Systems Rehab | Client Experience Systems for Service Providers

Kenniqua Lewter - Client Experience Systems Strategist
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You’re incredible at what you do. Clients rave about your work. But behind the scenes? That’s where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn’t where it could be, and your systems don’t fully support the experience you want your clients to have. Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience. Hosted by Client Experience System Strategist & HoneyBook Educator, Kenniqua Lewter, each episode blends strategy, mindset, and behind-the-scenes insight to help service providers: Built client experience systems that not only save you time but also increase referrals, retention, and revenue. Learn how to set up client management tools, workflows, and client delivery support systems that enhance every stage of the client journey, from onboarding to offboarding and everything in between. Discover how to use feedback loops, referral systems, and intentional touchpoints to strengthen relationships and boost client loyalty. Hear how other service providers are managing their client systems, content workflows, and day-to-day operations so you can get inspired by what’s working in businesses just like yours.  Listen in on real client transformations, clarity calls, and stories that highlight how simple shifts in systems can save hours each week and create a seamless client experience. Hear real stories of client transformations and behind-the-scenes looks at the exact systems Kenniqua is implementing, revamping, or ditching in her own business. From client journey mapping to client experience enhancers and everything in between that makes your client experience seamless, this podcast is your go-to for creating a business backend that frees up your time and keeps clients coming back for more. Whether you’re stuck in chaos or ready to scale with intention, Systems Rehab will help you design a client experience that simplifies operations, drives revenue, and turns dream clients into lifelong clients. Grab your favorite drink, hit play, and let’s rehab your systems together. 🌿Connect with Kenniqua Lewter Threads & Instagram @Kenniqua.Lewter Website: www.YourSystemsPro.comJoin me live on YouTube @KenniquaJ every Tuesday at 12pm EST. ♥️Don’t forget to subscribe, rate, and review the Systems Rehab Podcast!

  1. 3 DE SET.

    How To Get Repeat Clients (Keep them Coming Back Again and Again!) | Ep.25

    Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers use client experience systems to streamline every step, from inquiry to offboarding.  In this episode of Systems Rehab Live, I’m breaking down: ✅ Why client experience is more than just “being nice” or delivering quality work ✅ How small gaps in communication and process kill retention and referrals ✅ Three client experience systems you can implement today to keep clients coming back I’ll also share a personal story from an underwhelming nail salon visit (spoiler: the pedicure looked good, but the experience left me questioning if I’d ever go back). It’s proof that results alone don’t guarantee repeat business. What You’ll Learn in This Episode How to design an aligned inquiry-to-onboarding flow so clients get clear next steps from the moment they reach out.Why communication matters—and how proactive updates build trust and eliminate guesswork.The power of systemized offboarding + feedback to generate repeat bookings, testimonials, and referrals on autopilot.By the end of this episode, you’ll know how to build a seamless client experience that creates happy, loyal clients who return (and send others your way). 🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE  🌿Prefer to watch the video? Check it out on YouTube.  🌿Work With Me: www.yoursystemspro.com 🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE 🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter 🌿Follow me on YouTube, @KenniquaLewter Send Me A Text! Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Book a Free 20-Minute Clarity CallI’ll help you identify the #1 system or tech gap holding you back and what to do next.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    44min
  2. Scaling Your Business with Systems, Delegation, and Sales (ft. Cassandra Barrett) | Ep.24

    27 DE AGO.

    Scaling Your Business with Systems, Delegation, and Sales (ft. Cassandra Barrett) | Ep.24

    In this episode of the Systems Rehab Podcast, I sit down with Cassandra Barrett, a powerhouse business operations consultant, to unpack what it really takes to scale a business into an agency model. And here’s the fun part: instead of just keeping it theory-based, Cassandra actually used my business as the example. Since I’ve been exploring what it could look like to grow into an agency in the future, she walked me through step by step how to think about scaling, delegation, and building a sales process that doesn’t feel overwhelming. We talk through: The shift from solo entrepreneur to agency ownerHow to delegate effectively without losing your personal touchWhy building relationships in sales is more powerful than quick winsThe balance between inbound and outbound marketingHow systems can help you stop chasing every client and start scaling sustainablyIf you’ve been thinking about growing beyond just yourself or you’ve wondered what it really looks like to build an agency model that aligns with your revenue goals, this episode gives you a front-row seat to that process. Connect with the guest, Cassandra Barrett, Senior Business Analyst + Ops of Handled Oc. Visit her website at www.handledoc.com and follow on LinkedIn  Connect with the host, Kenniqua Lewter 🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE  🌿Work With Me: www.yoursystemspro.com 🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE 🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter 🌿Follow me on YouTube, @KenniquaLewter Send Me A Text! Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    39min

  3. 20 DE AGO.

    Can Cycle Syncing Make You More Productive? I’m Really Curious | Ep.23

    What if your work and creativity didn’t have to fight against your body, but flowed with it instead? In this episode, I’m diving into cycle syncing and how I’m starting to experiment with aligning my business tasks and content creation to the natural rhythms of my cycle. I’ll share why this approach caught my attention, how I’m planning to put it into practice, and the benefits I hope to experience along the way.  Also, I just got a special guest booked who is an expert in syncing her cycle to her work. Our session isn't scheduled until October, so please make sure you're subscribed to the podcast so you don't miss this episode. 😃 🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE  🌿Prefer to watch the video? Check it out on YouTube.  🌿Work With Me: www.yoursystemspro.com 🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE 🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter 🌿Follow me on YouTube, @KenniquaLewter Send Me A Text! Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    18min

  4. 13 DE AGO.

    Your Back-to-Business Game Plan (Summer Is Over!) | Ep.22

    Summer’s winding down, maybe you’ve been juggling family, vacations, or just taking a much-needed break, and now it’s time to get back into the swing of things. In this episode, I’m all about helping you get back to business with confidence and clarity. I’ll share practical tips on how to evaluate your availability, audit your business and your client management system (including how to reconnect with past clients!), and review your service offerings to make sure they truly align with your goals and how you want to show up in Q4. If you’re ready to simplify your systems and serve your dream clients with ease as we head into the last quarter, this episode is made for you!  🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE  🌿Prefer to watch the video? Check it out on YouTube.  🌿Work With Me: www.yoursystemspro.com 🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE 🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter 🌿Follow me on YouTube, @KenniquaLewter Send Me A Text! Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    17min
  5. Navigating Life's Seasons: Systems and Synergy with Crystal P. Sherrill | Ep.21

    6 DE AGO.

    Navigating Life's Seasons: Systems and Synergy with Crystal P. Sherrill | Ep.21

    In this episode, I’m joined by Vision + Operation Strategist, Crystal P. Sherrill, for a powerful conversation about what it really looks like to navigate life’s many seasons while running a business. We’re talking about why work-life balance might be a myth, and how creating synergy through systems can help you feel more aligned, focused, and in control, no matter what season you’re in. Crystal shares her approach to prioritizing what matters most, how accountability helps her stay grounded, and why not every system is one-size-fits-all (and that’s okay!). This episode is full of real talk and practical gems, especially if you’ve been feeling pulled in all directions lately. Here’s what we dive into: Why we don’t believe in work-life “balance” the way it’s usually talked aboutHow to create synergy in your life using systems that actually support youThe mindset shift that helped me start prioritizing based on seasons, not just schedulesWhy accountability isn’t just helpful, it’s essentialHow to build systems that work for your unique life and goalsHow to connect with Crystal P.Sherrill Plan To Focus  Instagram Book Crystal Recommends: 📚The Courage to Be Disliked — a must-read if you’re working on showing up more authentically and letting go of the fear of rejection. How to connect with the host, Kenniqua Lewter 🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE  🌿Prefer to watch the video? Check it out on YouTube.  🌿Work With Me: www.yoursystemspro.com 🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE 🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter 🌿Follow me on YouTube, @KenniquaLewter Send Me A Text! Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Book a Free 20-Minute Clarity CallI’ll help you identify the #1 system or tech gap holding you back and what to do next.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    36min

  6. 23 DE JUL.

    Save 10+ Hours Every Week with 3 Simple Systems for Service Providers | Ep.20

    If you’ve ever felt like your client experience is a bit… chaotic, this episode is for you. I’m breaking down how to create systems that actually save you time and give your clients a smoother, more elevated experience. Inside this episode, I’m walking you through: Why your systems should support the way you want to work (and live)How to map out your client journey from inquiry to offboardingThe 3 core systems every service provider needs to improve deliverySimple ways to start implementing systems today, without getting overwhelmedWhether you're tired of repeating the same manual tasks or just want to feel more in control behind the scenes, this episode will help you lay the foundation for systems that work with you 🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE  🌿Prefer to watch the video? Check it out on YouTube.  🌿Work With Me: www.yoursystemspro.com 🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE 🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter 🌿Follow me on YouTube, @KenniquaLewter Send Me A Text! Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Book a Free 20-Minute Clarity CallI’ll help you identify the #1 system or tech gap holding you back and what to do next.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    37min
  7. Why Your Current Content Strategy Isn't Generating Leads with Pixistock CEO | Ep.19

    16 DE JUL.

    Why Your Current Content Strategy Isn't Generating Leads with Pixistock CEO | Ep.19

    In this episode, I’m chatting with Alicia Powell all about content systems, what they are, what they’re not, and how to make them work for you. We dive into why execution matters more than just having a plan, how to figure out what type of content actually connects with your audience, and why your software isn’t the whole system. We also touch on personal branding and finding a good balance between personal and business content. This episode is a good one, especially if you’ve been feeling all over the place with your content. 🌿CONNECT WITH ALICIA POWELL, Creative CEO of Pixistock ✨INSTAGRAM ✨FACEBOOK ✨PIXISTOCK for stock images, social media templates/prompts, and more https://bit.ly/3whZ82z *this is an affiliate link  🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE  🌿Prefer to watch the video? Check it out HERE on YouTube.  🌿Work With Me: www.yoursystemspro.com 🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE 🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter 🌿Follow me on YouTube, @KenniquaLewter Send Me A Text! Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Book a Free 20-Minute Clarity CallI’ll help you identify the #1 system or tech gap holding you back and what to do next.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    30min

  8. 9 DE JUL.

    Rebuilding My Lead Gen System from Scratch | Behind-the-Systems | Ep.18

    Rebuilding My Lead Gen Systems from Scratch In this episode, I’m pulling back the curtain on how I’ve been rebuilding my lead generation systems from the ground up. I walk you through the real behind-the-scenes, what wasn’t working, where the gaps were, and the exact steps I’m taking to fix it.  From rethinking my lead magnets to refining my email strategy and enhancing follow-up, I’m sharing the full breakdown. If you’re ready to attract more aligned leads and create a system that actually works for your business, this one’s for you.  🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE  🌿Prefer to watch the video? Check it out HERE on YouTube.  K & D Jones Client Services LLC 🌿Work With Me: www.yoursystemspro.com 🌿Watch the video on YouTube @kenniqualewter 🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter 🌿Follow me on YouTube, @KenniquaLewter 🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE Send Me A Text! Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    52min
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You’re incredible at what you do. Clients rave about your work. But behind the scenes? That’s where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn’t where it could be, and your systems don’t fully support the experience you want your clients to have. Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience. Hosted by Client Experience System Strategist & HoneyBook Educator, Kenniqua Lewter, each episode blends strategy, mindset, and behind-the-scenes insight to help service providers: Built client experience systems that not only save you time but also increase referrals, retention, and revenue. Learn how to set up client management tools, workflows, and client delivery support systems that enhance every stage of the client journey, from onboarding to offboarding and everything in between. Discover how to use feedback loops, referral systems, and intentional touchpoints to strengthen relationships and boost client loyalty. Hear how other service providers are managing their client systems, content workflows, and day-to-day operations so you can get inspired by what’s working in businesses just like yours.  Listen in on real client transformations, clarity calls, and stories that highlight how simple shifts in systems can save hours each week and create a seamless client experience. Hear real stories of client transformations and behind-the-scenes looks at the exact systems Kenniqua is implementing, revamping, or ditching in her own business. From client journey mapping to client experience enhancers and everything in between that makes your client experience seamless, this podcast is your go-to for creating a business backend that frees up your time and keeps clients coming back for more. Whether you’re stuck in chaos or ready to scale with intention, Systems Rehab will help you design a client experience that simplifies operations, drives revenue, and turns dream clients into lifelong clients. Grab your favorite drink, hit play, and let’s rehab your systems together. 🌿Connect with Kenniqua Lewter Threads & Instagram @Kenniqua.Lewter Website: www.YourSystemsPro.comJoin me live on YouTube @KenniquaJ every Tuesday at 12pm EST. ♥️Don’t forget to subscribe, rate, and review the Systems Rehab Podcast!

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