380 episodes

The podcast where we scale up on knowledge so we don't scale up our systems.

Find out why working in Industrial Water Treatment is the best job in the world.

Hear industry experts share their knowledge and stories.

Learn about technologies, methods, and career journeys.

Join podcast host Trace Blackmore, former AWT President, LEED, and CWT every Friday for a new episode.

Scaling UP! H2O scalinguph2o.com

    • Education
    • 4.7 • 37 Ratings

The podcast where we scale up on knowledge so we don't scale up our systems.

Find out why working in Industrial Water Treatment is the best job in the world.

Hear industry experts share their knowledge and stories.

Learn about technologies, methods, and career journeys.

Join podcast host Trace Blackmore, former AWT President, LEED, and CWT every Friday for a new episode.

    AI Essentials: Beth Ziesenis Shares Must-Know Tips

    AI Essentials: Beth Ziesenis Shares Must-Know Tips

    AI won't take your job but knowing how to use it will give you an edge over others who don't.  - Beth Ziesenis
    Hello Scaling UP! H2O community!
    We have a treat for you in this episode! Our favorite nerdy friend, Beth Ziesenis (a.k.a. Your Nerdy Best Friend), is back on the podcast to sprinkle her magic tech dust on all things AI! 🎉
    You might have spent hours Googling tech tips or demoing tools to find the perfect solution for your needs—but now you can skip the headache and just ask Beth! She's here to break down complex AI concepts into bite-sized tips that can help you personally and professionally.
    AI in Action:
    In this episode, Beth shares:
    Her favorite AI tools for work and personal use. How to harness AI for meeting summaries and transcriptions  Insights into AI integration in office software  The magic of AI for data analysis in water treatment and scientific research. Tips for Building AI Guardrails:
    Beth knows AI can seem daunting, so she provides guidance on creating a strong AI policy for your workplace. She touches on essential training, data usage guidelines, and the importance of checks and balances to ensure AI serves you effectively and ethically.
    Beth's Takeaway:
    AI isn't here to take your job; it's here to give you an edge over those who don't adapt. Whether you're an AI skeptic or an enthusiastic early adopter, understanding how AI can enhance your work will give you a leg up!
    Ready to Scale UP your AI knowledge? Tune in to this lively episode and let Beth guide you through the exciting world of AI with humor and insight.
    Don't miss out—your AI journey starts here!
    Cheers,
    The Scaling UP! H2O Team
     
    Timestamps
    01:00 - Trace Blackmore extends his gratitude to you, our listeners, for helping us reach the top 2.5% of all podcasts worldwide
    06:30 - Upcoming Events for Water Treatment Professionals 
    10:00 - Interview with Your Nerdy Best Friend, Beth Ziesenis
    1:00:00 - Drop by Drop with James McDonald 
     
    Quotes
    “On November 30, 2022, a company called Open AI released ChatGPT. It was the fastest growing platform and sometimes it lies and breaks down because y'all broke it.” - Beth Ziesenis
     
    Connect with Beth Ziesenis  
    Phone: 619.231.9225
    Email: beth@yournerdybestfriend.com
    Website: yournerdybestfriend.com
    LinkedIn: linkedin.com/in/nerdybff
    linkedin.com/company/nerdybff
    Your Nerdy Best Friend Blog
    Read or Download Beth Ziesenis’ Press Release HERE
     
    Links Mentioned
    318 Boilers: Handling the Heat and Pressure Like Pros
    041 The One with Your Nerdy Best Friend
    AI Cheatsheet: Guidelines for AI Use at Work
    A to Z AI Tools for Associations and Their Members
    The Tackle Your Tech To-Do List Card Deck
    Hattie B’s Nashville Hot Chicken
    James McDonald’s Star Trek episodes, VSF Blessings - A Star Trek Fan Production
    The Rising Tide Mastermind
    Scaling UP! H2O Academy video courses
    Submit a Show Idea
    AWT (Association of Water Technologies)
     
    Books Mentioned
    Futureproof: 9 Rules for Surviving in the Age of AI by Kevin Roose
    Future Proof: Reinventing Work in the Age of Acceleration by Diana Wu David
     
    Drop By Drop with James 
    In today’s segment, we are thinking, “What if?” What if you sneak into your customer account, quietly do your service, and sneak out without seeing anyone? What if? You were quick, efficient, got the job done, and got out so you can rush off to your next account. What could be wrong with that? Hmmm. Think about that for just a moment. First, what about safety? If no one knew you were there, what if something happened in the facility. Would they know to look for you? What if you got hurt? Second, does the customer see value in NOT seeing you? I hope not. How does the customer know you actually performed the service instead of just making the report up out of thin air? There are so many positives that come from making your face seen and showing the value of you being there. Visit with the operators and buying infl

    • 1 hr 4 min
    Water Abundance: A Global Perspective on Water Technology and Treatment Options

    Water Abundance: A Global Perspective on Water Technology and Treatment Options

    We have the technology to treat any type of water, so instead of focusing on 'water scarcity,' let's talk about 'water abundance'. - Walid Khoury
    In the latest episode of the Scaling UP! H2O podcast, we explore how to shift the narrative from "Water Scarcity" to "Water Abundance" with returning guest Walid Khoury, President and CEO of Desalytics. Walid’s global perspective on water technology and treatment options provides invaluable insights for water professionals, industry owners, policymakers, and anyone interested in addressing global water challenges.
    Here are five strategies Walid provides to guide your thinking from the challenges of water scarcity toward the possibilities of water abundance:
    Embrace Long-Term Thinking and Planning: When addressing water issues or exploring new opportunities, consider both the mid- and long-term impacts. This approach is especially crucial in developing markets where sustainable growth and solutions are essential. Collaborate with Private Industry, Politicians, and Individuals to Achieve SDG 6: While one person cannot change the world, thousands working toward a shared goal can. Walid discusses the vital role these groups play in achieving the United Nations Sustainable Development Goal 6 (SDG 6), which aims to ensure safe and affordable drinking water, sanitation, and hygiene for all. Integrate Innovative Technologies: Embrace the innovative aspects of the water industry by implementing modern technologies and techniques. For instance, Hong Kong began using saltwater in toilets in the 1950s due to a scarcity of freshwater. Today, around 80% of toilets in Hong Kong use saltwater for flushing, which conserves fresh drinking water. Industrial water treaters can harness these advancements to enhance their practices and assist clients in achieving a "water positive" status, surpassing the goal of being "water-neutral." Advocate and Communicate Effectively: Promote water positivity by using language that raises awareness of the options available. Building connections and collaborating with local partners can help address local water challenges more effectively. Expand Your Global Understanding: Walid encourages industrial water treaters to expand their knowledge and experience beyond familiar markets by attending international water conferences and exploring global opportunities. By tuning in to this one-hour episode, you will gain actionable insights and practical knowledge on how to contribute to water abundance, reshape water management strategies, and make a positive impact on both local and global scales. Walid’s involvement in the Water Positive Think Tank and his dedication to SDG 6 offers a roadmap for those looking to advance their careers and make a meaningful difference in the water industry.
    Listen to "364 Water Abundance: A Global Perspective on Water Technology and Treatment Options" and discover how you can be part of the change toward a more sustainable and water-efficient future. Don't miss this opportunity to hear from one of the industry's most innovative and influential voices!
     
    Timestamps
    01:00 - Trace Blackmore invites you to participate in the Global 6K for Water
    05:00 - Upcoming Events for Water Treatment Professionals 
    7:30 - Get to know Walid Khoury of Desalytics
    22:00 - Interview with Walid Khoury on Water Abundance
    57:40 - Drop by Drop with James McDonald 
     
    Quotes with interview timestamps:
    “My biggest frustration in our industry is that we use the word ‘water scarcity’, but in today's age we have the technology to treat any type of water, so instead of water scarcity we should be talking about ‘water abundance’.” - Walid Khoury
    "We need to shift the narrative: We have an abundance of water. The question is, how can we effectively use and consume it locally rather than sourcing it from afar?" - Walid Khoury
    "We have access to a wealth of technologies; the key is in applying them effectively. This makes it an exceptio

    • 1 hr 2 min
    Pricing Boost: Get Paid Well For Your Excellence

    Pricing Boost: Get Paid Well For Your Excellence

    “Dogs and prospects can smell fear.” - Casey Brown
    Are you struggling with pricing your products and services confidently? Do you fear presenting proposals to clients and dealing with objections? Are you unsure how to have effective conversations around price increases?
    If these questions sound familiar, you’re going to love today’s episode featuring Casey Brown, founder of Boost Pricing. Boost Pricing has the singular goal of helping organizations get paid well for their excellence, and in this informative conversation, Casey shares invaluable insights on how to elevate your pricing game and communicate your value effectively to your customers.
    Sales is challenging, and as someone who’s been in the industry, you know how tough it can be. There’s pressure to be personable, negotiate well, and ask the right questions, yet proposals still get rejected. So, how do you get paid well for your company's superior products and services?
    In this episode, Casey provides practical tips, strategies, and tactics to boost your pricing confidence and navigate price negotiations successfully. Learn how to deal with customers who focus solely on price and how to differentiate your value proposition effectively.
    Casey emphasizes the importance of handling client objections well, sharing “The best answer to an objection isn't an answer at all, it's a question. I think questions are a salesperson's superpower and they are largely underused in the price portion and the negotiation process.” She goes on to say “The root of confidence is value. You need to truly understand how your products and service are of value to your customer.” 
    By tuning in, you'll gain insights on:
    Approaching conversations about pricing with confidence and clarity. Understanding when and how to offer tiered packages to customers. Communicating the value of your offerings to clients to justify your prices. Navigating tricky situations like price match requests and objections. Casey’s wisdom on pricing and negotiation will empower you to become more confident in your sales approach. Don’t miss out on this educational discussion!
     
    Timestamps
    01:00 - Trace Blackmore invites you to participate in the Global 6K
    07:00 - Interview with Casey Brown founder of Pricing Boost
    1:01:30 - Lightning round questions
    1:10:00 - Drop by Drop With James McDonald 
     
    Key Quotes from Casey Brown
    “I think sales is the hardest job in a company. Selling is an incredibly hard profession.” - Casey Brown
    “Dogs and prospects can smell fear.” - Casey Brown
    “The root of confidence is value. You need to truly understand how your products and services are of value to your customer.” - Casey Brown
    “‘No’ is the most powerful word in a sales person's vocabulary, and often the most underused.” -  Casey Brown
    “A price match request is an objective statement of preference from the customer for your company.” - Casey Brown
     
    Connect with Casey Brown
    Phone: 614.679.7999
    Email: casey@boostpricing.com
    Website: boostpricing.com
    LinkedIn: linkedin.com/in/caseybrownboost/
    linkedin.com/company/boostpricing/
    Read or Download Casey Brown’s Press Release HERE
     
    Links Mentioned
    The Rising Tide Mastermind
    Scaling UP! H2O Academy video courses
    Submit a Show Idea
    AWT (Association of Water Technologies)
     
    Books Mentioned
    Outlive: The Science and Art of Longevity by Peter Attia MD
    Make The Noise Go Away: The Power Of An Effective Second-In-Command by Larry G. Linne
    10x Is Easier Than 2x by Dan Sullivan 
     
    Drop By Drop with James 
    In today’s segment, we’re thinking about a line I read in an article called “AWT Recommendations and Guidelines for Corrosion Coupons in Cooling Systems” found under Resources in the Members-Only section of the Association of Water Technologies website.  This section of the article was discussing the proper order of installation for corrosion coupons.  The line said, “In real

    • 1 hr 14 min
    Navigating 97-005: Insights and Impacts on Potable Water

    Navigating 97-005: Insights and Impacts on Potable Water

    “Achieving a well with reliable water quality and supply requires a significant amount of effort and work” - Mike Taraszki
    In this engaging episode of Scaling UP! H2O, hydrogeologist Mike Taraszki delves into California's Process Memo 97-005, a key resource for direct potable water use from extremely impaired sources. If you’re eager to learn about the criteria and steps outlined in Process Memo 97-005 and how to keep your water permits current, this episode provides all the details you need.
    Mike examines the nationwide impact of 97-005 on potable water and shares his expertise in hydrogeologic principles for environmental investigation and remediation projects. He also highlights trends in potable groundwater, including managing PFAS, water recycling, desalination, and the removal of contaminants and microplastics.
    Offering practical guidance on the evolving landscape of water treatment technologies, Mike emphasizes the importance of consistent monitoring and adapting treatment trends to address emerging contaminants. His insights equip listeners with a comprehensive understanding of today’s water challenges.
    "Putting a well in the ground and getting as much water as you want anywhere is just not reasonable, whether it's from a water supply or quality standpoint," Mike notes. He stresses, "We keep discovering new contaminants, and our water supply options are becoming more limited and constrained."
    Join Trace and Mike for a captivating discussion that will deepen your understanding of the complexities and potential of groundwater management. Don’t miss this chance to expand your knowledge and stay ahead in the dynamic world of water treatment in under an hour!
     
    Timestamps
    01:00 - Trace Blackmore invites you to solve the Global Water Crisis by joining the Global 6K for Water this year. Learn more at ScalingUpH2O.com/6K
    04:10 - Upcoming Events for Water Treatment Professionals 
    10:00 - Interview with Mike Taraszki, passionate hydrogeologist about Process Memo 97-005
    45:00 - You never know the ripple effect when you share about your water career with others
    52:00- Drop by Drop With James McDonald 
     
    Connect with Mike Taraszki
    Phone: 510.368.4549
    Email: michael.taraszki@wsp.com
    Website: www.wsp.com
    LinkedIn: linkedin.com/in/michaeltaraszki/
    linkedin.com/company/wsp/
     
    Proces Memo 97-005 Policy Resources
    Process Memo 97-005-R2020
    Process Memo 97-005-R2020 User Guide
    Applicability of Process Memorandum 97-005 Examples of Checklists
     
    Links Mentioned
    Global 6K For Water
    347 Ripple Effect: How Utah's Water Strategies Impact Us All
    356 Unlocking the Future: Collaborative Water Management
    National Groundwater Association
    California’s Groundwater Resources Association
    (CLU-IN) Contaminated Site Clean-Up Information
    (ITRC) Interstate Technology and Regulatory Council
    Audible
    The Rising Tide Mastermind
    Scaling UP! H2O Academy video courses
    Submit a Show Idea
     
    Drop By Drop with James 
    In today’s segment, I have a “what if” for you. What if the cooling tower’s blowdown stopped flowing? There is no more blowdown going down the drain. Period. First, what could cause this to happen? What could cause a valve to fail closed? What could block the blowdown line? What setting could have been changed in the controller? Second, what would be the impact upon the cooling tower system next? Would the impact be quick or slow? What would the water start to look like? What data in the cooling water system would start to change and in what direction? How could you have detected this problem early and been alerted that action was required?   
     
    2024 Events for Water Professionals
    Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.
     

    • 54 min
    Scaling UP! Your Testing: Answering Listener Questions About Water Testing

    Scaling UP! Your Testing: Answering Listener Questions About Water Testing

    “I have never regretted having too much data when collecting a sample.” - Trace Blackmore
    In this insightful episode of Scaling UP! H2O, join your host Trace Blackmore as he helps water professionals scale up their water testing knowledge, addressing listener questions and providing invaluable expertise for water treatment professionals.
    Water testing stands as a cornerstone of effective water treatment, and Trace serves as your guide through this vital terrain. With a wealth of expertise, he addresses listener questions, offering invaluable insights to elevate the practices of water treatment professionals.
    Trace's guidance spans essential topics, from analyzing water samples to deciphering past data and ensuring the precision of collected samples. His pragmatic approach unveils indispensable tips for securing quality samples, choosing suitable tests for labs, and mastering sample preparation techniques.
    Listeners will find clarity on concepts such as grab and composite samples, quantitative versus qualitative analysis, and the pivotal role of lab procedures in securing accurate results. Trace's exploration extends to the comparison between tests conducted with test kits versus labs, alongside illuminating insights into specialized tests like Legionella testing and titration manipulation.
    Through engaging dialogue and expert advice, Trace underscores the significance of meticulous data collection and adherence to lab protocols. This episode serves as a catalyst for water professionals, empowering them to refine their testing methodologies and optimize water treatment strategies.
    Join Trace Blackmore on this enlightening expedition into the realm of water testing, where every lesson learned enhances practical expertise, and every insight gained fuels professional growth. Tune in to Scaling UP! H2O, and let's scale up our knowledge together.
     
    Timestamps
    01:00 - Upcoming Events for Water Treatment Professionals 
    08:00 - Trace Blackmore answers listener questions about Testing on this informative Pinks and Blues episode 
    40:00 - Drop by Drop With James McDonald 
     
    Quotes
    “It's not just collecting samples, it’s about collecting data around those samples. I always take a picture of what I’m taking the scale off of and what is around it. I reference the photos so that when I get the report back, I can do more analysis.” - Trace Blackmore
    “I have never regretted having too much data when collecting a sample.” - Trace Blackmore
    “Collect all the data that you can, when you can.” - Trace Blackmore
    “Learn what your lab needs from you before sending them your samples, and follow your lab’s procedures. The procedures are there to help you.” - Trace Blackmore
     
    Connect with Scaling UP! H2O
    Email Producer: corrine@blackmore-enterprises.com
    Submit a show idea: Submit a Show Idea
    LinkedIn: linkedin.com/in/traceblackmore/
    YouTube: @ScalingUpH2O
     
    Links Mentioned
    Global 6K for Water
    244 The One About Water Treaters For Clean Water (with Steve Spear)
    294 The One About Getting Involved so the Profession Can Grow (with John A. Mullen)
    348 Credentials and Codes: Plumbing Strategies Against Legionella (with Christoph Lohr)
    Blackmore Enterprises, Inc. Testing Services
    Scaling UP! H2O’s Legionella Resources Page 
    The Rising Tide Mastermind
    Scaling UP! H2O Academy video courses
    Submit a Show Idea
    AWT (Association of Water Technologies)
     
    Drop By Drop with James 
    In today’s segment, I have another challenge for you.  Today’s challenge is…draw a process flow diagram for your water systems.  Having a good process flow diagram will help both you and your customer.  The exercise may correct some assumptions you have or open your eyes to challenges you never knew existed.   
    Be sure to include chemical feed points, water meters, blowdown lines, valves, waste streams, pretreatment equipment, pretreatment equipment waste streams, boilers, cooling towers, chillers, close

    • 43 min
    Unlocking Profitable Sustainability: Winning RFPs and Making a Positive Impact

    Unlocking Profitable Sustainability: Winning RFPs and Making a Positive Impact

    Ready to uncover how to win RFPs, boost profits, and make a tangible positive impact – all while championing sustainability in your industry? Discover how to demystify sustainability and align your company's practices with environmental, social, and economic goals in the latest episode of Scaling UP! H2O. Host Trace Blackmore sits down with Andy Reimink, CEO of HOH Water Technology, Inc., to explore practical strategies for water professionals to embrace sustainability.
    Learn how small changes in energy efficiency, understanding sustainability scopes, and having sustainability data on hand can give your company a competitive edge in RFPs. Discover the economic benefits of environmental stewardship, including tax advantages and improved ROI.
    With insights from Andy's presentation at the AWT convention, uncover actionable tips for retaining younger employees by showcasing your company's positive impact on the world. Whether you're a seasoned professional or new to the industry, this episode offers valuable tools to enhance your company's sustainability outlook and drive long-term success.
    Join the conversation and discover how sustainability isn't just a buzzword—it's a pathway to a more resilient and prosperous future for your company and the planet. Tune in now to start making a difference!
     
    Timestamps
    01:00 - Earth Day 2024 and Upcoming Events for Water Treatment Professionals 
    9:00 - Interview with Andy Reimink, Chief Executive Officer at HOH Water Technology
    01:03:45 - Drop by Drop With James McDonald 
     
    Quotes
    “Our clients, whether we know it or not, care about our sustainability because it affects their bottomline or reputation.” - Andy Reimink
    “Publicly traded companies have RFPs (Request for Proposal), but it’s going to become commonplace for smaller water treatment companies. I expect it to grow in intensity.” - Andy Reimink
    “Data centers have a lot of pressure to be as sustainable as possible.” - Andy Reimink
     
    Connect with Andy Reimink
    Phone: 616.901.9769
    Email: areimink@hohwatertechnology.com
    Website: hohwatertechnology.com
    LinkedIn: linkedin.com/in/andy-reimink-a7711711/
    linkedin.com/company/h-o-h-water-technology-inc-/
     
    Links Mentioned
    EarthDay.org 
    What are Scopes 1, 2 and 3 of Carbon Emissions? 
    LEED Exam Preparation and Continuing Education
    Sense Energy Monitoring System
    TED TALK: (how to wash and dry your hands) How to use one paper towel | Joe Smith
    122 The One with Reid Hutchison
    123 The Other One with Reid Hutchison
    127 The One With Tom Hutchison
    236 The One Where We Talk About Waters Treaters Changing The World
    287 The One About How To Create Aligned Employee Engagement
    358 Safety First: Practical Tips, Big Results in Water Treatment
    The Rising Tide Mastermind
    Scaling UP! H2O Academy video courses
    AWT (Association of Water Technologies)
     
    Books Mentioned
    Never Split The Difference by Chris Voss
    Greenlights by Matthew McConaughey
    The Dream Manager: Achieve Results Beyond Your Dreams by Helping Your Employees Fulfill Theirs by Matthew Kelly
    The Psychology of Money: Timeless lessons on wealth, greed, and happiness by Morgan Housel
     
    Drop By Drop with James 
    In today’s episode, we’re asking ourself, “What If?” What if the acid feed stops working on a cooling tower? What happens if suddenly there is no acid being fed to a cooling tower on an acid-control program? Does something happen immediately? Does something happen gradually? Where within the system could this something happen? How long could this lack of acid feed occur before anyone would find out? How could you determine remotely that the acid feed had stopped working? What alarms could be setup? Once the problem has been determined, should the acid feed be turned back on immediately? Could turning the acid feed back on immediately cause any problems within the system? What should be communicated to the end user about this occurrence? What could be done to prevent it f

    • 1 hr 8 min

Customer Reviews

4.7 out of 5
37 Ratings

37 Ratings

A Sites ,

The podcast for water treaters by water treaters

I can’t express enough how valuable the information provided in these episodes has been to my growth as a water treater, as a professional, and as an individual. Great content and enthusiasm with the subject matter each and every week.

C. Mancuso ,

Great resource for industry professionals

I’ve been a long-time listener and continue to get value out of listening to this podcast. The wide range of topics and guests exposes folks in the industry to a variety of information and perspectives. I look forward to a new episode every Friday.

JA8890 ,

Outstanding Resource!

This Podcast is an outstanding resource for not only water treatment professionals, but for businesses owners as well.

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