Redefining Hospitality Loyalty with John Sutton Founder of Journey

In this episode of Good Morning Hospitality, Michael Goldin, Brandreth Canaley, and Wil Slickers welcome special guest John Sutton, co-founder of Journey, to explore the evolving landscape of loyalty programs in the hospitality sector.

They discuss how Journey is setting new standards for guest engagement and loyalty beyond traditional hotel stays and short-term rentals. John shares his insights into creating seamless experiences that cater to modern travelers' needs.

The conversation also touches on recent industry trends, the role of tech in building guest relationships, and how loyalty programs are transforming in the digital age.

Don’t miss this deep dive into what’s next for hospitality loyalty!

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Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!

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