive into actionable tips, best practices, and advice from product leaders to help you manage, design, develop, and market products through every stage of the product life cycle. Learn more at www.pragmaticinstitute.com

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