100 episodes

Retail is a battleground. Retailers no longer have the luxury of customers walking in without researching their buy first. People are checking Amazon and other online retailers well before stepping in your store and even while standing in your aisles. How do you increase sales, reduce employee churn, and become a retail destination?

Retail Today with Bob Phibbs is a two-minute daily digest guiding retailers on the latest tips, techniques, and tools for closing more sales effectively and effortlessly no matter your brand, location, or product line. No matter your industry, background, location, or outlook on retail’s future, Retail Today has the insight and clarity you need to gain more ground with your business.

For longer form interviews, checkout Bob‘s podcast Tell Me Something Good About Retail.

Meet Bob Phibbs, Your Host of Retail Today:

Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors. That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work. Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.

Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Yamaha - those are just a handful of the thousands of household brands who trust Bob Phibbs.

Bob Phibbs was named one of the top retail influencers for the past five years, including LinkedIn’s Top Voice about retail. Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and The Wall Street Journal. He also provided business makeovers to The Los Angeles Times.

Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top. Bob’s direct influence generated the highest increase in sales from South Coast Plaza, which was the highest-grossing mall in the USA at that time.

Here’s a rundown of Bob’s expertise and the results he generates for clients:

+ 30 years experience creating and implementing exceptional retail shopping experiences
+ Proven sales increase from 20-50% within months
+ Exceptionally strong record of creating winning teams
+ Launched new brands
+ A seasoned, skilled leader of executive, product development, and traditional marketing teams
+ Online virtual sales trainer for thousands of brick and mortar stores
+ A leading expert in franchise development, franchisee support, and new business development
+ Known for accelerating success in visual merchandising, sales strategies, and business makeovers

See why over 50 top retailers and influencers recommend Bob Phibbs the Retail Doctor on LinkedIn.

Start a Conversation:

If you love what you heard on Retail Today, connect with Bob Phibbs by visiting retaildoc.com or emailing bob@retaildoc.com.

Retail Today with Bob Phibbs, The Retail Doctor Retail Today with Bob Phibbs, the Retail Doctor

    • Business
    • 4.7 • 7 Ratings

Retail is a battleground. Retailers no longer have the luxury of customers walking in without researching their buy first. People are checking Amazon and other online retailers well before stepping in your store and even while standing in your aisles. How do you increase sales, reduce employee churn, and become a retail destination?

Retail Today with Bob Phibbs is a two-minute daily digest guiding retailers on the latest tips, techniques, and tools for closing more sales effectively and effortlessly no matter your brand, location, or product line. No matter your industry, background, location, or outlook on retail’s future, Retail Today has the insight and clarity you need to gain more ground with your business.

For longer form interviews, checkout Bob‘s podcast Tell Me Something Good About Retail.

Meet Bob Phibbs, Your Host of Retail Today:

Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors. That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work. Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.

Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Yamaha - those are just a handful of the thousands of household brands who trust Bob Phibbs.

Bob Phibbs was named one of the top retail influencers for the past five years, including LinkedIn’s Top Voice about retail. Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and The Wall Street Journal. He also provided business makeovers to The Los Angeles Times.

Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top. Bob’s direct influence generated the highest increase in sales from South Coast Plaza, which was the highest-grossing mall in the USA at that time.

Here’s a rundown of Bob’s expertise and the results he generates for clients:

+ 30 years experience creating and implementing exceptional retail shopping experiences
+ Proven sales increase from 20-50% within months
+ Exceptionally strong record of creating winning teams
+ Launched new brands
+ A seasoned, skilled leader of executive, product development, and traditional marketing teams
+ Online virtual sales trainer for thousands of brick and mortar stores
+ A leading expert in franchise development, franchisee support, and new business development
+ Known for accelerating success in visual merchandising, sales strategies, and business makeovers

See why over 50 top retailers and influencers recommend Bob Phibbs the Retail Doctor on LinkedIn.

Start a Conversation:

If you love what you heard on Retail Today, connect with Bob Phibbs by visiting retaildoc.com or emailing bob@retaildoc.com.

    Recession or not?

    Recession or not?

    Many pundits in the media are going to talk us into a Recession or maybe we're already in one. Doesn't matter at the holidays. 

    • 1 min
    I Can’t Get My Crew To Take the Training

    I Can’t Get My Crew To Take the Training

    Training has to be something you do, not something you did. The problem with not training your crew is they bring whatever bad impressions of how to help customers and retail in general right onto your sales floor. Here is what to do. And find out more about my online retail sales training program at SalesRX.com

    • 1 min
    How To Get Over Procrastination and Find the Time

    How To Get Over Procrastination and Find the Time

    Retailers can have a tough time setting goals and priorities. This means they often say, "but I don't have the time." You do, you just aren't looking at it the right way. This extended episode will help you see how to get over procrastination. 

    • 17 min
    How To Get Customers Over Shipping Delays

    How To Get Customers Over Shipping Delays

    A question from Doug about getting customers to not be angry with supply chain challenges. 

    • 2 min
    To keep or let go, that is the question

    To keep or let go, that is the question

    Question: a new hire has been like four out of six shifts spoken to her twice. Am I crazy to let her go and possibly have to reduce my store hours while I take maternity leave soon? 

    • 1 min
    Life doesn’t suck, so why sound like it?

    Life doesn’t suck, so why sound like it?

    Today I'm sharing a tip about your mindset. Get it right and you sell more, you meet more engaging people, you enjoy your life. Miss it, and you talk in the language of disappointment. 

    • 2 min

Customer Reviews

4.7 out of 5
7 Ratings

7 Ratings

Gwenott ,

Honesty

I love these! They are quick snippets that I can listen to and let bounce around in my brain all day. It’s nice to just have one small thing to work on each day. It is making me a more mindful retailer!

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