Scaling UP! H2O scalinguph2o.com

For the last two months, our world has been very different. Who would have thought we would have stay at home orders? I know I didn't! But it did. As we reopen, everybody wants to know what they can do to get back to work.    
As a water treater, we have a different perspective on what it takes to get a building or facility back up and running. Most owners are thinking about all the things they can see whereas the water treater is thinking about the things we cannot see. Specifically, the things that have been growing in dormant piping while we were all at home. Bacteria and other pathogens did not take a break.  
Our guest today is Dr. Janet Stout. Janet has been a great friend of our podcast by offering great information about the prevention of Legionnaires Disease. This episode is from an exclusive webinar we did for the Rising Tide Mastermind. To see it go to scalinguph2o.com/janetstout. There you can see the slides that Janet is presenting on. Janet shares what has been going on in the pipes of dormant systems. She gives us best practices that we should share with our clients.  
Here's the bottom line; we need to help our clients understand that what they cannot see is just as important as the things they can see. We can assist our clients by giving them the information and letting them know what has been happening in their system's piping over the last two months. Ultimately, this will help save someone from suffering later.  
Please enjoy and share this episode.  
Key Points  
12:50 – Best practices on starting water systems back up  
23:45 – Changes that occur in stagnant water systems  
26:00 – When to sample for Legionella   
28:50 – Key resources for risk mitigation and decontamination   
30:30 – What to do if you find legionella   
38:25 – How to get building owners thinking about water systems during the reopening  
43:11 – What to do with a stagnant system that's back online  
Key Quotes  
"While we humans are experiencing scarcity, the bacteria have everything they need in abundance in these building water systems that have been shut down."   
"Make sure that whatever you are doing, you document thoroughly not only for your protection but also for the protection of the building owner." 
"COVID is bad enough. COVID affects countries. Legionella affects you. If there is a Legionella problem, it will compound your economic recovery." 
"If you ignore Legionella's risk in an unoccupied space, you may pay an enormous price."  
Links Mentioned On This Episode 
The Proactive Webinar Series 
Rising Tide Mastermind 
Special Pathogen’s Lab Covid-19 Resources 

 

EP 139 - The One With CRM Expert, Resa Gooding

138 The One That’s All About Cooling Towers - Part 2
Last week we heard from Evapco’s Brett Alexander.  Brett explained the inner workings of all types of cooling towers and how we can tell the differences between them.  We also discussed the different metallurgies that these devices are made of.  If you didn’t get a chance to listen to last week's episode, please do so.  It is a great baseline on cooling tower knowledge. 

Today, Brett is back, and he is going to continue our discussion from last week.  Being a fellow water treater, Brett is going to share his knowledge of water treatment as it pertains to keeping cooling towers in their prime.  Take a listen for tips and tricks Brett shares from a water treater’s prospective. 
Key Points 
2:45 – Drift eliminators 
9:30 – What to look for with spray nozzles 
16:50 – Variable frequency drives 
19:08 – Maintaining louvers 
20:40 – Anatomy of a cooling tower 
25:05 – What should a water treatment program include 
33:00 – Top issues that come up with water treatment 
40:25 – Why are there so few cooling towers with filtration 
44:00 – Brett's tips  
Key Quotes 
“If you can get in with a contractor company or a sales representative company that does a lot of work with cooling towers it can really help increase your business” 
“Cooling towers love water. When they have water and are seeing the water they are supposed to they usually run pretty well. It’s as simple as giving it the water it needs” 
Links Mentioned in Episode 
The Four Agreements 
Leading at The Edge: Leadership Lessons from the Extraordinary Saga of Shackleton's Antarctic Expedition 

Every day for the past 20+ years I think I have seen a cooling tower either in person, a picture or just thought about one.  As an industrial water treater, cooling towers are part of our day to day lives.  I do remember a time before that when I did not know what a cooling tower was and having to learn about how it worked.  But I must admit, later, I really didn’t give them too much thought. 
Later in my career, I have had the opportunity to work with some of the cooling tower manufacturers, talk about a group of people that have given cooling towers a lot of thought...  I soon came to realize that the generic terms that I have for cooling towers did not always translate well when speaking to someone who had such a larger extent of knowledge around cooling towers.  Today's episode is focus around this experience.  We are going to learn from cooling tower expert Brett Alexander of Evapco.  Brett will share with us terminology and function of the device we all know and love, cooling towers.  
Key Points 
8:20 – Brett’s background 
16:20 – Definition of a cooling tower 
21:34 – Closed circuit cooler vs. evaporative condenser 
24:40 – Types of cooling towers with regards to air flow 
28:27 – Different materials of construction 
35:00 – Stainless steel  
46:40 – Importance of communication with new customers 
48:15 - Fiberglass 
Key Quotes 
“The startup and commissioning of a new unit is the most critical time” 
“We are trying to educate everyone on the importance of planning ahead” 
“You’ve got to know the materials, the construction, and the equipment that you are dealing with” 
Links Mentioned On This Episode 
White Rust Bulletin
Rising Tide Mastermind 

Episode 136: The One About The Mastermind Group
Last January, I started a group called The Rising Tide Mastermind. You probably have noticed that I've mentioned it quite a few times on the podcast. The fact of the matter is, I want to get the word out about this group. I can say that it has been transformational for its members. And me too!  
Many of you in the Scaling UP! Nation! have asked questions about The Rising Tide Mastermind by going to our website and submitting your inquiry. The majority of questions hub around what the group does, and what you get out of it. I could easily answer these questions for you on a podcast episode, but instead of me answering them, I've enlisted some help. Today's conversation is all about what it is like to be a member of The Rising Tide Mastermind, from the perspective of four members of the group. Join me as I ask your questions to Mark Lewis, Conor Parrish, Eric Russo and Brian Fisk. 

Key Quotes:  
"We are fortunate to have a diversity of thought in this group." 
"The Rising Tide Mastermind Group is showing us that our good is good, but it can be better." 
"Ultimately, in The Rising Tide Mastermind Group, we have a highly functioning team who are bringing up problems, addressing them, holding themselves accountable, and developing themselves. It's a great format for any team that wants to achieve their goals."  
"There is a clear structure on every call. We know what to expect every week, we follow it, and it keeps us on track."  
"This is a genuine group of people getting together for a common goal that is not financial profit; it's self-betterment."  
 
Key Points:  
2:00 What is a mastermind? 
8:50 Why join The Rising Tide Mastermind?  
12:15 What does a typical meeting look like?  
17:56 Holding each other accountable  
26:10 Expectations about the mastermind group  
32:20 Accountability Groups  
34:48 One to One Meetings  
49:00 Advice about joining the Rising Tide Mastermind 
Links Mentioned in Episode: 
Think and Grow Rich 
The Twelve Week Year 
Join the Mastermind Group

Episode 135 - The One with Adam Lean  
How do you know how well you are doing if you don’t measure it? 
Ok, how about this...  How would you know who was winning if they dint keep score? 
Now try this: How do you know how you are doing if you aren't keeping score?  
And the better question is: how do you get better if you don’t know to get better? 
I am talking about metrics.  Metrics is how we can keep score on everything we do.  If it has and input and an output, you can measure it.  But the thing is, most of us don’t measure anything.  How long does it take you to service and account, run a test, write a report, or sale a new customer?   
Peter Drucker said “What get’s measured get’s improved.” 
So, if we aren't measuring, we don’t have the structure to improve. 
One of the things we need to measure in business is our business.  The is a limitless supply of items we can measure in business.  But measuring them is only step one.  Know what to do with that data and then how to know you are improvement is what is needed. 
I'm guessing you are like me and you use a handful of metrics.  But what about the ones you don’t know to use because you’ve never heard of them.  Those could be the ones that solve that problem you are dealing with.  IF you don’t know what they are, you cannot benefit from them.  
That’s why I partner with people that know more than I do.  Napoleon Hill in Think and Grow Rich mentioned how Henry Ford admitted under oath that he didn’t know everything he needed to know about business.  But he had access to those people he needed to help him fill in the gaps.  What are your gaps?  How will you fill them in? 
Having a partner like Mr. Ford alluded to is key.  Today I talk with one of those partners, Adam Lean of The CFO Project.  Adam lets us know what we should be thinking about when it comes to tracking how we are doing in business. 
Many have asked me about how they can find someone to help them in particular areas like: 
Financial (CFO)  Technical  Virtual assistance  Insurance  And the list goes on...  I and the Scaling UP! H2O team have partnered with individuals and companies we trust and can help you with your questions.  Remember, Henry Ford didn’t know everything, he just knew who had the information he needed when he needed it.  Isn't it time you started thinking like Mr. Ford?   
Go to scalinguph2o.com/ta to find a trusted advisor to help you today. 

 Key Quotes: 
“More often than not accounting is just looking at what happened, not how to be proactive to make something happen.”  -Adam Lean
“Fifty percent of all small businesses will fail within the first five years. It’s because they did not focus on the right things that matter to have a profitable business.”  -Adam Lean
“Most business owners are very busy and are focused on the day to day operations because that is what they enjoy doing. In order to stay in business you’ve got to focus on the most important things needed to have a profitable business which turns into cash flow.”  -Adam Lean
“Imagine going to a baseball game and you don’t know what the score is. So many people run their businesses that way and they simply don’t realize how much that information can lead to better decisions” -Adam Lean
Key Points: 
8:48 – Hear more about Adam’s background  12:50 – At what point does a business need a CFO?  16:41 – What aspects of financials are important to consider for a successful business?  22:17 – Understanding sustainable growth rate  29:30 – What does the relationship with the CFO look like?  41:10 – Important metrics for businesses to track  45:11 – Where to start learning more about your financials  47:40 – Lightning round questions  Links M