100 episodes

Retail is a battleground. Retailers no longer have the luxury of customers walking in without researching their buy first. People are checking Amazon and other online retailers well before stepping in your store and even while standing in your aisles. How do you increase sales, reduce employee churn, and become a retail destination?

Retail Today with Bob Phibbs is a two-minute daily digest guiding retailers on the latest tips, techniques, and tools for closing more sales effectively and effortlessly no matter your brand, location, or product line. No matter your industry, background, location, or outlook on retail’s future, Retail Today has the insight and clarity you need to gain more ground with your business.

Meet Bob Phibbs, Your Host of Retail Today:

Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors. That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work. Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.

Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, Husqvarna, Vera Bradley, Yamaha - those are just a handful of the thousands of household brands who trust Bob Phibbs’ King Midas touch.

Bob Phibbs was named one of the top retail influencers for the past five years, including LinkedIn’s Top Voice about retail in 2018. He is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and The Wall Street Journal. He also provided business makeovers to The Los Angeles Times.

Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top. Bob’s direct influence generated the highest increase in sales from South Coast Plaza, which was the highest-grossing mall in the USA at that time.

Here’s a rundown of Bob’s expertise and the results he generates for clients:

+ 30 years experience creating and implementing exceptional retail shopping experiences
+ Proven sales increase from 20-50% within months
+ Exceptionally strong record of creating winning teams
+ Launched new brands
+ A seasoned, skilled leader of executive, product development, and traditional marketing teams
+ Online virtual sales trainer for thousands of brick and mortar stores
+ A leading expert in franchise development, franchisee support, and new business development
+ Known for accelerating success in visual merchandising, sales strategies, and business makeovers

See why over 50 top retailers and influencers recommend Bob Phibbs the Retail Doctor on LinkedIn.

Start a Conversation:

If you love what you heard on Retail Today, connect with Bob Phibbs by visiting retaildoc.com or emailing bob@retaildoc.com.

Retail Today with Bob Phibbs, The Retail Docto‪r‬ Retail Today with Bob Phibbs, the Retail Doctor

    • Management
    • 4.7 • 7 Ratings

Retail is a battleground. Retailers no longer have the luxury of customers walking in without researching their buy first. People are checking Amazon and other online retailers well before stepping in your store and even while standing in your aisles. How do you increase sales, reduce employee churn, and become a retail destination?

Retail Today with Bob Phibbs is a two-minute daily digest guiding retailers on the latest tips, techniques, and tools for closing more sales effectively and effortlessly no matter your brand, location, or product line. No matter your industry, background, location, or outlook on retail’s future, Retail Today has the insight and clarity you need to gain more ground with your business.

Meet Bob Phibbs, Your Host of Retail Today:

Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors. That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work. Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.

Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, Husqvarna, Vera Bradley, Yamaha - those are just a handful of the thousands of household brands who trust Bob Phibbs’ King Midas touch.

Bob Phibbs was named one of the top retail influencers for the past five years, including LinkedIn’s Top Voice about retail in 2018. He is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and The Wall Street Journal. He also provided business makeovers to The Los Angeles Times.

Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top. Bob’s direct influence generated the highest increase in sales from South Coast Plaza, which was the highest-grossing mall in the USA at that time.

Here’s a rundown of Bob’s expertise and the results he generates for clients:

+ 30 years experience creating and implementing exceptional retail shopping experiences
+ Proven sales increase from 20-50% within months
+ Exceptionally strong record of creating winning teams
+ Launched new brands
+ A seasoned, skilled leader of executive, product development, and traditional marketing teams
+ Online virtual sales trainer for thousands of brick and mortar stores
+ A leading expert in franchise development, franchisee support, and new business development
+ Known for accelerating success in visual merchandising, sales strategies, and business makeovers

See why over 50 top retailers and influencers recommend Bob Phibbs the Retail Doctor on LinkedIn.

Start a Conversation:

If you love what you heard on Retail Today, connect with Bob Phibbs by visiting retaildoc.com or emailing bob@retaildoc.com.

    3 Steps Every Retail Must Take This Holiday Season | Retail Today With Bob Phibbs, the Retail Doctor

    3 Steps Every Retail Must Take This Holiday Season | Retail Today With Bob Phibbs, the Retail Doctor

    Holiday retail spending is projected to be 1.5% higher than 2019, a remarkable statistic given the utter chaos our world is still facing due to COVID-19. In this episode of Retail Today with Bob Phibbs, the Retail Doctor, you will see three key steps every retailer must take to make the most of this holiday season.
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    We are now living in a post-pandemic marketplace. You can keep losing market share...or you can win now with SalesRX, the #1 online retail sales training program in the world. Learn more at salesrx.com.

    • 28 min
    Trump's Out, Biden's In - What's It Mean for Retailers | Retail Today With Bob Phibbs, the Retail Doctor

    Trump's Out, Biden's In - What's It Mean for Retailers | Retail Today With Bob Phibbs, the Retail Doctor

    Hey everybody. It's Bob Phibbs, the Retail Doc. Thanks for joining me this afternoon. You know, the big news was that the election is over and now, what for retail? I've been answering that question all day and I thought I would quickly share some of my thoughts with you, because particularly in the U.S. we have had an awful lot of interest from both sides and the news media, trying to get us to guess what's going to happen and what's next, and has gone back and forth for days now. But honestly, for months we have been dealing with this and what we are noticing as we look forward is that there's going to be an increased pandemic response. That should be good news for retailers because people who feel safer are more likely to go out and spend their money. It's that simple.
    We have noticed that around the world as lockdowns have been threatened, as people have ended up finding that they're accounts are growing by leaps and bounds, that people get nervous. We do not like to shop when we are nervous. Fortunately, that's what the game is right now. Number two is people are drawn by another round of stimulus. Hopefully, that's going to help. That certainly helped retailers before and we will look forward to having stability in the supply chains in the near future. That's another thing that we have to be thinking about, what is possible because when we look at the future and be drawn to what could happen in a good way, it tends to affect the way that we run our businesses.
    I want you to be thinking as a retailer, is that people want to feel familiarity not friction. We are tired of being drawn into the race by two people who don't know us, of being told what we should think and feel, and no matter what side you're on, and I am trying to be respectful of both sides, to understand that people are going to be coming back to a familiarity of feeling. That's why the holidays are going to be so important. That's why I think we could be on the cusp of a new hedonism because people have not been spending their money and they are going to look at friends and family differently, and how can they show their love? 
    My question to you as a retailer is, what's one thing you can do to create an inviting, comfortable place for anybody to be in your store? The danger of so many retailers right now is we let people's personal lives get entwined on the sales floor and I think that's really dangerous. You need to be able to pivot conversations, and you need to realize that what did it take for this person to leave their home where they may have felt safer, to actually go out in the world, whether they are wearing a mask or not, but to go into your brick and mortar store? We do not want to hear more headlines. We don't want to hear more division. We don't want to hear more chaos. What we want is the familiarity that comes with shopping, and the reward that comes from discovering something we didn't even know we wanted, but taking it home with us.
    I understand that retailers have got an omnichannel experience that we are trying to experience and I get all of that, but as stores reopen, that training of what you should be like and what you should not be like, has to be foremost in your managers' minds instead of just doing more tasks and moving more merchandise from over here and sweeping this and cleaning that. We have got to end up realizing you're going to have to come up with a feeling when people come into your store and your brand. If not, it's going to be determined by your employees who might be feeling more vulnerable, who might be feeling less secure, more secure, doesn't matter, but you can't afford to have that Wild West of feelings on your sales floor, because people shop who are hopeful. It's that simple.
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    If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Th

    • 10 min
    Is Amazon Killing In-Person Grocery Shopping to Make Us Buy Online? | Retail Today With Bob Phibbs, the Retail Doctor

    Is Amazon Killing In-Person Grocery Shopping to Make Us Buy Online? | Retail Today With Bob Phibbs, the Retail Doctor

    Amazon acquired Whole Foods several years ago and many felt they would add their technology and transform Whole Foods into the grocery store of the future. The reality is a different story as they open their Amazon fresh stores. What does that portend for grocery and shopping in-store?
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    If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!

    • 8 min
    Levi's Versus GAP: Leading or Running Away | Retail Today With Bob Phibbs, the Retail Doctor

    Levi's Versus GAP: Leading or Running Away | Retail Today With Bob Phibbs, the Retail Doctor

    GAP made news this week closing up to 80% of their mall stores. Meanwhile Levi's is opening 100. What's the difference and what clues should other retailers take from the comparison? Join me for this episode of Retail Today with Bob Phibbs, The Retail Doctor.
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    If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!

    • 13 min
    Are You Approaching Customers With Dollar Signs in Your Eyes? | Retail Today With Bob Phibbs, the Retail Doctor

    Are You Approaching Customers With Dollar Signs in Your Eyes? | Retail Today With Bob Phibbs, the Retail Doctor

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    If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!

    • 12 min
    How to Get Your Retail Stores Ready for the Holidays | Retail Today With Bob Phibbs, the Retail Doctor

    How to Get Your Retail Stores Ready for the Holidays | Retail Today With Bob Phibbs, the Retail Doctor

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    If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!

    • 4 min

Customer Reviews

4.7 out of 5
7 Ratings

7 Ratings

Gwenott ,

Honesty

I love these! They are quick snippets that I can listen to and let bounce around in my brain all day. It’s nice to just have one small thing to work on each day. It is making me a more mindful retailer!

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